Willowbrook Mall

Updated.
My daughter and I were eating lunch and these two cleaning ladies were cleaning with their mops over my daughters stroller wheels and the whole time we sat there they were cleaning under her stroller and under my seat and were talking. The parking in front of the food court, needs to be spaced out, if your not careful you could hit cars trying to drive to a parking spot. Shops are really nice and clean. I have had 2 problems with the Cinnabon place with serge, I had to write to corporate because of it.

UPDATED: since they’ve remodeled the food court and what seems like hired a more efficient cleaning company– they’ve really come a long way– I used to tell people to steer clear of this mall– but since having to go to the Apple Store here I walked around the mall and thought wowza. Way to step up your game willowbrook :)

I’m going to have to go against the grain here. Willowbrook is the perfect mall! I went early on a Saturday morning and spent about 3 hours there. There were NO crowds which I absolutely love! If you are a girly girl then you will love this mall. H&M, Forever 21, & my new favorite store Versona are close by each other! The sales people are really nice. People are right, the sales team in the middle of the mall can be kind of aggressive but I simply say no thank you and keep it moving.

It is a haven for shopaholics!
Nice atmosphere, there is no crowds, good prices and assortment. Perfume shop, which in addition to perfumes and other luxury product range, there is a huge variety of professional brands and mass market.
I am friendly with this shop more than 3 years and I am glad that it is in my town.

I go the store really often. Like most of the girls in our town.
I can say that it is — the best women’s store. It has everything: cosmetics, domestic chemistry, perfumes, and a lot of nice little things.
Choice — a huge, there is always some kind of discount and of course, sales.

This mall is awful. Stores are nice, and they even have a Spencers! But the people that «shop» there are ghetto trash looking for their next target. Its getting as bad as Greenspoint or Sharpstown mall. Its definitely worth the extra time it takes to drive to Memorial City or even Katy Mills.

Wow reading all these bad reviews about Willowbrook mall and I’m wondering where are the thugs and thieves that they type about. I like this mall. It has all the girly stores that I shop at. They have Bebe which Memorial mall doesn’t have so that’s a big plus! I’ve never had a negative experience shopping there so I give it 4 stars.

This mall is definitely not a top choice. The people that shop there are just plain scary! Nothing but bad stories about cars getting broken in to, fights and theft inside the stores. An accident happened in the parking lot while I was there a while back and the customers getting to their cars had to knock on the security guard’s window (who was in the same aisle) to get his attention so that he would help. Security is horrible and really trashy barely dresses shoppers. So disappointing! I wish there was a better mall near Cypress. I hate leaving my car in their lot and am constantly looking over my shoulder because of all the shady looking people.

This mall isn’t a big mall it’s more for the locals that are here. Most say it’s ghetto however I don’t really see it like that for the main reason that I grew up at the mall and I’m probably used to it. This mall all the stores that I mainly shop at. It’s great to grab some quick shopping done. If you’re wanting to go on a shopping spree would recommend going to the outlet instead.

Been coming here for 15 years, it used to be more then what it is today, took more good food places away and stores just are not great, I don’t come here for about 3 years now

This is a direct message to Willowbrook Management.
You have not listened to your customers saying over and over that they do not feel safe.
You have not listened to your customers saying that your mall is being taken over by thugs and car thieves.
You have not listened to the police or have read the police reports filed at your mall.
You have already had 2 people murdered at your mall.
It is only a matter of time until someone gets mugged, raped or robbed and holds you partially accountable.
You know that there are issues yet do nothing.
To Shoppers: This place is bad! This is a place where dirtbags try to pickup teenagers. This is a dating scene for gangbangers and broke wanna be playboys.
This place is dangerous!

Visited today with my one year old twins, I knew they had carts for two kids so I didn’t bring our stroller… huge mistake! I pay the $ 7 for the cart and out comes one with a broken steering wheel, broken seat belt and vomit! Even though I always wipe down carts for them this one was too unsafe and nasty! So I tried to find customer service, asked a security guard and he nearly laughed saying there was no customer service for the mall! Great! Shelled out another $ 7 for a very dirty cart, but at least the seat belts weren’t broken! Don’t even get me started on the food court! A select few and equally unimpressive restaurants to chose from, tables were dirty… I simply wanted to get out of that mall as soon as possible! If you’re looking for subpar shopping and ambiance head here!

CAUTION. CUIDADO. HAUNTED MALL! every time I come to this mall I hear voices telling me to shop. I always try not to but the voices are so convincing. It only gets worse when im in the mall. The walls are always closing in and I get hypnotized by the mannequins. Alas! I find myself in the store. One look at the price tag and I am sold. My mind is always telling me no. But my body says yes because once i try the stuff on i know the destination is in my closet come rain or shine. It always happens so fast I never know how I swiped my card and my hands are full of bags with all these good stuff. Needless to say I always go back not to return the goods but to shop some more. Im addicted.
Disclaimer; the mall is not really haunted. The prices and the stores are soooo good it just might as well be. Happy shopping people.

unless you’re asking to get mugged or join a gang, I suggest not visiting this mall. I used to frequent this mall because it was convenient, great store selection, and nice food court. only recently has it been bad, to the point where I would drive the hour to visit the woodlands, the outlet on 290, or Katy mills. I wouldn’t visit this mall without a swat team with me-​it is full of thugs and hoodlums. I’ve heard countless stories of people getting mugged in and outside of the mall. and where is security? they are a joke-​either they would not even bother or they are far too old to do anything. if you must visit this mall, do not go alone!!! you will get approached by ignorants trying to ‘holla’ at you or running up on you for your belongings. I’m sad to say that this mall is trashy and unless I am in desperate need, I will not be shopping here unless security cracks down on this place.
ps. the high end shops have been and slowly will be leaving this place because of the type of people who now visit the mall.

This mall has every store I need, but it is always so crowded. I can’t fault them for that, but I get tired of people stopping in the corridor while mobs of people are walking behind them. I feel safe going to this mall at night and this is my second visit in less than a year. It also has the only Versona accessories store in the Houston Metropolitan area.

So full disclosure, I am not a huge fan of malls to begin with.
It’s really sad to see what has happened to this mall. When I moved here 20 years ago, it was a great mall and you went to it to avoid «Gunspoint». Go to present day, and you know have a bunch of sketchy housing that has gone up south of it, and they started running the buses to the area, so you can imagine what has happened. Last week my nephew was there selling an iPhone into one of those kiosks and some «Yo!» started hassling him and flashed a gun… inside the mall! Less than concerned security guards did nothing. The whole area has severely eroded in the last 10 years (folks visiting my company from out of town are warned not to leave stuff in their cars). They need to build a mall out in tomball, where the buses do not run, so that respectable folks have a place to go. This place is being called Willowhood these days by folks at work. Come back in 50 years when the cycle is complete (nice…sketchy…ghetto…out of business… abandoned…gentrification and regeneration). Too bad chess king is no more because it would fit right in at this mall.

Just got robbed here today at noon! This guy took my iPhone right outside the mall entrance by sears. There was no security there and when they came it was too late. The guy had ran away. I went into the apple store to «find my phone» through the icloud and when I told them what happened they were not surprised. They said it happens very often!!! Don’t go to this terrible place!!!

This is by far the best mall in Houston besides the galleria. The mall recently added new retailers and eateries including H&M, Nordstrom rack, bar Louie, clarks, etc… Very clean mall with lots of parking spaces. The clientele is high end compared to other malls in the Houston surrounding areas. I wish they would open a Zara and Jcrew here. Or possibly a uniqlo…

Before coming here I had been warned that this was a somewhat ghetto mall. Wow the mall itself is actually quite nice and there are a decent number of good shops it does seem to cater towards a somewhat sketchy clientele. I never felt unsafe but at the same time it was not upscale by any means. The floors were clean and the decorations decent but somewhat dated. Generally speaking I am NOT a fan of large shopping malls anyway.

I’ve been going to this mall for over 20 years. I haven’t been though in the last few years though because I’m spoiled with my local one and Market Street in The Woodlands. No way am I a snob though. I was impressed with some things and disappointed with others.
The food court was definitely a-​ok. I liked Dillard’s the best. They had a larger selection of higher quality men’s clothing than my local Dillards. I also liked the coach store and I normally gravitate towards MK. The Starbucks had the coziest feeling and was very attractive for a mall Starbucks.
I was disappointed in the Macy’s. The selection of the women designer clothes was lacking. Still need to go to the Galleria for a better spectrum of variety. The store is still chaotically laid out. Even an employee agreed with me. There are to many lower end clothing stores in the mall now but maybe that works well for the younger clientele. I prefer better made clothing period! I noticed 3 less jewelry stores but those all went bankrupt. Unfortunately they were replaced with a pretzel shop, a mobile phone place and a trendy clothing store.
Overall a-​ok but prefer The Woodlands Mall or the Galleria.