Durand Chevrolet

I had not purchased a new car in many many years, so needless to say, I was new again to the process. The salesman, Mark, was great. He was not pushy, showed me exactly what I wanted to see and only what I wanted. Explained the process, made it easy and he was patient. I stalled a bit here and there before I pulled the trigger and he was a nice as can be about it. Very happy with the car so far, and we will have to see what happens when I go in for any service, but I’ve heard good things and I have no doubts it will be just fine.

Went in for vibrations from the car and brake noise. They stated brakes were OK yet still hearing the noise. Was told that the vibrations were from a bent rims. Was told that I would require 2 new rims and 2 new tires. I specifically ask why I would need the tires. Gave me an answer that did make sense to me. Decided to get 2^nd opinion and glad I did. Yes, 2x rims were bent causing the vibrations but the tires were in «great» shape and had excellent thread. Purchase 4 new rims (design I liked) but kept the same tires for much less cost that the dealer quoted. No more vibration and the car runs great.
Durand was going to charge me for 2x new tires I didn’t need. Spending money where is not necessary may be good for the dealerships bottom line but not good for customer service.

Visit 1: Brought my car in for a warranty repair and all seemed well until I discovered an oil leak within few days of getting my car back. Mind you this car was very well taken care of (bone dry) and even the service manager himself commented on the great condition of the car. They had the car for a week. Never offered a loaner and I didn’t realize that one was available to me as it was under warranty repair (lesson learned).
Visit 2: Stopped by few days later and told them about the oil leak, but didn’t believe me as the pan was dry (told them that I wiped it down over the weekend) and to come back if/​when it’s wet as may be «residual» oil from the original repair.
Visit 3: Vehicle left for an oil pan gasket repair as now the pan is wet again (shocker). I questioned that it may be the crankshaft seal as it seems to be leaking from the front of the motor and running down the pan, and also why the gasket wasn’t replaced in the first place, as the original repair involved removing the oil pan. Couldn’t get a straight answer. Had the car for several days (this time a loaner vehicle was provided), and assured me that it was the oil pan gasket, that they even checked the pan for warpage and went as far as running dye through the motor and found zero leaks.
Visit 4: And back again as it still leaks and also noticed that it appeared someone tried stealing my rear diffuser (washed the car before I brought it in the last time and am 100% that the scratch marks from what appears to be a large screwdriver being used as a pry bar were NOT there). Oil leak turned out to be the crankshaft seal (shocker) and no solution on the diffuser as they are not responsible for vehicle left on their property. Had the car for several days.
Visit 5: Stopped by as it still leaks under heavy acceleration and am told that it’s once again «residual». Left and called GM who asked me to bring it back for last time.
Visit 6: Fixed the dip stick which was cracked (coincidentally the dip stick had to be removed for visits 1 and 3). Had the car for several days.
Back in love with my car but NEVER going back here!
I’m a degreed mechanical engineer and a gear head and can only imagine what kind of bs a person who isn’t mechanically inclined would have gone through or paid for this nonsense.
(I paid $ 0.00 unless you count the time in which case it was $$$ LOT $$$)

I hadn’t purchased a new car in over 13 years, and dreaded the experience.
These guys made it utterly painless. I was in and out on a Saturday with my new car in 2 hours flat. Everyone from sales to finance were professional and courteous. I wish they would have come down on their price, but that seems to be indicative of the used car market these days.
I came back 3 days later and in 25 minutes had my inspection, registration and insurance change all taken care of.

I’m happy with the service experience, but I wish the service department was open on the weekend!

Cannot rave about this dealership enough. Have purchased two cars there, and both transactions have went unbelievably smooth. The General Manager is «hands on» almost every car sold. They treat you like old friends and go out of there way to get you the best deal… without sacrificing what you want. They had an employee drive all the way to Connecticut to retrieve one of the cars I purchased. That is customer service! BIG THANKS to all the guys at Durand. :)

Walked in looking to purchase a 2007 Pontiac G6 GT I saw online for $ 13,900. Car was clean, test drive was good, and salesperson was really nice (Ken).
Negotiations were smooth, although the sales manager was a little rude in that he said some loud stuff that I could hear. To which I responded, «you know I can hear you?»
Car had a problem with the taillights, but they serviced it for free and the service was excellent.