Ygnition Internet

I enjoy my apartment complex except for Ygnition internet service. I agree with the others no stars deserved at all. We have difficulty using the internet and streaming video is hard. They take at least one whole apartment complex, who knows how many users that is considering all the wireless devices people have these days, and stick them on a single server. Thus, it becomes a battle of the bandwidth and if anyone is misbehaving corporately the whole suffers. I’ve considered moving because of them if that gives you any idea how bad it is. Our complex has pigeon holed us into using their internet and because of their exclusive contract we are stuck for at least two more years with no option to switch other than 4G which is becoming more tempting. If you read this then please know I moved from a town of 50k people to a town of over 750k people in Fort Worth thinking the technology infrastructure should smoke what I had. I can’t do half of what I used to be able to do in rural E. Tennessee.

I moved into an apartment complex this summer only to discover upon move in that they had an exclusivity contract with Ygnition Internet. I’d never heard of Ygnition, so before signing up I did my research online and discovered this to be the worst rated cable/​internet company I have ever stumbled across. Without exaggerating, I was unable to find any positive reviews for this company. The fact that Unilocal requires reviewers to give at least one star is extremely (and overly) generous for this company. Hoping that all my instincts and research was wrong, I signed up for their overpriced, low quality cable/​internet only to be disappointed within the first month. I was paying twice what I paid before, and receiving half the channels, no HD, no premium movie channels, and no DVR. Honestly all those options were just too pricey and not worth it. The internet was beyond slow despite signing up for the high speed version deemed for «serious internet users».
Trying to find a way around this exclusivity contracts, I discovered that the FCC banned exclusivity contracts back in 2007 and upheld their ruling in 2009. Bottom line is that Ygnition makes its profit off these exclusivity contracts with apartment complexes at the expense of its customers/​residents. Once my lease is up I do not plan on renewing despite no other major problems with my apartment complex other than their illegal activity with Ygnition Cable.
If you are looking to live in an apartment complex with a similar exclusivity contracts, I suggest you look elsewhere. I made the mistake of giving this company the benefit of the doubt and I have spoken with other residents who have actually broken their lease to get away from this company.
I have filed a complaint with the Attorney General and the FCC and I encourage all other Ygnition customers that are locked into this company due to their apartment complexes to do the same.

This rating is for Ygnition Cable and Internet services.
NO STARS DESERVED AT ALL. In my opinion, the worst products and customer service I have ever received. Thank goodness I moved because I would not be able to stand another moment with this cable/​internet provider. The apartment I used to live at only support Ygnition and Dish, I did not have an apartment that facilitated the use of Dish, so I was stuck with Ygnition. During my time there, Ygnition was a major reason for me not wanting to live at that complex anymore.
During the last two months of service, I kept getting error messages on my cable and most of my shows were not watchable or DVR-​able.
Their customer service representative told me incorrect information about when I should cancel my account in relation to my move out date which resulted in my pre-​paying for almost 15 days extra. Now I am fighting with them for a credit for services I pre-​paid for.
HORRIBLE. Good riddance.

Ygnition internet service is extremely slow and unreliable. We have had the service for a few months and find doing simple things like surfing the web to be a painful experience, and just forget about things like watching streaming media. Because the service is so slow, we are limited in what we can do with our computers, which is the opposite of what any good internet service provider should be. We should have gone with Comcast, don’t make the same mistake as us.