U-Haul Moving & Storage of Midtown

Tried to purchase some wardrobe boxes and found the cashier very disrespectful and rude for no apparent reason. They wouldn’t let me pay for the boxes now and have my friend pick them up in 15min as they wouldn’t fit in my vehicle. I then overheard them speaking. The other employee was more reasonable asking why they couldn’t just help me out. He responded by saying you can’t trust these people and that they aren’t allowed to do that. Very negative experience.

If you want a secure place, or a place that actually attempts to be secure, this is not it. It is located in an area of town that can get sketchy traffic. We have used this storage space since 2002 when we used to live nearby. The management back then was great. At some point over the years, it switched, and I find the security not up to par. We have increasingly noticed vagrants living in units. We’ve noticed human feces on one occasion. But, today’s response from the office is what has sealed our decision to no longer give this place our business.
The gate entrance to the storage area is separate from the gate exit. To enter the storage area, you are supposed to stop your car, with tires placed in rectangular area, get out of your car, enter your code, and then proceed through the gate. The exit works the same way. When I exited the premises today, a sketchy car was waiting on the street to enter the storage facility behind me, again through the exit. They are bypassing the security measures. Once inside the gate, anyone has access to the buildings that have long narrow passageways, multiple of them, in each building.
When I called the office to let them know that someone went in through the exit behind me, the response was, «Yes, that’s ok.». I thought maybe he didn’t understand me, so I called back, and he reiterated that it’s ok and they have customers who will do that (despite the fact that signs ask you NOT to let people follow you in). This guy had no idea if the person was a customer, and frankly, didn’t care. Why bother with the pretense of having security if you aren’t going to follow through? That, along with the fact that I’ve been startled on numerous occasions by squatters, has sealed our decision to cease our relationship with this company. I’ve had extensive interactions with Bullseye Storage on 59 through a school fundraiser, and will gladly take our business there.

LOVE this location! It is tricky because is is located between Louisiana & Smith down a small street so I tend to miss it and always have to rely on Spec’s to see where I missed it, LOL
Boxes, boxes & more boxes — all sizes & cheap. I love the glass saver boxes because unlike other places, they offer an entire kit that includes the box, the dividers AND the sleeves for each class (other places sell them all in pieces). One thing I recently found out is that you cannot get a wardrobe box unless you have a truck because it will not fit in a car (oh well, no biggie… buy another medium box, lol).
The also have boxes for flat screen TVs, boxes for dishes (just like the glass saver, but this one is called the dish saver), they have bubble wrap, styrofoam beans, mattress bags, rope, tape, locks and so much more. They even have an area with free boxes that were returned/​donated by other people that no longer needed them!
Oh yeah, and everyone is also very nice and informative.

They close before their posted time and there’s nowhere to park. I will never give them my business.

I needed to pick up a dining room table so I rented a van for a couple hours. It was only about 30 bucks (which was way cheaper than the store delivering for $ 75). We were an hour late so the store moved our time frame reservation at no penalty. The store also let us leave our car in their parking lot even though that is against store policy. The store was very accomodating and the pickup and drop off process was efficient. No complaints at all and I would definitely come back to this location.

Ridiculously over priced — Misinformed staff — Extremely limited hour when you can access your stuff.
I needed a storage unit for the first time in my life, I called this location and told the lady I am new to this and know nothing, but I need a storage unit that will fit the belongings from my 1 bedroom apartment, I then told her what I had and she recommend a size.
Well long story short, she had no clue what she is talking about. The unit is way to small, it is so far from any parking or loading dock and the limited hours you can actually access your stuff are insulting.
I am extremely unhappy with my decision to store my belongings with them. I wish I would have picked a different storage company.

Just another reason why I NEED a TRUCK. Recently, I had to move some appliances and well I have a 4 door sedan. Not the best car for moving furniture.
I didn’t want a HUGE u-​haul, but found out that u-​haul actually rents out trucks. The trucks are actually new F150s with the eco-​drive? or whatever their version is called. This thing gets better gas mileage than my car!!!
It’s only 20 bucks to rent and they charge per mile. Wasn’t too bad though. The pick-​up was short and easy, for midtown they even have a small private lot.

The guy was real nice here and got us out the door real quick. He went through the whole contract and took us outside to point out all the dents/​dings on the truck to make sure we wouldn’t get charged. The 10 ft truck was fairly new with only 20K miles, but still rattled like crazy. Gas mileage was as expected for a heavy V8.
**Note that when you «reserve» online it’s only a request and not an actual reservation. We got a call the day before from Corporate saying they didn’t have our requested truck available at the location so they had to find another one. We ended up here and it was a happy ending, but it would’ve gotten sour if they didn’t have a truck for us.

The odyssey began two days ago when my Realtor informed me that i had a intent to rent contract and that the moving date was April 1^st. I began to pack and move things to my new apartment the it came time to get a U Haul truck. Mr. and Mrs Jones had the best personality and great costumer service. they are some what noisy but they do not do it to now your business it is just standard procedure they must follow. I came in looking for a 17ft truck but they did not have one that size so they gave me a 14ft. I was suppose to return the truck by 11:30 because of the size it was very hard to comply. They automated service text me. I called, well they got a bit pushy requesting to have the truck return and I had to notify that the time was going to change. that because of the size it was not possible to get there at the time of the contract. I returned the truck at 6pm that night Mr. Jones apologize and said please do not take it wrong from us. we have to be a bit pushy to have our equipment returned on time. Thank you for your being our costumer. They understood that trouble i was going through and they even gave me a discount. This facility I fully recommend. Be nice to they and they will be nice to you great folks.