The Cheesecake Factory

Excellent service and very friendly. If you come here ask for Anjienette. She will treat very well!

I come here every so often-​service is typically fast and on point. However, today’s meal was a little off. I ordered the veggie melt, which claimed to come with artichoke, kale, tomato, roasted red pepper and herbed goat cheese. I received a provolone, mushroom, and zucchini sandwhich. I was confused and disgusted to say the least… our waiter quickly fixed it for us without charge though which I greatly appreciated. Next time you order this, make sure they include all the listed ingredients. I have seen other reviews complaining about the same exact problem regarding this dish, so eat at your own risk.

Two of our dishes came out later than everyone else’s. My orange chicken was so dry I had to ask for more sauce on the side and my food was cold by the time that came out. I had to remind the server twice about my whiskey sour. She needed another reminder to refill my water (she remembered everyone else’s though — bringing my water refills to a grand total of 1) and then forgot ice. Our appetizers were forgotten or never put in to the kitchen and finally arrived over halfway through the meal. Confusion when splitting up the checks, with the entire process taking a good 20 minutes.
Easily my worst dining experience, though everyone else’s food was tasty.

Meal was great! Service was good. Didn’t even have room for dessert. But the price of desert doesn’t make me want to take it home either

I came here with some friends for a birthday dinner. It was a ridiculously bad experience. We were told there was a short wait and we’d be seated in 15 minutes. 20 minutes later, we checked and were told we’d be seated within another 15 minutes. Another 20 minutes later (40 total), we checked in again and were told we’d be seated shortly. It was literally an hour-​long wait. We’d told them we’d go elsewhere if there was going to be too long a wait, but they never once had the courtesy to be honest with us.
They crammed the five of us into an awkwardly shaped table on the end of a curved half-​booth that wasn’t even big enough for four people. We were cramped and service was slow, even though the restaurant didn’t seem that crowded. The server had little interest in taking care of us in a timely manner. The food came out hot and tasted just fine, but the experience as a whole was just plain bad. He ended up adding gratuity to the bill, probably because he knew we were pissed off and wouldn’t be tipping well after the terrible service we received. We were going to argue the added gratuity, but just paid it and decided that we’d never come back.

I came here for my birthday. The food was ok, but the service was dreadful.

The worst service you could possibly ask for in a restaurant. The servers don’t come take your drink order for 30 mins then never return after they take your order. The management didn’t seem to care that their service was lacking. Never again!

Just had the herb salmon customized. I took off the mashed potatoes and asparagus. I added green beans and broccoli. It was sooooo good. Everyone I had dinner with had amazing entrees as well. I capped off my meal with a strawberry lemonade. I had so much food I have leftovers for lunch and possibly dinner.
Our servers were so attentive, which was good for a big group.

i usually go to Cheesecake Factory, for their great Cheesecakes, parking kinda tight you need to pay for Valet or park in the galleria, but keep in mind galleria closes an hour before Cheesecake Factory. service always great, great manager as well he had change my order because it had different taste from last time I had it.

I came yesterday afternoon with 3 girlfriends. I don’t normally leave bad reviews, but the service is terrible. The food is great. Make sure you have everything you need when they drop food off, bc they won’t be back for a long time (experienced this with app, entrees, and desserts). Also, we had to stack plates when finished and still the servers dropping food off did not pick them up — at edge of table. Had to wait for our server to finally come back (happened 3x) — which was not soon enough to ask for more sauce for the chicken dish bc food was eaten by the time he checked on us. Servers seem to have the «not my table, not my problem» attitude. We needed water refills when entrees dropped off, but they were gone before we could ask.
We waited about 25 minutes for our entrees. They brought out the wrong entrée for one of the four of us. She then had to wait another 25 minutes for her food. By the time it arrived we had all finished eating. She also requested the lunch portion, but was charged for the dinner portion.
I give our server the benefit of the doubt bc they seemed busy (keep in mind though, it was 4pm on a Sunday). Seems like a management issue since members of his (our server’s) team couldn’t care less about helping and making it a good experience. He seemed to be working hard and doing his best.

I ordered three diff pieces of cheesecakes. Red velvet, tiramisu, and white chocolate raspberry truffle. All good, but a little too sweet for my plain tongue. The size is very big, I can feed myself with one velvet cake

Food was 4 – 5 star.
Service 2 star (being nice to server).
My friend and I decided to meet up here for dinner in Houston. It was during the work week and I arrived at 7pm. The restaurant was about ¹⁄₃ full. Upon arriving the pleasant male host seated me in a nice booth and got my server. I ordered the complimentary bread with lots of butter. My friend arrived by 7:15 which at that time she also asked for pumpernickel or the brown bread. We ordered our drinks and my fave fried avocado egg rolls as an app with an unique Asian flavored dipping sauce 4.5 star.
We asked several times to 3 people at least about our bread. It finally arrived 1 hour later at 8pm, after I first ordered it from our server. Freakin 1 hour!!! Is there a bread shortage in this restaurant or did our server want a smaller tip?
We wanted to sit, talk and catch up but it would of been nice to have some food!
I ordered my fave Bang Bang Chicken and Shrimp with white rice. It’s like an Asian fusion entrée complimented with coconut, crumbled peanuts, green onions and an Asian peanut sauce…5 stars!
My friend ordered the American hamburger and fries and would order it again so I guess 4 stars for that entrée.
I got a slice of the Reese’s Peanut Butter Cheesecake to go also…4.5 star.
They had 2 large cases of cheesecakes of all different kinds from basic to very unique. They also had about 3 10″ tall cakes if you wanted a large slice of cake.
The menu is still large with so many apps and entrees to please just about everyone. If you need to charge your phone there is no plug available in the bar area. There was one available on our floor in another area but you would need at least a 4 ft extension cord. Just FYI.
We had to wait to pay also. It started getting real annoying because it was going on 3 hours. Whenever I go to a Cheesecake Factory the food has always been real good but the servers are almost always slow or disorganized.
Parking is free underneath.
Unilocal Review #361

Ugh I want to like Cheesecake Factory but the service. Yesterday I visited the one in the Galleria. Once we got there we entered from the lower level and there was sign asking for you to walk upstairs so we walked upstairs and had to wait 20 min to be seated. When we finally got seated took 15 min for someone to come by and ask for our drink order. She was a sweet girl but she was either overwhelmed or just slow. Our drinks took another 10 min to get to the table. I was there with a friend and three children so you know how annoying it is to be hungry And have hungry children with you asking you when the food is coming. When she brought the drinks we ordered our appetizers and the kids drinks. Their meals came out one at a Time And all the meals were served by different bussers every time so there was not lack of help but there was a 5 – 10 min gap between each dish. Finally my food came but not my friends food. I placed a to go order at that time. Everyone was half way done and she still hadn’t received her food. Our waitress finally showed up. We asked about the food and she said «let me check the window «. We finished our food And she still hadn’t returned. When we finally saw her return my friend told her please just cancel the order everyone is done eating. She came back 5 min later with my to go order and my friends food and said «the kitchen is backed up». Sad. She said her manager told her to «still bring the plate of the food and see if it can entice her to take it home» really?. I would reserve going to Cheesecake Factory on pay week by myself and only order appetizers. It’s expensive and I hate spending hard earned money somewhere that the service just isn’t up to par. I enjoyed my meal but did not enjoy the interactions in between or the wait.

The cheesecake is the only reason I come here because the food is really just over priced frozen dinners and the drinks are over priced sugar-​waters. I usually just order to-​go (since I’m only here for the cheesecakes) but what I really hate is that when i called ahead for to go pick up orders, I still have to stand in line behind 12 people that are indecisive AF and then when i get to the register to pick up my order, it’s not even prepared and ready to go. (This just happened so my review went from 3 stars to 2). Management could really «lean» the process so they wouldn’t get such crappy Unilocal reviews all the time due to their outstanding customer service (that’s right, I see your 3 stars).

Good food, service and environment. Came on a Saturday night, wait was 15 minutes for a party of 2. (They don’t do reservations) Because the menu is HUGE, my boyfriend and I had very low expectations. We had the Crispy fried cheese (aka mozzarella sticks) for starters. Very good, and pretty light for it being fried food. We had to ask for extra marinara sauce bc it was so chunky and not really sauce-​like textured.
I ordered a «factory combination”-Shrimp scampi & Steak Diane w/​mash potatoes. The mash potatoes were FIVE STARS! The steak was flavorful, but the shrimp scampi was not in my favor. I assumed it came with Angel hair pasta just like it does alone on the menu, and every other restaurant but it was just the shrimp by it self.
My boyfriend got the Rib-​eye steak w/​mash potatoes and Mac & Cheese. FIVE STAR MEAL! Next time I’m getting what he got! Steak was cooked to perfection. The sides had nice flavor and texture.
Overall, we will definitely be back!

Hey, boo! Yes, Cheesecake Factory. I’m talking to you! This is my place, chile! The food is overall good, it’s usually a lively scene and service is good.
I first stumble across the CF when I was a 10 years old. I remember what I ordered, too. I had the Thai lettuce wraps for an app and the Jamaican black shrimp for an entrée. (Yes, I was fancy). And now that I am 21*** I still love this place and frequent with family and friends.
My favorite apps are the avocado rolls, the aforementioned Thai lettuce wraps, and I use to enjoy the pot stickers-​when it was on the menu. My favorite entrees are the Jamaican black shrimp, any of the pasta dishes, and the baked salmon.
My favorite dessert is the always dependable strawberry cheesecake and the sweet and velvety red velvet cheesecake. mmm, boy!
Now, I’m keeping my review at 5 stars but, I have to admit, I’ve had some bad meals here and there. But this is not high class fine dining, and I’ve had many more good meal experiences than bad. So CF is still A-​ok in my novella. :)
Oh, and that complimentary brown and sourdough bread is the
.
***objects in mirror may be older than they appear.

The Skinny Chopped Salad and the service I received here on my last visit have made this place more of a 4 than a 3 for me.
I absolutely adore that they have a skinny menu, and their chopped salad is plentiful and delicious and for less than 600 calories. I seriously do not see how you can go wrong. The price is a bit steep for a salad, but I seriously crave this one and their dressing. And since we’re being good, we can splurge on a slice (or 3) of the pumpernickel bread.
Onto the service, the last time I came I was out to lunch with my team, and we were in a rush. My supervisor ordered the salmon, my co-​worker a pasta dish, and I of course ordered my salad. When the pasta and salad came out, the waiter told us that the salmon was not placed due to a mistake in the back, but he apologized profusely and offered to bring her a soup to keep her waiting. She agreed and took the tortilla soup, and after this, the manager stopped by to also apologize and make sure she got something to eat while she was waiting.
She enjoyed the tortilla soup, and the salmon came not too long after, and the waiter knew we were in a rush so he brought us all to-​go containers and bags ahead of time. Every restaurant has mistakes happen, and Cheesecake Factory demonstrated EXACTLY how every restaurant should handle every mistake and delay in service to keep customers happy and coming back.
I’ll happily be back, although it’s worth noting that this, like all stores in the Galleria, gets super crowded at peak times, so plan accordingly.

Ordered an unassuming taco from their menu and was given a huge plate of delicious food! I was in the restaurant for a «light» lunch and a slice of cheesecake and I almost couldn’t walk from fullness.
The waiter was very nice and suggested that ½ of my cheesecake be placed on a takeout box. Why didn’t I think of that?

Who doesn’t love the Cheesecake Factory
There menu has so much to choose from and it’s absolutely delicious food. It’s a great place to bring the family, coworkers even to celebrate a special event. We’ve been to the Galleria Cheesecake Factory too many times to count not to mention the Cheesecake Factory in different cities. We haven’t been let down yet. Sometimes the wait time is a bit extensive because everyone loves the Cheesecake Factory. From pastas to Louisiana style creole shrimp and rice flavored airing high.
I love the seafood as well as the red velvet cheesecake. If your ever looking for a nice sit down redo able priced restaurant for yourself family or group defiantly count this restaurant on your list. Dressed up or down you will feel comfortable. I hope this review was helpful have a nice day.

So gross– why do people come here?
I literally just got the regular old fashioned burger– medium well.
I swear this was the the most burnt burger I’ve ever had in my life. I would have sent it back but it was to-​go and I was to tired to walk over.
How do you burn meat? I don’t get it.

Love the Chicken Madeira and Dulce de Leche Cheesecake!