US Post Office

Everyone at this small post office is great. So helpful and pleasant. Yes, the lines can be long but then they are short as well. What I hate is when there is a LONG line and one person behind the counter. Unions…
It is not as bright in the line area but so what? Less lights on, the cooler it is and this is something one can appreciate in Houston! The staff certainly does know what it is doing about Passports and everything else. I love the place and hope Moody/​Rambin do not tear it down like they do everything else.
PS I Have had a package lost in he system from 77 079 out on Adickes Howell Rd for a week now. Can NEVER get anyone from that location to answer and even my postal carrier cannot find it!

Whoever picks up the phone is SO rude and SO unhelpful! She was almost yelling at me and absolutely no help whatsoever! It seems like USPS employees have no idea what is going on EVER. I frequently have bad experiences with USPS service and their employees but this lady was just the worst. If you hate your job then why do it?!? If you don’t want to be nice at least DO YOUR JOB and be helpful!

This review is for the passport service.
In order to use their passport service, you need to know exactly what you are doing because the staff here aren’t helpful or knowledgeable of the services they offer. The guy who helped me with my passport application the first time told me that the form I used was wrong. After 2 minutes of argument and convincing, he realized he was wrong and the form i used was in fact the right one. He was quiet unprofessional. The passport photo that i paid $ 15 to take did not meet the passport requirement. The photo needs to be at least 1 or 1 ³⁄₈ inches from your head to your chin. I didn’t double check his work because i thought «surely they know what they’re doing here since they’re doing this for a living». Anyway, i had to come back to re-​take my picture. The second staff who helped me was much nicer. She took my picture (free of charge of course since they messed it up the first time). She apologized for the mistake of the first staff (wasn’t very sincere but i didn’t expect much). I, however, had to pay another $ 20 to have it ship over night since i need my passport back like last week.
Overall, i wouldn’t recommend this place for their passport service. I paid to have my passport expedited and having to retake my photo 2 weeks after submitted the application defeats the purpose.

These are the worst excuse for human beings! I swear they are so slow and don’t give two craps about you. I personally witnessed one of the guys at the front yell at a customer!

I called to check my package last week and the one who answer the phone she said no package left. It was send back to the sender. Because no one claim the package. I was asking her to check if it was send out for sure. She said it was send out. No package left. She was so lazy. I hate to say that!!! And just now I check the status again before I contact the sender the package just sent out. I’m waiting for this package for 3 weeks. I know it wasn’t their fault because the sender didn’t put the Apt# no on it. But when I called and check the person that work there, she is so lazy not even move herself to check for me!!! Terrible. This location is not even deserve one star.

What a weird post office in a cool way kinda…
So I read a few of the Unilocal reviews while trying to find this place and fully expected a sub par experience. What I needed wasn’t all the difficult as I had some priority and first class mail already postage paid (
) and just needed it scanned in.
Walked in and got in a cool dark line. The only lighting on was bright and behind the counters lighting up the crew like Q about to judge humanity. There were two clerks, three people at the counter and three in line in front of me. In the 5 minutes of waiting in line, two more people came in behind me, so then there were nine customers. Then a third clerk came out whom was apparently help the guy standing at the counter the longest.
So, expecting terrible service when the guy asked my how I was doing, I decided to be a smart ass and tell him that I’d be happier if I had taken my mail to Dallas to avoid the North Houston Storage Center. He knew exactly what I was talking about. See, Houston has a huge problem with mail. The North Houston Processing Center (I call it a Storage Center as that is now what it is) is illegally storing mail for what I have personal proof of — up to 9 days.
When I pulled out a shipment tracking showing my package sat in Houston for 9 days (a live yeast culture which died) he admitted he knew of the problem. Even went so far as to tell me that he has worked in that facility operating a sorting machine and «it’s just too much». The guy actually had compassion and seemed to feel bad. And that in turn made me feel bad.
I would go here again if I had to. Place seems pretty busy and I didn’t see any negative customer service provided to anyone. But I was only there for 10 minutes.

Can someone PLEASE fire whoever picks up the phone? Rude. Rude. Rude.
Expect to be talked down upon and hung up on.

Back in the day, this post office was well-​staffed with helpful employees. Not so any more. Usually, there are two people at the counter. When someone has to fill out paperwork, they don’t ask them to step aside, wait on other customers, then get back to them. You just wait in line. There are post-​office boxes for rent here, and that is convenient. In the past, they’ve had problems with car break-​ins while customers were inside the post office. Don’t know the status of that situation now, but that was worrisome. Broad daylight stuff. But then, this is a big city.

They were so rude they did not even answer my question when calling them and then she hung up on me I call again and then I hear the phone pick up and then being slammed down again being hung up again. very very terrible service!

This post office is huge, so it has that going for it. The wait time here is awful though. I had a passport renewal appointment at 10:15am, but I wasn’t seen until 11:30am. I was told the guy in charge of renewals went to lunch at 10am. Not only is that ridiculously unprofessional, but extremely inconvenient as well. I arrived at work later than I planned.
I’m not sure what it’s like at the other USPS but avoid this one if you can.

RUDE! If you hate your job, then why the hell are you working there? These people are plain rude and treat the customers rudely. NO TYPE OF CUSTOMER SERVICE. I accidentally dropped off a FEDEX package there and when I went to go look for it they claimed it was not there. That FedEx came to pick it up and they should have shipped it out. Fine. One month and several calls later, the package still has not arrived to destination. Granted, it was my fault for accidentally taking the package to the Post Office. It isn’t their duty to ship a fedex package, but I did not receive any kind of help from any of the employees except Denise. She was the only one that took 2 minutes out of her day to walk to the back and check if my package was still there. The manager said she was going to call me back the next day and never did. This is a horrible location!

This is one of the worst post offices I have ever been to. They never have more than two people checking people out and thats on a good day. The checkout process is extremely slow so if you have an hour to kill why not go wait in line at the post office. The self-​service stamp machine is never working so you have no choice to wait online if you need stamps or to mail a simple package with you can do yourself on the self-​service machine. I was told almost every day for a week that the machine would be working «tomorrow». I know go to a different post office.

I hate post offices… but this one wasn’t that bad!
There was an employee hanging out at towards the front of the line to help expedite the crowd. The employee who helped me was actually friendly. I was there to ship out some aerosol cans, which can be a pain in the butt, however that was not the case this visit. All was well and I was in and out in 10 minutes. Woo hoo!

This is THE worst post office I have ever been to. The employees are extremely slow, the pens don’t work (had to borrow from another customer), and my GOODNESS did I mention it’s slow? I came here in the morning and waited in line for about 40 minutes after which they processed 2 people.
I left, since I knew that I’d be there all morning. How difficult is it to just scan, stamp, and throw it in the bin?
Seriously?

Okay I had trouble in Europe while traveling with my soon to be expire passport, but I really do not have the time to go and take pictures and to try to find an existing post office in NYC.
I thought I’ll just wait and do everything in Texas.
First time I went, I waited about 20 minutes only to realize they don’t accept passports after 2 pm.
The second time, I walked in and I saw someone standing in a different line, but there were no signs indicating whether or not it was a passport line.
I believe all the Post Offices I have been to in the city has signs, but here… I guess they don’t do enough passports to afford a sign.
I asked the woman and she said yes, she was standing in the passport line and the way she said it made me believe she has been standing there for awhile now.
I signed in and noted the fact the sign in sheet indicates the limit of 20 PASSPORTS per day. I thought I was the 20^th person, but the family in front of me wrote two names on slot #18, but only to find out they were actually a family of four, so I technically was 22.
Anyways, I stood there and stood there for over an hour and 30 minutes. I seriously, felt my mood change and change.
Is this what I missed my trip to Austin for… standing here in this slow moving Post Office?
I became so irritated, because I find lack of efficiently… very annoying.
Two people on staff during prime time hours… LUNCH TIME: 12−2pm.
One person, who I found was named Ms. Kim — she disappeared to go on her scheduled lunch break. But before she did, she did manage to take care of the passport lady… but only one passport she did.
Now only the Black gentleman was helping the ridiculous line. He seems very nice and all of them do, but seriously… PICK UP THE PACE.
It doesn’t take that much mental energy to freaking fill an order of stamps or to ship something out.
Finally, someone name Singh comes out to help, but now it’s the Black guy’s turn for lunch and still no sign of Ms. Kim.
WTF.
Again, we’re back to only one staff again. Singh… I don’t know if he gets commission off of sales since he was using these pushy sales tactics — he must since he kept insisting these people needed more than they what they came there for.
Like keep it moving…
Now Sheryl comes out and now we have two staffers (I was here long enough, I don’t know why I never got the Black gentleman’s name!)
Ms. Kim now comes out, but the postal line never seems to end. It becomes short, but then the staff becomes short and by the time staff becomes FOUR… the postal line keeps growing.
Finally the family of four, the husband said something to Sheryl and so she advised Singh would take care of the passports.
Sigh…family of four was not allowed the MAIL IN passport option and Singh was seriously a very slow worker.
He took an extremely long time and yes, it was FOUR passports, but he made them swear in twice even though I only saw Ms. Kim swear in the lady once.
I was saying to myself, please do not let me get Singh… let me get Ms. Kim or the Black gentleman.
Doh!
I get Singh. I gave him my Mail In form, but he advised I wasn’t eligible for MAIL IN form. He was like didn’t you read the directions? I was like yes and he disappeared to grab the directions. He said see these four questions. He’s like what year were you born. I told him and he was like see… you’re not eligible.
I read the first question out loud. I answered yes and then when I was going to read the second question — Singh stop me and said check yes off in the box.
Okay, couldn’t I just mentally check off yes, rather than killing another damn tree because Singh couldn’t process my answers without visually seeing them in front of him?
Singh seriously made me check off two Yes before he realized I was right and he made a mistake.
There…a tree was killed for his lack of attention and mental capabilities.
He advised he couldn’t take my photos and Ms. Kim would be taking my photos.
I waited for another good 10 minutes before Ms. Kim came and took my photo. She was nice… asking me if I liked the picture or not. She was also very helpful and more knowledgable than Singh.
I finally got out of this place after 2 hours and 40 minutes!
People here should employ more staff during lunch hours and move more quickly and be efficient.
Oh I forgot to mention how irritating the customers were… some lady held up the line, because she was asking for a refund for priority mail. She didn’t even send the mail — someone sent her priority mail and she didn’t get it until 12 days later and she had the nerve to ask for a refund.
Well since USPS could not provide the refund, she started having a hissy fit and that took up more valuable time.
And if you want to buy stamps or ship small packages — HELLOS USE the Automatic Postal Service machines.
Gees people… Don’t wait in line for a LIVE staff to help you!