Village At West University

I had bad experiences from the moment I moved into my apartment until the moment I’m trying to move out.
1. When I first moved here, I wasn’t aware that a murder had occurred in this apartment complex. I only found out when I was looking for the apartment complex website and the search option «village at west university shooting» appeared on Google.
2. I gave my 60 day notice 10 days late because I was on vacation and was not able to turn in the form (even though I had given verbal 60 day notice). I was supposed to move out May 31. Now they say that I have to stay until the END of June 30 (MORE than 60 days). They’re also charging me month-​to-​month rate. My normal rent is $ 1745, month to month is $ 2540 with a fee of $ 100. I asked the manager to work on this with me to reach an agreement and they have removed the fee of $ 100. However, I am still responsible to pay the $ 2450, which is $ 800 more! I called the corporate office 4 times and each time they refer me to a «Resident Relations Line.» I left 3 voicemails in 2 days but they still have not returned my phone calls.
3. I had a significant bug infestation during the summer. I live on the first floor. After it rained one day, I had hundreds of these red bugs covering my floor. Then I would find cockroaches and other bugs crawling around every day. I asked them to get pest control to fix the problem. The pest control people came by to spray the apartment several times, but the problem seemed to persist. The bugs only went away around the winter time in Jan. I’m afraid that they will come back in the summer time.
4. My AC broke the last week of August, leaking water all over the floor. It soaked the carpet, the closet wall, the door frame. I could not close my door. My closet reeked. My first service request was placed August 27^th. I had to place SIX requests over the course of TWO WEEKS to get this problem fixed. The last request was placed on September 12.
5. The complex is located on the corner of Westpark and Edloe. As a result, it can be very noisy from traffic. My apartment was facing the street so I was always woken by up cars in the morning.
6. Break-​ins. There have been several.
7. Difficulty paying rent. They do not allow rent to be split between two roommates. One person has to pay the entire thing. Also, they have screwed up my name and I cannot do automatic rent payment on
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No security at all. Lots of break ins.

We lived at Village at West U for 10 years. If i were reviewing the first 5 or so years I would give it 5 stars. The last few years not so much. Frequent changes in management, frequent break-​ins (lax security on rear gates), parking abuse, etc… all led to a less than desirable living experience.
The last straw for me came after we moved out. In their haste to turn over our unit to the next leaser they threw out our alarm equipment before the alarm company could get out to reclaim it. Even though I informed them about it and they agreed. I had to pay over $ 500 to the alarm company for Village at West U’s mistake. And they were not at all apologetic about it.

So far I’ve had a good experience here. I love that there’s a security guard at the gate and the maintenance guys are quick to respond especially willie! I have had a problem with the noise from Kroger accepting deliveries in the evening hours