US Quality Furniture Services

I had their service through Macy’s. Luckily, I had a technician name Adam came two times to my house.
First, he fixed the recliner’s back. It makes noise. But later the recliner goes down each level, That create a new noise. He came back again. very friendly and professionally. About 10−15Min. All the issues solved. I am very satisfied with his service. He was on time and knows what he is doing. Highly recommend him to whom those need the service from US Quality Co.

I had to use this company through Macy’s extended service plan and also through the factory warranty on my couch. The technician was rude, the company was inefficient and when I called numerous time to speak to a manager, they are always conveniently at lunch or in a meeting. They are very unprofessional and a simple replacement switch is dragging on for months, wasting my time.
The same technician came to my house on a second visit without the replacement part that he diagnosed the first time. I even called before the visit to make sure he would have the part with him. I was reassured over the phone that he would. When I asked him why did he come without the part, he told me to leave the room to attend to my child, took my phone to call Macy’s parts department, had me speak to Macy’s and abruptly left while I was on the phone. I received no explanation or paperwork. I registered a complaint through Macy’s. If you have a choice, do no use this company that doesn’t care about customer service at all.

Us quality furniture takes people from the street gives them them a two week class on how to repair furniture & Upholstery which has taken me 20 years to learn they are now being sued in a class action lawsuit for violating California laws labor laws good luck if you hire them to repair your Furniture

This is absolute worst company to deal with. They have no shown up for three appointments and cannot get in touch with their technicians. They offer no apology for their lack of knowledge and their staff’s inability to show up to appointments. I am on hold wit them for the 4^th time today while they «attempt to reach» the technician.

Everything but «quality service», they call you after the fact saying «a technician» has been waiting outside for 15 minutes and just left, then reschedule, then reschedule again, very inconvenient. Macys, what the h***

Completely great experience with the repair and with the tech Adam D from this company !
We just acquired a sectional sofa from Ashley Furniture and noticed when it was delivered that there was something poking up against the imitation leather on the upper back part of one of the sections. We were afraid to ignore it even though it was in the back because we thought it might eventually puncture all the way through — Ashley’s imitation leather material really isn’t all that thick.
Ashley made arrangements for this company to come out and look at this for us. The tech Adam called two days before the appointment to confirm the date and give a three-​hour timeframe for when he would be arriving. He showed up right in the middle of the window — really polite and friendly — and knew exactly what to do as soon as he saw the problem.
Adam repaired the section by actually going up through the inside of the it from the bottom and then sawing off part of the upper wood rail that was sticking up against the imitation leather material. It was a decent-​sized piece which he removed — and he said when I asked that it would’ve punctured through for sure at some point if he hadn’t sawed it off. He put everything back together afterward and reattached the black cloth on the underside of the section with the staple gun.
The back of the section looks really good, only a very tiny flat dimple where the wood had been touching the imitation leather for awhile — you’d never see it if you didn’t know where to look.
Clean fast work and really nice guy who absolutely knew what he was doing. This tech was SO completely different from the guy who made the actual delivery and did a really crummy/​crooked job of attaching the feet to the bottom of the sections. I was wary when Ashley set this up because of the past experience but the whole process with Adam was so smooth and the result is great.
I am going to keep his contact information for when this product from Ashley needs more attention because it’s a strong possibility that some of these sections will give us problems again in the future (Ashley’s warranty is only one year).

absolutely HORRIBLE service and technicians. I don’t understand why Macy’s uses them and puts customers in a corner by having this be their only vendor in the area. LISTEN MACY — FIRE THEM!!!
first of all, it took 2 weeks to get an appt. the guy comes and he’s there 5 min and casually says «oh, you need another part.» we call macy to order and that’s it. then the part comes in. I reschedule (holding another 20min before getting a mindful rep) and another guy comes. he stays for 5 min and says «oh this part is wrong.» he leaves without calling macy’s, then I’m left having to figure out what’s going on. finally, they reorder the part and say, call us back when it’s here.
i just got it so called them back to reschedule, waited 35min to get someone intelligent enough to NOT put me on hold or transfer me to some other dept and schedule it. OH, but she did say: let me check the calendar, pls hold and that took 7 min. I’ll update this post once the guy comes out — again, two weeks from today.
these guys SUCK — if ever given the choice — DON’T USE THEM. not to mention their techs look unprofessional, grimy, creepy and someone I wouldn’t let alone in any part of my house.

if zero stars can be given, I would,
This company is the worst to deal with as all the other reviews state. I have bought several pieces of furniture from Conns and trying to schedule anything with this company for repair or service is a draining headache process. The Supervisor’s there do not know the FIRST thing about customer service and have an «I DONT CARE» attitude.
I called a few weeks ago to have my couch and love seat checked out. I waited the «Normal» 72 hrs for their scheduling department to call and schedule the service. They called on a Friday the 1^st and stated that the tech would be out on Tues the 4^th but would call with a time either the day before or 2 hours before he would arrive.
Monday comes and no call, so I am expecting him to call on Tuesday before he shows up. Well no call, the guy just shows up at 9am unannounced,. when I open the door he is already heading back to his «Beater» unmarked personal car. He stated he was with USQF, and I advised him he was supposed to call. He said wouuld you like to reschedule? I said NO you are already here. He also then Lied to me and said he called but my phone was not working, I have a home phone and cell phone that both work. I asked him to call the number he called. He called my home number and I let it go to voicemail and while the voicemail came on he hung up saying «see your phone says your unavailable.» i told him if he would listen to the whole message it would have told you to leave a message, I also checked for his number that came up on the Caller ID and there was no other call from him ever before that time. So he LIED. He rushed through cleaning a couple spots and «testing» My furniture and said it all looked good.
I then asked well since that is good can he fix a rut in the center consol of my love seat, he stated he didn’t have time and its not on the work order, I asked him how much time he was allotted for a service call for 3 pieces of Furniture, he told me 20 min. Again another lie!
I called his supervisor after he left and she was just as bad, but did inform me that he was scheduled to be there at least an hour and was literally in my home less then 15 mins. His supervisor had no sense of urgency and just pushed it back on Conns and that the tech can not due anything that is not on the work order. HORRIBLE CUSTOMER SERVICE.
So I called and spoke to conns, who Expidited them to come back out and now I am going through the same run around,. Nothing was expidited or rushed, and the Supervisor is of no Help. I can go on forever how bad this company is. If you have a choice do not use them and I would urge you to call your store who uses them as their warranty company and complain about their service so that they can possibly find a better vendor.

They were booked twice to inspect my sofa and no-​showed no-​called both times.