Walgreens

I am truly speechless! How can a pharmacy lose a prescription!!! I dropped off my antibiotics prescription today at around 2:30pm and was told to come back after 4pm. I asked the lady if they still have my insurance info and she said yes. So I went home. Came back at around 6:20pm to pick up my prescription and was told there’s nothing ready for me. They searched the computer and around their desk and could not find my prescription. The pharmacist asked me multiple times if I dropped it off today and I said yes (why would I forget when I dropped it off, it was only a few hours ago!) The pharmacist also asked me to describe the lady that took my prescription and I did, the pharmacist called her and she said she doesn’t remember me dropping off anything!!! So not only they lose the prescription I was also looked at as if I was lying! I suggested to look at the security video recording which will show that I did drop it off. The pharmacist refused and just calmly suggested to call my dentist tomorrow! Did not apologize, did not say any words of assuring she’ll find my prescription. So what if this was pain medication or something that I needed to take urgently tonight!!! This was an unbelievable experience, very incompetent and unprofessional staff!!! I’m still in shock how they can just not have a record of my prescription! I will not be back at this location and I suggest ya’ll go somewhere else where they don’t lose your prescription.