Window World

Nice sales person! Exceptional service thus far! We are really excited about our windows! Awesome financing options!

I have ww come out to quote our home for replacement windows. The next day I had an automated email asking about my experience the following is what I wrote:
Quote we received from Julio was the absolute best price we have so far the color available was fine for us the time frame was acceptable and the appearance of the window was acceptable. Unfortunately, let me tell you what we don’t have:
1. We don’t have a SHGC
2. We don’t have a window model Alside has many windows to their portfolio so we wanted to know the model.
3. We don’t know how much ins you carry on your installers.
4. We don’t know the % of argon in the windows
5. We don’t know if the windows have a desiccant
6. We don’t know what the VT is
7. We don’t know the glass manufacture
8. We don’t know if the windows have a soft or hard coating
9. We don’t know if the window is AAMA certified
10. We don’t know if the window is NFRC certified
11. We don’t know how many coatings are on the window I know 3 of metal but could not confirm if it was silver
12. We are NOT confident of the U-​Factor we were given since Julio was a poor salesmen
13. We don’t know what type of seal is use around the window when installing
14. We were told that WW has been in business since 1994 but were not told that in Houston only since 04 (*according the BBB)
15. We don’t have a copy of the warranty
16. We don’t have literature on the window
17. We don’t have references
This knowledge should be the basis any window salesperson. Julio was a poor sales person who responded to every window question with «send me an email and I will get you the answer». Julio knows less about the window than he knows about the window? I respected your time being a educated consumer and asked as many questions as I can to make sure we could have a good relation but you send someone to my home who complains more about his hurt back than has knowledge about the product ww is selling.

Needless to say regardless of the money involved if this is how your represented your company and product then WW is a company we would like not to do business with. I will be sending this letter to Alside as well so that they know how you are representing their product, I don’t think they will care being one of the biggest window makers in the business but that just means to me a builder grade product.
Thank you
LM
I can’t speak of the installation or any other aspect. I sent this letter yesterday morning and have not been contacted from ww for an explanation on why they wasted my time.

Do not order Windows from this company unless you want to deal with
nothing but a company that does not back up what they sale. Had windows installed and the crew left glass, trash, and would not even clean the Windows they just installed. I called with in 30 min and ask to talk to the manager and have called 5 times in the last two weeks and no calls have been returned. I did have luck making a appointment for them to come out and fix a window that was not installed correct and you guessed it no one showed up. This was made a week ago. Called 3 times today to find out when they were arriving and again no one calls you back.

I and my family have been using Window world for years, in Houston and in Baton Rouge. These guys are efficient, quick and courteous. It’ll be very tough to beat their prices on the their specialty, double hung windows. For other specialty windows, transoms, etc, you might be able to get better pricing elsewhere. The beauty of dealing with them is they tell you that upfront.
My installation on the 2^nd house in Houston is scheduled for Monday!

Very happy with the windows. House is so much more quiet and they look great as opposed to the old 1978 aluminum. Crew was fast and courteous. Entire house — 15 windows, including a bay, plus 2 sliding doors were complete in just over 4 hours.
One star lost for lack of communication before install — and late arrival time. But the fast work did make up for it.

Had all our Windows replaced by Window World. Still on the fence of the quality. Not on the fence of the customer service though.
Day of installation the crew arrived on time and proceeded scoring the old windows. My wife asked them why they where going to break the glass? Answer, because it’s the easiest way. :-(We had told the salesman to save the old windows. Sorry Habitat for Humanity.
Glass shards everywhere, cleanup was ridiculous. Salesman said he was going to send out a supervisor to inspect the shoddy work, the mess, and the dirty windows. Nothing.
There is still glue and debris on the glass that this old man can’t get to. Plus calking compound on exterior woodwork.
Word of warning, don’t pay them till you have an opportunity to do a complete inspection because they are done with you at that point.
I left the salesman a message that I would be going to social media with this and again, nothing.
I also left a similar message on their Facebook page but guess what? It disappeared almost instantly.
Maybe this will get them to pay sone attention, but I doubt it.
Just do your homework. There is a reason why they are some of the least expensive windows out there.

Avoid at all cost… very unprofessional. Didn’t show up for scheduled install and couldn’t get ahold of anyone to determine when the crew would show up.

They scheduled me for a Saturday install. They were supposed to call by 9am to give me an ETA. The service manager called at 7:45am stating that I’d get a call from the installer by 9, and if I had any questions, call him directly. The installer didn’t call by 9. At 11am I called the service manager to get an eta. He called me back and stated between 3−4pm. No problem. Keep in mind, they ask you to remove all window treatments before they come. Well, 4:15 arrived and they didn’t show up yet. I called the manager again and left him a vm asking for a new Eta. He didn’t call back. 5:15pm, I tried again, no answer, I left a VM. Same scenario at 5:45, 6:15, and 6:30pm. At 6:30, I called the sales guy that «sold» me on how awesome this company was. He basically said, «wtf do you expect me to do for you on a Saturday?» I asked him if this type of service was common with his company, he had no answer. Useless, he’s worked for them for 10 years and couldn’t even get a service guy on the phone to take care of a customer who just wanted to know whether his windows would be installed or not. After that phone call I gave up and re-​installed the window coverings, which, is a royal pain in the a$$. Wasted day. I’ll post an update if/​when they actually get the windows installed one day.

I had Window World replace my patio door. It came with no outside lock. The installer who was 2 hours late told me he would be back the morning to put in a new handle and lock. Never showed;had to call the office. I kept getting the run around or no call backs. They finally told me it was on back order. I COULD NOT LOCK my door. I called all day to get some help. Finally talked to Brian Young the sales manager. He told me that it had to be shipped from the factory. This would take several days. How can any company install an OUTSIDE door with no lock??? DO NOT USE THIS COMPANY. This company’s service is terrible. I am contacting the corporate office with my complaint. Make sure you get the names of the people you speak to on the phone. I talked to 7 people, including the salesman before I could get a straight answer. Will not recommend this company to anyone.

Just replaced all the windows in my 20 year old home. Amazing, the house is noticeably quieter, can’t hear traffic, the air conditioner. I don’t want to put the blinds back in. Installation was quick and pretty much painless. Crew was great! Wish I would have done this a long time ago.

Very happy with their windows. Great product and installation.

These windows are the least expensive I could find in Houston. However, be forewarned, the price is misleading. The $ 189 installed is not really accurate, as there is a $ 45 charge for energy level of glass which is mandated by the state, and not optional, and a $ 40 charge to remove the old windows. Even with these extra charges, the price was the lowest I could find. The main complaint is the condition of the room after the work was done. There was a film of dust over every exposed surface in the room. If I had known this, I would have covered the bed and furniture. I love my new windows, but be advised the price is misleading and to cover all surfaces to avoid a huge cleaning job.