United States Post Office

Seems like this location replaced the central downtown location. I say that because the majority of the building isn’t for the public. Looks like they have office and other work area. I stopped in to mail out 1 envelope and there wasn’t a line. However, there was a line for passport. There’s a room/​office marked passport and a small waiting area outside.
I don’t like the layout — whatsoever! The parking lot is a not the greatest. It’s basically one row of parking and parking in the back. That means you have to walk a bit of a distance to get to the front door. [disclaimer: I entered the parking lot from LaBranch street. Even the front entry area is small! If there was a long line, I’ll assume people have to make a line and spill outside — it’s that small.

Why would I take the time to review a post office?! I’ll tell you why! My job requires frequent trips to a post office. I lived in Midtown for 7 years and was closest to the West Gray location. Save for one person who retired last year, the employees, and there were never more than 2 working the counter at the same time, were surly and excruciatingly slow. The building has seen better days and USPS supplies were always thin or non-​existent. The APC (Automated Postal Carrier?) was down often or out of stamps and the drop off bin was locked more often than not. Parking and getting in and out of that location was bonkers due to the small lot.
The downtown Franklin location (now closed, site is to be more high rises y’all!) was not much better but at least they had more people.
Enter the new Hadley location. Where have I been? It’s been open since May and I just found out?! New building, ample room to pack and work. AND THE EMPLOYEES ARE HAPPY! I was there yesterday and there were 3 working. And wearing some sort of Christmas or holiday garb! One guy had on an elf hat! And they were playing Christmas music! Yes, it’s a Christmas miracle! I’m not going to tell you their super hours because I don’t want to cause a stampede. Although there is lots of parking for your horse and buggy.
In the olden days (way before my time, people) the local post office was a place to gather, gossip, I mean, talk and learn about what your neighbors are doing. We have social media for that now…
Thank you USPS and Hadley location postal workers for exemplifying excellence! I had to Unilocal about how awesome y’all are! It is such a pleasure to not dread going to the post office.

So happy that this is my local post office. The staff here are always so helpful and informative when I need to mail something. I don’t do it often so appreciate the expert help.

I stopped by the Hadley Post Office to check it out. After reading the various review I went in with high expectations and I must say the staff did not let me down. My first interaction was with Mr. Ben a pleasant and informative gentleman. I noticed as the line begin to form, there was a lady standing in the customer lines ensuring each customer had what the needed before they made it to the counter. Very well organized system. Then as I go to the P.O. Box area I encountered Ms. Betty she took time out to show me the different PO Box sizes and even told me what happens if my package is too large for the box. She did all this with a smile, mind you this was a Friday evening when most people are ready to go home.

I’ve been a customer of this zip code for almost two years and I love their team. I’ve honestly never been to a post office with nicer people that actually smile at work! It’s amazing! Now the icing on the cake is that this new building is still centrally located, better parking situation (all deliveries are behind the building now), and it’s so clean! They have recycle bins at every corner, nice modern colors, big windows, and of course the same awesome staff.
I will get all of my mail here as long as it’s reasonable and practical for me to do so!

Thank you Mary Blacklock! You took ownership of my business postal issue. You stayed on the phone with me as you contacted other departments through the United States Postal System. Not only did you get the job done, you proved today’s USPS employees offer excellent service for the price of a stamp.

we go to this post office because it is where they moved our P.O. box when the Barbara Jordan closed. During our last 4 visits, there has been this horrible little woman whose job it has been to harass customers for using the indoor drop slot. Instructing them to instead take their packages around to the back of the building. When not harassing customers over this infraction, she is harassing them about other stuff. She is possibly among the most unpleasant postal workers I have ever encountered. I would not use this post office if it were not the one where our post office box was moved. She should not be allowed to interact with public. They should have a sign telling customers to go around back to the shady confusing «back dock» and throw their valued packages into an ambiguous and unmarked mail cart. Ugh!

I know it seems strange to rate a post office to begin with but it must be incredulous to see it be given a 5 star rating.
So why do I believe that this branch deserve such a high honor? Three words: phenomenal customer service.
1. They have regular/​reasonable hours during the weekend AND they’re open on Saturdays (perfect if you work long hours like I do during the weekday).
2. They have a great staff. Especially their supervisor whose name I regret not getting but she was this sweet, HELPFUL, patient, knowledgeable Asian woman. The cashier (Sandra) was also pleasant to interact with.
The supervisor helped me to pick a cheaper option for my shipping needs, hooked me up with free bubble wrap, and helped me tape my packages. And it wasn’t just me she helped she helped every customer in line which helped to make the line move very quickly and efficiently.
Definitely will be returning for future USPS needs.