Robinsons Hardware & Rental Center

Easily the best service department and hardware store in the area. I’ve done business with them both personally and professionally (warranty work for a local golf course). Very prompt, polite, excellent communication, not to mention knowledgeable. Steve, Dirk, Sandy, and so many more make this store the best!

Terrible service department. They have had my snowblower there since the end of October and still cannot give me a date when it will be fixed. I’ll never do business with you again.

Everytime I come in here, the workers have no clue where anything is and twice, I’ve been pawned off to a worker by the owner. How do you run a business like this?

One of my backpack chemical sprayers tank broke so instead of going to the big chain stores I called Robinson’s and guess what? They have it and that saves me a long trip and some time. Thank you very much.

Great place to shop!

I was just here to get a partially empty propane tank refilled. In the end, I got charged $ 19 (the price to fully refill an empty tank). Normally that would be ok, but in this case I not only called ahead to confirm that they did partial refills, but clarified my needs to the clerk up front after she tried to charge me the standard $ 19.
I was greeted by someone who got radioed in back where the propane fills happen. After I told him it was half full, he took my tank and filled it. When I asked how many pounds he put in so I could pay, he just said «oh, uh, I didn’t reset the meter». Great help. I could have gone to any number of hardware stores around who will also make you pay full price for half of what you want. What is troublesome is that I specifically asked over the phone, went out of my way to come here, and clearly asked at the registers but was still charged full price!
The manager’s excuses, «90% of people just fill up when it is empty, not partially empty» and «we used to do it like that, but the new rental manager stopped which I don’t agree with». Rather than continuing to argue or get anywhere with him, I decided to leave and let other people know what a terrible experience I had. Their website talks about the propane tank swap scam, well I’m warning you about their propane fill scam.
This isn’t about the ten bucks, it’s a matter of principle.

Great store with a super friendly and helpful staff. If they don’t have what they’re looking for, they’ll find a place that does.
They also give out free donuts and coffee on Saturday mornings!