The UPS Store

Also quick and easy here — the staff has never been anything but friendly and efficient. It is located right next to the Luby’s on Waugh — you can park next door — I have never had a problem with parking. Sometimes the lines can be a bit long, because it is rather small. They offer mailboxes in addition to the traditional UPS service.

It’s not what happened to the package, which as I’ve already clearly stated, was immaculate. .it’s that the item was most likely damaged prior to shipping, whether at the auction house or while in the possession of The UPS Store. Neither establishment saw fit to accept that (or any) responsibility. You got your money, Lewis & Maese got their money… I have nothing, except the debt.
I can only assume that a claim case or investigation was RE-​opened after my Unilocal review, because the UPS person I spoke to regarding my claim, told me it was denied, period, nothing would be done and that my only option was to take it up with the shipper. I called Andy at The UPS Store and he basically told me, ‘ah well’…nothing he could or would do… store policy and all…
As I said in my review of Lewis & Maese, this situation happened to me once before and the other auction house refunded my entire cost; Item, Buyer’s premium & shipping so that it didn’t cost me anything. That auction house still gets my business because they took the honorable route and provided real customer service.

I had a great experience! I went in there to drop off a book from Amazon I had rented. All I had to do buy a box and hand them the labels with the book. They took care of the rest and they printed my confirmation there. I had never rented a book before so they made my first experience easy. The staff was friendly and efficient, I was out of there in less than 10 minutes.

Just dropped off a package that weighs barely over 1 lb. and the cheapest rate is $ 16.73 which includes an 82 cent Fuel Surcharge and 20 cent processing fee, Really! That is an insane price for such a small and light weight package to go the slowest way they can possibly send it.
If the nutso company that I was returning the part to, they had a 15 bullet point list of mistakes on returning parts and no USPS or USPS labels were allowed, would allow USPS I could have sent it for ¹⁄₃ the cost and had it delivered in less than half the time!
The shipping service was fast and courteous so no complaint there but the cost is prohibitive.
Also the Notary was not available until later. This happened also the previous time I needed a notary so I will just call ahead to check in the future. When I returned, the process was easy and courteous so it is worth having to call ahead.

Fast and easy service. The best service I have ever had at a UPS store. There were a lot of people, but enough employees to handle them. I was in and out in 10 minutes.

Always good service and always prompt.. I just need to be better aware of their timings.
It seems that I always show up after they close on Saturday, and I seem to forget that they are closed on Sunday. Sigh. This is not their fault, but mine.
It has a tiny parking lot out front, so be sure to curve around and park in the lot on the side or on the other side on the street.

Like most everyone else said, the service here is spot on. Nice staff and they’re really quick to help you with whatever you need.
It’s a small location with very limited parking but I’ve found over the years that small places usually give the best customer service.
The only part I really don’t like, and I guess this applies to all UPS Stores, is their pricing. They are way more expensive than Kinkos FedEx or the post office. Geez, $ 13 to ship a really small 4-​page packet to Florida! And that was the standard ground rate. Their other prices on printing, copies, etc are higher than others as well.
However, in the spirit on ending on a high note, if you’re going to be overcharged, at least let it be a good experience. And myself and just about everyone else whose left a review has nothing but good things to say about the customer service here.

Andy Suarez and the other young lady working this afternoon turned my whole UPS experience around. After frustratingly leaving another location who clearly did not want business, I was so relieved to have a pleasant experience. You guys were awesome, not just to me but I observed several other transactions and they were all pleasant, helpful and efficient. Thank you for helping with a college care package! I will be back.

Customer service does exist! Linda has a photographic memory, I swear. She knows everyone’s name that comes in there and their box number on sight. It makes it fun to pick up my mail… isn’t that ridiculous?!
Park in the side lot, not in front.

During my short stint in Houston, I had a chance to discover a few businesses that went far above and beyond my expectations. This UPS store was definitely one of them.
I’m a nomad. I’ve probably moved five or six times over the past few years. For an individual who has that sort of lifestyle, a reliable mailbox service is essential. I’ve had mailboxes and used services at a handful of UPS stores but I’ve never seen a store that was as professional and courteous as this one.
The owner knew me by my name. Sometimes, she grabbed my mail for pick up even before entering the store — she just sees me outside and does it before I come in.
The only downside, just as Farrah says, is parking. Don’t park in the UPS store parking lot. Just park in lot for The Fit (River Oaks Shopping Plaza) gym to the left of the store, which is about 1000x easier to get in and out.
This store is also one of the cleanest and probably the most well organized UPS store I’ve been to.
Thanks, guys!

Great customer service all the way around, but it is absolutely frustrating that my car alarm stops working everytime I come here. You know when you walk away from your car and press the remote lock on your key or keychain? Yeah that. It’s disabled as soon as you park your car at this UPS Store. I have never heard of it happening anywhere but here. I did ask an employee about this and he said it happens when it rains. NOT! It happens every single time.
No… I’m not too lazy to lock my car manually. But you’re usually already about to enter the store when you try to lock it remotely. So do I run inside real fast to get my mail or do I run back to my car to lock manually? I know I know… That’s some First World Problems type of complaint; but they really need to find out why this keeps happening and Fix It!

I’ve had nothing but fantastic service at this location. I rent a box here, and they accept packages from any courier, including direct competitors of UPS. Considering this, and the peace of mind I get from not worrying about a package being stolen or left out in the elements, the price of the box is more than fair.
The staff is always friendly and chatty, which I don’t mind. I’m from a small town, and this kind of customer service peppered with conversation reminds me of home.
The actual parking lot in front of the building is absolutely small and awkward. But there are tons of parking spaces in the adjacent lot that services a gym, Luby’s, etc. It’s possible to park there and walk ~10 feet to the door of this store.

Don’t walk in expecting a quick in and out visit
Not sure if this is a practice of this individual store or all ups stores but while waiting in line I was pestered by a pushy and rude representative of Reliant trying to force a change in my electric service. Her booth was clearly visible upon walking in. I avoided it. She then began approaching individual people in line.
I asked «Can i please just not be solicited. «Was met with a «Well I’m just doing MY JOB»…thanks for the interchange… that really reflected poorly on what I already have known to be rude customer service in the electricity game.
She then approached the older gentleman who was directly next in line. While attempting to be polite to her he invariably slowed down the line that was already barely progressing. She can make her sales pitch when people walk in… why go into the line?! UGH
When its past 5pm and you are trying to deal with what is already a stressful situation (mailing documents/​overnight and rush shipments etc) you don’t want more stress added. Take note UPS store… I never want to walk in again…

Farrah’s tip about parking is definitely important to take note. I actually walked over from having a late lunch at the Spicy Pickle.
I actually had a pleasant experience returning an AT&T receiver and helped the UPS employee remember an old Chuck Norris movie (Sidekicks — 1992).
In and out ~5 minutes.

Oh Em Gee. This parking lot sucks. I normally don’t factor parking into my reviews since I think Houstoninans need to get over the fact that sometimes you gotta walk or valet. However … this UPS Store is in a tiny lot with three parking spaces — one for the handicapped and one that’s blocked by a curb — and they’re all right up against Waugh … so good luck successfully backing out and not getting hit by oncoming traffic.
So, if you do visit this location, park in the lot next door and walk over.
This place keeps busy — I think five cars all pulled in at the same time — so don’t come here in a rush.