The OB/GYN Center

Dr. Paul Cook has given me the best medical care over the years. He delivered my second baby, and I wish he was my OB for my first. He also performed my hysterectomy. He listened to all of my concerns, and was the perfect laid back physician I needed to partner with me on my healing path and my journey into motherhood for the second time. I was a nervous wreck for my two surgeries because I typically don’t heal well post op, and Dr. Cook was with me 100% every step of the way. He addressed my fears and calmed them, and he was very proactive for every problem my body presented post op. I felt extremely confident in his skill as a surgeon and doctor, and he really listens to his patients and works with you the patient to find relief and healing. I interviewed him in his conference room before becoming his patient. I knew 15 minutes into the conversation that he was going to be the right doctor for me. Since then, I’ve heard numerous stories from patients present and past who rave about his level of care and skill. I couldn’t recommend Dr. Cook more highly.

Funny, but I should have read the previous reviews before scheduling my appointment, because for the most part, they are right. The staff is rude and incompetent. I would NEVER higher this caliber of employee to staff the front desk of my establishment. They are disorganized and not as knowledgeable as they should be. I was given a stack of forms to fill out when I first arrived. After 20 minutes and getting to the back end of the forms, I see one that says «new patient information». So I go to the front desk and ask why I was filling out these forms because I’m not a new patient and my information has not changed. The clerk rudely gave me a blank stare and said «All forms must be filled out» without addressing my question. I refused to take that for an answer and asked her again, why was I filling out new patient forms since I was not a new patient. She then proceeds to tell me that I haven’t been to their office since 2010 so I needed to fill out the paperwork. That’s interesting, because I had never even been to the state of Texas in 2010!!! Once she realized her mistake, she did not apologize. Instead she just told me, «oh, well they told me you hadn’t been here since 2010».
My appointment was at 2:15. I waited until 3:45 to be called back and seen by the nurse. At 4:20, while I was already undressed, cold, and beyond dissatisfied with my visit, another front desk clerk comes in and tells me that my doctor was walking back from the hospital because she was doing a C-​section. Why the hell did you all schedule me for an appointment if she was in the operating room during my appointment time and why was I JUST finding out that she was unavailable after being here for 2 hours!!!
Anyway. As I was getting ready to get dressed and just leave, a nurse comes in and says that Dr. Davis (a different doctor than the person I originally scheduled with) was going to come in right away to see me. I feel somewhat badly because my attitude was piss poor by the time Dr. Davis came in to do my exam (which took all of 10 minutes), but this kind of service is unprofessional and unacceptable. I am a physician myself, and I was completely and utterly appalled at the way this establishment was run. I am going to make it my mission to post this review on every single review site/​app that I can find for this place. They do not deserve any new business if this is how they treat their patients. Unless something changes drastically, DO NOT MAKE AN APPOINTMENT HERE

I was really unimpressed with my first and last visit at Dr. Cook’s office. My brother recommended him since he and his wife visited him throughout my sister-n-law’s pregnancy. I had an appointment at 1:30pm which is after their lunch break so you would think I would get in right away. After 40 minutes of waiting, I got up to reschedule my appointment. My name was called as I started walking to the desk. I was taken back by a medical assistant to a conference room and asked about the responses I gave on my forms. She asked me things that I had very clearly already written about i.e. when my last period was. Had she just read my form, she would have seen my response about not having had one due to birth control. I didn’t understand why my face sheet and chart wasn’t reviewed before hand and why I need her AND the doctor to go over that information. She then told me a doctor would come in shortly to go over the forms again and then I’d go back to an exam room. I asked her how long this was going to take because it had already been almost an hour from my appointment time and I still had not been seen. And was just any old doctor going to be coming in or the actual Dr. I made the appointment with? When it was 2:30pm, I thought ok, this is absurd, I’m leaving. I asked to reschedule my appointment to which Myra (who was actually the only and best part of my experience there) said she would go get Dr. Cook. Keep in mind this was my VERY first time in his office. What an awful impression so far. When asked what the issue was, I said I’ve been waiting way to long and need to get back to school (I’m in the middle of finals and had already spent almost 2 hours there-​arrived early to fill out THEIR paperwork but they were closed for lunch til 1:30. No one ever mentioned that, either). So then Dr. Cook proceeds to tell me sorry for the delay, I delivered a baby. Because that absolves him from any responsibility of blatantly disregarding my and the consequent patients after me, time! That’s wonderful, now maybe have some common courtesy and let your patients know you are running late. I would have certainly appreciated someone taking one second of their time to inform me that Dr. Cook was indisposed. If you knew I had an appt at 1:30 and Dr. Cook isn’t even IN the office, then let me know. As deliveries can often take a LONG time, I would have loved being privy to that very important fact so I could make the choice on how to spend or in this case, waste my time. It’s so disconcerting to me, that doctors continually lack any sort of regard for their patient’s schedules as well. Why isn’t MY time valued, too? I was literally there for a 5 minute pap smear. If I could swab my own cervix, I would. It would be SO much faster. Anyway, that being said, after finally getting into an exam room, my BP was the highest it’s ever been in my life-​140 systolic which it usually stays in the 104 range. Once I undressed, Dr. Cook came in and asked me how I was, I said frustrated I just wanted this pap and to leave. When the 5 minutes it took to swab my cervix, palpate my uterus, and examine was breasts was over, I got dressed. In the middle of putting my shirt on, Dr. Cook walked in on me to give me his email. You could argue I was previously exposed during the breast and pelvic exam, but I don’t think some privacy afterward is too much to ask. When I left, the checkout girl was on the phone for a good 5 – 10 minutes before she even acknowledged my existence and then charged me for a well woman exam. When asked why I was being charged, she said my chart said «new gyn» whatever that means. My chart very clearly said the purpose of my visit. Does anyone know what’s going on there? The overall impression, I got from the 2 plus hours I spent there was unorganized, incompetent, and rude. Why even bother setting appointments if you don’t bother keeping them. I definitely won’t be returning.

All the previous reviews are accurate. I’d be surprised if these people could run a ceiling fan. It is the most disorganized doctor’s office I’ve ever seen. Patients are lost and forgotten about and, typically, nobody can explain anything. Everyone there seems thoroughly confused. Plan for your appointment to be at least 3 — 4 hours after the scheduled time. Pathetic excuse for medical care.

I was recommended by someone to go see Dr. Cook for my first pregnancy. I am so disappointed that I chose Dr. Cook for my first pregnancy. I really regret my decision especially after what happened during delivery. The very second visit after I found out I was pregnant, they already had the bill for the WHOLE pregnancy visits ready for me to pay. I had to pay upfront half of the entire cost and then a month later the other half. For the entire 9 months, I saw Dr. Cook maybe 5 times. He was always busy, overbooked or I had to wait sometimes 45 minutes to one hour in the room to see him for literally 5 MINUTES. He was always in a rush. The last visits I was always seeing different doctors. Some nurses were very nice and kind to me but the women at the reception are just HORRIBLE. Worst customer service. The worst part of my experience with Dr. Cook and the OBGYN Center was right at the end. On week 38, I saw the doctor for maybe 5 minutes, he was brief, touched my belly and then few minutes later the nurse Mary Jane was already scheduling the day to have my delivery induced. I ended up delivering my baby on the due date without being induced but Dr. Cook NEVER SHOWED UP. I delivered my baby with the doctor on call at that time around 6:45AM — When I asked for Dr. Cook nurses said he usually starts his day at 7AM. He did not even see me right after I delivered my baby that morning. He showed up that day at 6PM!!! Communication was minimal; he was always in a rush since the DAY ONE up until my last visit, which was only 2 weeks after my delivery. After 9 months of pregnancy seeing Dr. Cook, he showed up almost 12 HOURS AFTER MY DELIVERY! NEVER apologized for not being at the delivery of my baby. Insensible, careless and not personable at ALL. Unfortunately, the worst decision I made was to pick him as my doctor for my first pregnancy.

Dr. Cook is an Awesome Ob Gyn. I have been seeing him and his wife (they are at the same practice) for over a year. They are on time and it’s so easy to get an appointment. He listens to my concerns and is understanding and compassionate. He is also extremely experienced and professional. He is honest and doesn’t beat around the bush. He is a straight shooter. I highly recommend this practice and Dr. Cook. Amazing doctor and for anyone who is hesitate to use a male doctor I would highly recommend him!
If you are short on time, don’t use the med
Center office! I have used other doctors with offices at the med center and I believe you should deliver at a med center hospital but I recommend booking your appointments at a satellite office. All med center doctors’ office are extremely busy (especially since they may be at the hospital during your appt. which is out of their control) and parking is expensive.
USE THEIR SATELLITE OFFICE!
They have a satellite office so you don’t have to fight the med center traffic but also have all the benefits of a doctor who practices in the Houston Med Center. Great doctor and amazing practice group.

I should have read reviews on this office before booking an appointment, all I can say very unorganized office and don’t expect a call back when you leave a message either. I will definitely not recommend a friend here.

This place is hands down amazing!!! I’ll never go to another ob/​gyn for the rest of my life. I have no earthly idea why this place got anything less than a 5. The staff is awesome and very helpful. I don’t have to wait much when I get here. A little background on my experience with this awesome place below. It’s a bit long but worth the read.
My ob/​gyn in Pearland had seen a cyst the size of a grapefruit on my ovary and did NOTHING about it. She knew that it had to be taken out and it could cause me pain in the future. I went to her on a Monday with tremendous pain and all her nurse practitioner said was «Your baby is okay you’ll have to deal with the pain!» The doctor knew I was in pain and told me she’d refer me to another doctor and it would take a couple of days. She was worthless! Well, I decided to take matters into my own hands and change doctors ! She was crazy if she thought I was going to listen to her.
On Tuesday I was researching doctors online and stumbled upon the Ob/​Gyn center, I called and they scheduled me in the same day. As soon as I stepped into their practice I felt a pain so horrible. It felt like someone was stabbing me repeatedly. Dr. Melham and his staff acted fast and he found a twisted cyst that cut off the blood supply to my right ovary. My right ovary was not salvageable. He sent me to a hospital right away and he and the other doctors administered emergency surgery that same day. I can’t thank them enough for all they did. They are all outstanding doctors and are talented at what they do!
If you’re thinking of using them, think no more! Make an appointment ASAP. You’ll be so happy you did.

I LOVE the OBGYN Center. Dr. Paul Cook is the most personable doctor you will ever come across. He does not rush through appointments and is thorough and understanding. If he is busy in surgery or delivering another baby there are other doctors who can assist. He successfully delivered my baby boy a few months ago and he will be the first person I call when I find out I am pregnant again!

I understand they are a busy practice, but to have to allot a half day to see a doctor is ridiculous. I tried to schedule my appointments during my lunch breaks, but often ended up waiting only in the reception area. One time, I even told the receptionist that I was on a time crunch and she told me to come on by, but then when I got there, there were 10 people ahead of me. Then when my name was finally called, I was put in an exam room, moved 10 minutes later to the conference room, after that a lady came in to tell me they were going to move me one more time! At that point I realized this place is unorganized and I am not letting them stick anything in me! I am going to find another place that values my time and cares about their patients.

Customer service at this place is the worst, ladies who work there are not friendly. I made an appointment to see Dr. Paul Cook. I waited for two hours and I was there 30 minutes before my appointment. When I was finally seen by Dr. Ziad Melhem who made me feel like I had gone through a drive thru. He didn’t spend time with me, he was at the door ready to leave never gave me a chance to ask him any questions.

This place was the worst customer service ever. The girls at the reception desk couldn’t care less about the patients waiting. But more annoying is the fact that you can’t contact anybody in person. Good luck with that!
I initially made an appointment with Dr. Cook for a very delicate situation. I actually never got to meet Dr. Cook in person.
Which was fine with me, because Dr. Ziad is actually a great doctor and the only good thing about this center.
But as much as a good doctor he might be, I would never ever go back there. Nor would I recommend this to any of my friends in Houston.
If you want a place where people care this is really NOT your place.
Ohhh! one thing they are really good and efficient at? Sending you the bill :) Amazing!

As good as it gets! They are such nice and thorough doctors. I can’t see myself going anywhere else! Like what the other reviewer said they are definitely funny too!

Doctors are like ice cream you have to find your favorite flavor. The OB/​GYN Center has two flavors: vanilla and sarcastic/​hilarious. Ok, ok I know that sarcastic isn’t a flavor of ice cream but I couldn’t think of the appropriate metaphor.
Dr. Ziad Melhem has been my OB through two successful pregnancies. He is so awesome and funny. He calls me «dude», which I think is hilarious. He and Dr. Cook are so chill. They will shoot the bull with you and the nurses while delivering your baby. I am fine with this which is why they are my doctors. Melhem delivered my first precious bundle and Dr. Cook delivered my second. Melhem was stuck in Germany and couldn’t be there for my delivery this last time but emailed me back and forth during my induction and labor. During my 6 week follow up I asked him why he wasn’t there to deliver the baby and he started off by saying, «Shit dude…» Hilarious. I will say that, despite how I make it sound, they are also very professional. When my second baby had an increased heart rate Melhem switched into serious doctor mode flawlessly.
If you can’t handle some joking or sarcasm in the serious business of pregnancy and gynecological health than the other two doctors are for you. Dr. Nanda and Dr. Boone are both very nice and very thorough in their explanations of what is going on.
The doctors are five-​plus star all the way and they work with Memorial Hermann which is the best hospital to give birth in! The front office gets two stars because, well to be frank they are mostly idiots. Double check your statements and be prepared to do your own follow-​up. They royally f’ed up my FMLA paperwork by LOSING it before it could get to the right person, but once in Kelli’s hands it was quickly faxed to my work.
There can sometimes be a wait, but it’s an OB’s office: babies don’t wait! I have referred two friends here and they were very happy with the results as well.