Ulta

I wanted to get my hair cut, but I didn’t have an appointment. They said they could squeeze me in because it was simple (the bottom half of my head is buzzed and the top is long enough for a pony tail). I’ve had the same haircut for years so you can clearly see the «line» where it should be buzzed at. I had a feeling it was going to be bad because when the stylist pinned my hair up it was very sloppy and dry. I have very thick hair so it kind of blends if you don’t wet it or tie it up neatly. I didn’t say anything at the time bc I thought maybe she knew what she was doing. It was done in a heart beat and she didn’t style it or hand me a mirror to see the back. I said thank you, paid, and went home. I felt like all she cared about was numbers.
My wife tells me the back has a huge chunk of hair that she missed when I tied up my hair. I then noticed she went higher up than I wanted. It is not a clean line and is squiggly. One side of my head is higher than the other. I called to complain and she told me I was wrong and that she did what I asked her to do. I said, I know you may think you did it right but I’m telling you it’s crooked. Oh, I forgot to mention that this is the manager who did this. She told me to come up and get a refund and offered to fix it. My wife came with me to show her the spots. I didn’t want her to fix it bc I don’t feel confident she is good with clippers. She did give me a refund and apologized for arguing with me on the phone (albeit she made excuses why she didn’t cut it evenly). I get the same haircut so I know it can be done. I’m mega disappointed. Now since my line is too high for my head shape I look like a dude and need to spend money to fix it, go short, and grow my hair out again.

I have been to Jordan several times now and have yet to be let down. She truly does an amazing job

Don’t bother. Rude. Rude. RUDE
Everything is a cluster Fuc. Every brush tester or not has been used.
No one wants to help you unless you point blank state your about to spend money like it grown on trees.
I had tested some lipsticks on my arm and wanted some makeup remover from the corner isle and I had asked a young lady that worked there if I could have some she said «Don’t have any» when I could clearly see the bottle and NAME on it.
Went a few over asked someone else she said sure! Gave me a little and walked away, didn’t ask me if I needed any help, advice. Nothing.

The manager on site was rude and condescending when I asked about my return options .the store looks dead .the staff have no personality maybe it’s because of her

Poor customer service! I made an appointment for two with two different stylist. When I got there I was told that one of the stylist called in. I was told that they only have two stylist working today and one already have a client. So I asked was the one person going to do both at the same time and was told she was only one person. If my teenage daughter was not set on getting her hair blown out, I would have walked out. After the bad service she had the nerve to ask if I wanted to set another appointment. Not no but Hell no!

I went to the Copperfield location last night for a haircut and April, who is also the salon manager, ruined my salon experience with Ulta. My red flag should have been that I was the only customer in there and she was the only employee working. This woman rubbed me the wrong way in the beginning when she was washing my hair. I told April the water was cold and she said «This water isn’t really that cold.» Um, if I’m telling you the water is too cold, then IT’S TOO COLD! She then asked if I take hot showers to which I simply replied «Yes». She then proceeded to give me a lecture about how taking a hot shower isn’t good for my hair. Her spiel was not only unwelcomed but she was also very arrogant and rude. I’m paying you for a service, not a lecture on how to take care of my hair. Additionally, April doesn’t know how to do the simplest task of cutting side bangs or layering hair. Layers should blend into the hair, not look like uneven lines. To put simply, it looks like a child had a field day with the scissors after she was done styling my hair. I’ve never been so disappointed and depressed about a haircut until now. Now I must take the time and go to another stylist to try and save this awful haircut. Additionally, April also stopped in the middle of cutting my hair to answer a 15 minute phone call and help out another customer. If you’re going to be the only person working at a salon, don’t accept evening appointments or at least have another person on standby to help other customers. There is nothing worse than seeing an arrogant hair stylist but lacks the skill of styling and cutting hair.

If you have a hair appointment with April, good luck. She didn’t record my first appointment and I found out I had no appointment a day before it was supposed to be scheduled. My second appt was canceled because she was sick.

I don’t understand why people give this place a bad rep! Like I love this location!!! The employees are so helpful and know what they’re talking about. This location is very popular and sometimes they don’t have my foundation (which is fine with me) I can always wait or go to another location! Like its not a hassle for me. For the most part they never gave me a reason to like write a bad review! And for that I think they’re doing a great job remember at the end of the day, they’re still human and they don’t have to cater to your every need! Get over yourself!!!

Still in the process of fixing my hair

Ulta Salon!!! Jordan cuts my hair as well as my daughters and she is wonderful. I have hair down to my hips and my daughter to her chin. So different yet both perfect cuts every time !!!

I have to agree with the other reviews. Seems like the workers are bothered if you ask for something. Products have been opened and put back. I was in there the other day waiting to check out. Only one cashier was at the register on the phone. Another worker walks behind the counter doesn’t even acknowledge me waiting. I suppose it was the manager, she must’ve saw my face and I looked mad, asked if I was ready to checkout. Sarcastically I said I’ve been ready. The cashier on the phone was told by this woman to help me. She responded with a shocked «oh». Like really, I was like yeah I will travel to the Ulta on 1960 from now on. Managers, give some training to your employees regarding customer service.

It was a few days before Christmas my daughter and I were our shopping for gifts, when my daughter decided we should go to Ulta. This was against my better judgment because I have heard so many negative reviews of this place but I decided to go. When we walked in immediately you can see the chaos of xmas shoppers everywhere but that was to be expected. First, there were about 4 – 5 employees at check out by the entrance not one person said hello nor did the other employees walking around make eye contact with me (okaaay, I thought to myself).
My daughter proceeded to look around as did I. I looked in the perfume area looking for a certain perfume and a male employees who was coming up the aisle side stepped me didnt bother to ask me if I needed any help walked right by and just stood there looking around the store.
My daughter showed the make up she wanted and then I noticed the male employee somehow circled around and now he is following my daughter around ULTA… like she’s was a suspicious thief are u f-​n kidding me… I was totally pissed at this point! I put back the items I was about to purchase but my daughter insisted on getting the one item we originally came there to buy.
The employee at check out had the nerve to ask me if I would like some type of rewards card… ha! I WILL NEVER PATRON THIS ESTABLISHMENT AGAIN!

This location was really disorganized.
I know it is the holidays but, folks can we please pick up stuff off the floor. I saw several staff members just walk right on by the «makeup» and other junk on the floor.
The cosmetic section was very disorganized. Someone needs to spend some time and straighten that up (and it’s going to take them a while)
How are you supposed to sell your products if your customers can’t find what they’re looking for because the place is a disaster.
Enough on that subject–
I went to find the lip liner I came for and of course they only had one and it had been used! Not buying that!
So I just cut my losses and left.
I will have to head to a different location in a few days I’ll keep you posted.

I was so excited when they opened an ulta by my house. The problem is, they are always out of what I’m looking for. I shop at both the prestige section and the regular cosmetic section, and it just never fails, that they don’t have what I want. Some of the employees aren’t very helpful and don’t seem happy to be there. Hopefully management will see these reviews and make some changes.

First time I got my hair done he was beautiful. Jordan did the color and it was awesome. Loved the color so much that I went back for a root touch up… For some reason my hair didn’t want to change color? Idk. So my hair was auburn and my roots turned magenta… So they put a mask on my hair which turned it pitch black… They said after two weeks the black will go away and it will all blend… Waited a month and my hair was pitch black. Went back today and wanted an auburn bright red. I was with Rosa this time… Never let her touch your hair. My appointment was at 2:45… I say in the chair at 3:40… Showed her a picture and she said idk. I’d have to bleach your hair and I’ll just do it my way and see if you like it. Looked fine, not what I wanted but it was a pretty color. I felt like a guinea pig, she had another stylist mentoring her through and telling her right from wrong. Got home and looked in the mirror to find that my hair is pretty screwed up… It looks like reverse ombré crap. Never letting her touch a hair on my head again.

I trust Haley and only Haley with my eyebrows. I came from chic lash boutique after the owner there butchered my brows. Haley mapped and shaped them according to benefit’s special training, but not fully. She left stray hairs so I could see where my eyebrows could grow back in. She didn’t pressure me into coming back to see her anytime soon because she understood the timing for regrowth. I came back to her four months later and they look better than before! My eyebrow hairs had grown back in she was able to further sculpt my brow. Love this chick. She is passionate about cosmetology and furthering her expertise in cosmetology.

I’ve been inside this location multiple times only for the convenience of it being close to home. Each time, I have to ASK for assistance and always receive a «let me go ask» as an answer. If you’re in a hurry and need something, sure stop by, but prepare for the most awful and inconsiderate customer service of your life.

I’m adding this update after reading some of the more negative reviews about the Ulta Salon. I was so pleased with my haircut that I failed to mention that yes, my stylist was the only one working in the salon and had to deal with other customers while also taking care of me. She did a great job of juggling everything, but heads up to Ulta management if you are reading this: your salon is understaffed and I had strangers trying to talk to my stylist while she was cutting my hair. It was awkward. A receptionist would be very beneficial and could quite possibly increase your salon business (I recently called and no one answered. I assume they were too busy with a client).

I normally go to Sephora and Ulta to get my beauty products. However, stopping by Ulta is way more convenient for me.
I stopped by Ulta a few days before my birthday and it was my first time at this location in Copperfield. The place was neat and clean but the girl at the cash register was rather tired and annoyed with checking people out. I understand you’re tired and want to go home but you still need to act professional. As the girl at the cashier was checking my items for me, she was complaining to her co-​worker about cleaning up after customers leave and how tired she was across the room. Unprofessional.

I decided to stop in and grab some new products to spice up my boring makeup routine. I ran into two skincare people (couldn’t find anyone in makeup) who didn’t hear what was coming out of my mouth; just wanted to know my skin care routine and sell me products.
One of them attempted to talk to me about eyeshadows, but didn’t even try to sell me on anything and seemed interested in helping someone else find a foundation color match.
I was super excited to see Ulta come into the neighborhood, but I think I’ll stick to driving out to Sephora.