If you prefer to do business with people who are: –not knowledgeable –argumentative –rude –seemingly resentful of having to «deal» with customers then this is the place for you! Source: I once did a lot of business here, not much in the past 5 years. Something had definitely changed for the worse.
Carol S.
Rating des Ortes: 1 Canaan, NY
Looking for professional customer service? That secure feeling that you’re in good hands? Know that you’ll get a call back when you need it? You might want to look elsewhere…
Ralph A.
Rating des Ortes: 5 Delmar, NY
Bought a Napoleon gas insert and had my contractor install. Everything was done on time and under budget. People at Amanda’s were outstanding. I have no Connection with Amanda’s other than th his purchase.
Jessica W.
Rating des Ortes: 1 Valatie, NY
Products sold not up to par. Long wait on getting said products serviced. Outrages pricing for a service call and return service calls. Returning phone calls are not their thing. Staff opinionated and rude. Very uncaring once they have conducted a purchase. Under toned motto of you bought its yours bye bye.
Stanley J.
Rating des Ortes: 1 Castleton-on-Hudson, NY
Do not ever even think about buying anything from this vendor. The vendor and its employees are disreputable, unscrupulous and simply thieves. I bought a gas fireplace insert from these thieves and waited 5 months to get in installed. The insert worked for 2 years and is now inoperable and cannot be fixed. Stay away from these con artists.
Hudson V.
Rating des Ortes: 2 Hudson, NY
Amanda’s Fireplace’s own building burned and had to be rebuilt from scratch. Gives me pause about using them.
Steve A.
Rating des Ortes: 5 Oneonta, NY
Needed to get a new barbecue grill and researched Napoleon. I live in Cooperstown New York but the closest dealer that had some inventory to look at was Amanda’s fireplace in Hudson New York. I took the drive to Hudson and found a great facility and many grills on display. They were knowledgeable and informative. I asked for pricing and brochures on the models I was most interested in. I left without purchasing so I could go home and do some research and see how the pricing looked. In the end the pricing was very competitive I placed an order and had my new grill shipped to me within a week. We were more than pleased the way our transaction went.
Lyn W.
Rating des Ortes: 1 Hillsdale, NY
worst service department ever ordered stove set up appointment guys came to my house with wrong stove had to wait even longer than prepared to very unprofessional i wish i had read these reviews before i even began to deal with these rude UN knowledgeable people. called after six months of install smoke would not go up the chimminey so they said yup will send someone out two weeks later guy comes am says you have to pay us first. WTF fix the screw up. Hate would not recommend to any one. :((((((bad business practices.:((((((
Katie V.
Rating des Ortes: 1 Valatie, NY
My husband stopped in here to check out what they had for sale. We are looking to buy a stove or an insert but aren’t sure what is out there. They wouldn’t show us anything unless we gave them an idea of their price range. They didn’t seem to understand that price wasn’t really a concern for us. Incredibly rude.
Jim H.
Rating des Ortes: 1 Manhattan, NY
The service is terrible here and we have had nothing but headaches since buying the gas conversion fireplace; a probem almost frm the start & lousy service and expensive!