Verizon Authorized Retailer – Wireless Zone

I went in to ask the employee to look at my phone and figure out why it was not charging correctly. He tried to fix it, but was honest about the fact that it was old and wasn’t repairable. With only 7% battery left until my phone completely crashed, Alex, the store manager, told me all of my options. He didn’t try to sell me anything I didn’t want but also gave me a great option for a new phone what is what I really needed overall. Not only did he upgrade my iPhone, but he reduced my monthly bill, gave me a free cover, gave me 30% off a screen protector and installed the protected perfectly for free. All of this was also done when I walked into the store 10 minutes before closing. He could have sent me on my way without fixing the problem, or have been rude and rushed, but he was so patient, so nice, and got me everything I needed. He told me to come back any time if I needed anything, even to exchange the free cover (great quality) if I didn’t like the color or fit. Nicest guy I’ve ever met in retail, ever! If you go there, look for Alex!!!

I stopped in because I had a question about my account. I explained my question, gave some background and asked if it was something this store could help me with since it is a Zone store. Whoa! I hit a nerve and from then on the guy (only one working in there) was RUDE! He went off about how the Verizon logo was everywhere so obviously it was a real Verizon store and then continued on to lecture me about what a terrible idea it was to have purchased my new phone from Apple and not Verizon. I left. My issue was quickly and pleasantly resolved over the phone. I will never return to that store!