US Post Office

It is a horrible one!!!
Wasted my time !!! Never ever to come for anything!!! WTF!!!

1 receive agent and the other was busy on the computer, you need to wait more than 30 min. just to send an envelope!!.

So we showed up at 9:20 am for a passport appointment at 9:30…thinking if we come early we can get out early before the busy rush. NOPE. The passport adviser didnt show up until 9:45! She asked when our appointment was and we told her and she said ok. Then she walked around and cleaned up, put things away and didnt get to us until 9:55. Why make an appointment if you guys cant even be on time? The passport agent was actually nice when we finally got called up to do the passport and it only took about 10 – 15 minutes. The only issue we had was why would you have us go through scheduling an appointment when you cant keep the appointment yourself?

Not sure if this or the Westbury location is the worst, but I’ll be nice and call them the second worst. Their dropoff box is often overstuffed so you have to park and come in. If you need to get stamps or something, it takes for ever and on a few times, they’ve been closed when there is no national holiday. No explanation. Their machine is broken half the time too.

Twice this post office failed to follow proper procedure to deliver my overnight package. Both times were to the same business address. Try calling and they either do not answer or put you on perpetual hold. No matter how busy a business is, if there is no customer service, they are failing at their job. In others words, they are taking your money and delivering nothing and there is no excuse for doing business that way.

Typical USPS location. Garbage. I tired to drop off a package with a prepaid label, but the self service drop off was locked, with no other way to drop off the package.

Staffs are trying to be as helpful as they can. I don’t think they can help themselves at the pace of their service. I can tell that the US Post offices are making an effort to be more customer oriented over the year but of course the reputation of government workers won’t get fix over night. The staffs are more friendly than what I expected. Not as professional as they should but not as rude as other government workers.
Parking is plenty at this post office. They offered passport acceptance service here but you do need to make an appointment before hand. I’ve been here several times and there is always seem to be a line. Typically have 2 workers at the counter. It will takes about 20 minutes to get served. Majority of the line take up by older people who want to buy stamps the old fashioned way :/​ (with cash and through a person at the counter)
Overall, not the worse post office I’ve been to. It doesn’t kill me inside to have to stop by whenever I need the post office services.

Worst post office ever. How can you make people wait for over an hour for mail? You can’t find it? You say they have a different filing system? This is a government run business are they not all ran the same way? Obviously not since this is the worst post office in the US! How about hiring people that have a clue as what to they are doing!

The WORST post office I’ve ever dealt with in Houston. Except for one of the ladies at the front desk at the post office and one of the postal delivery person from that location, I have interacted with nothing but rude and unprofessional people here. They never pick up their phones and when they tell you they will call you back, they don’t. This place doesn’t deliver mail until very late in the day (after 6 pm) and they have been mis-​delivering mail on a regular basis lately.
Today was the last straw. I will never go to this post office again and don’t mind one bit having to spend more time and gas to drive to another one. The guy at the counter today (wears a ponytail) was so rude that if it wasn’t considered a felon to slap a postal worker, I would have punched him in the face. He refused to scan my pre-​postage paid package into the system (even though there’s a lady there that does it for me all the time — she wasn’t at the desk today or I would have gone to her). Because I’ve had many packages that weren’t delivered, I wanted proof that I dropped my packages off and he plain refused to do it and when I mentioned that they lose mail/​packages all the time, he yelled at me that HE doesn’t lose packages (I have proof on my phone that our mail has been delivered to the wrong postal box and vice versa). He told me if I wasn’t happy, that I should go somewhere else. JERK! I promptly grabbed my packages and went to another post office who happily scanned in my package.

I wish that the government would just CLOSE this location down permanently! The post office carriers are the LAZIESTTTTTTT!!! Why they never put a slip in people’s mailbox, to simply let they know that the person has a package, is beyond me! LAZY PEOPLE! They half perform the duties of their job, they open the facility late, bad attitudes galore. should I continue?, but then again, it is government…
…and would someone let these THINGS know to deliver packages BEFORE offices close!?! That IS the idea! The carriers already don’t put notices in the mailboxes. Can I at least get that much?!

Rude, Rude, Rude. Everyone I encountered at this post office was less than helpful and seemed to feel put out when I asked questions about receiving a refund for spending $ 50 for 2 day service that took 7 days! I stood at the door to talk to a supervisor who never came — finally after pressing the call button numerous times someone came but they were not helpful. There was a woman who had been this post office for 3 hours trying to get help. I will never return and will look for other options to send packages in the furture.

Open late. One staffer. 15 people in line. Inconvenient. Waste of time.
Open late. One staffer. 15 people in line. Inconvenient. Waste of time.
Open late. One staffer. 15 people in line. Inconvenient. Waste of time.
Open late. One staffer. 15 people in line. Inconvenient. Waste of time.

if I can give 0 then i would, I came today at 8:45 AM and waiting for the post office to open at 9, its 9:15 and still did NOT open. I can expect how the service is going to be from not opening on time. And they complain their offices are getting closed around the country and they are running out of business, no wonder why. AVOID. give your business to FedEx or UPS.

If I could give 0 stars I would. I ordered something from Ebay and had it sent to my office. My co workers and I have had countless packages delivered here but for some reason this particular one was a problem. I verified the address was correct, but right when the tracking said it was out for delivery, all of the sudden it comes up ‘undeliverable as addressed’. I tried calling twice and I was on hold for 12 mins + each time, and I couldn’t go to the post office because I was leaving to go out of town. The package was returned and I am out $ 12 in shipping costs.
By the way, if you have an issue don’t even bother with the USPS 1 – 800 number. You will never get an actual person and when you request it they say it’s ‘not available at this time’. At 2:00 p.m. on a Tuesday… Best of luck!

A long queue is normal for all USPS branch offices. However this location stands out horribly by the annoying service. The lady working at desk is nice and efficient. The other old clerk is an asshole. It’s a long queue but he refuse to help on the desk. Instead, he keeps making fun of customers simply because they don’t have cash so they have to be in the queue. His jokes are awful and only himself laughs with his stupid sense of humor. Just pay a visit for the funny retard clown-​like performance. Guaranteed, you won’t be disappointed.

I wish I could give this place 0 stars. The customer service was T E R R I B L E. I’m pretty sure this is the worst USPS location ever. The two ladies who work here are so rude.

This post office location ALWAYS has a long wait line. I’ve been here several times and have had to wait at least 30 to 40 minutes EACH time. And I come at various times of the day. I will say that customer service isn’t the best. There doesn’t seem to be a «get it done» attitude from any of the employees. However, I have experienced worst customer service at other businesses. The employees here have never been rude to me personally though. This location is closer to my apartment (I can walk here), but I think I’ll consider driving another mile down the road from now on.

I’m so glad I looked at the Unilocal reviews for this USPS location, and quickly realized I’m not alone in saying that this is quite possibly the WORST United States Postal Service location.
There is NO customer service. In fact, they are quite rude and couldn’t care less about anything you need to do there.
The pick up window was quite an experience as well. I had a package that was «undeliverable» and I called the post office prior to driving over there to check and see if my package was there. They confirmed it was, so I went after work to retrieve my package before they closed at 6pm. I got there at 5:40pm and the window was open. After waiting for a couple of minutes, a lady walked up and said, «Have you been helped?» I told her I had not, and then she said, «Well I can’t help you but I need you to move so I can close this door, just ring the doorbell.» That was fine, so I let her close the door and rang the doorbell. 5 minutes later rang the doorbell, 2 minutes later rang the doorbell, another minute, and another minute. After being instructed to ring the doorbell, it took a full 12 minutes before anyone came to the window. The woman had earphones around her neck when she answered the door which explained why no one was coming to the door… she couldn’t hear anything. Then I was instructed my package was not there and I would have to go to a different USPS location. That was quite frustrating after wasting 15 minutes on someone to attend the pick up window, to find out the woman I talked to earlier on the phone lied when telling me to come by and pick up my package.
Even before this incident I had been there 3, maybe 5 times, to deliver a few things because it’s close to my apartment. I honestly would rather drive than visit this location. Worst customer service of my life.

I have been here more than once, and I have to say, I’m confused they don’t hire more people to work the counter. Long lines, and one clerk usually. Fairly quick when I get up there though. I’m just pointing out that in today’s economy, hire more people!

Definitely not super fancy or upbeat. I have definitely had problems receiving mail. Sometimes, I would get online notifications that a note was left at the door, but there’s been no note. In theory, my regular carrier might have just been on vacation.
Pros:
+ 9a-​6p Mon-​Fri are normal operating hours. Well, I guess if they don’t open at 8am, I’m glad at least that they are open 5pm-​6pm unlike other offices.
+ Window to pick up items 6am-​6pm Mon-​Fri and some hours on Saturday morning (this was observed pre-​Jan 2013 when they made a bunch of changes. I think they are open 8am-​12pm, but call before heading over «Carrier Facility Hours».) These hours are better than 90% of the USPS offices in Houston.
+ For the most part, the employees here aren’t disgruntled.
+ Self-​serve kiosk open ²⁴⁄₇.