Days Inn Humble/Houston Intercontinental Airport

Where to start — late airport shuttle, no baggage cart (we had alot of luggage), no elevator (all that luggage needed to get to the furthest room from the lobby), no nearby dining (christmas eve everything was closed), room was disgusting and smelled, the next morning after being told to be at the lobby at 5:45AM for a return shuttle to airport (shuttle did not arrive until 6:20AM, and did not depart for another 15 mins).
Oh — almost forgot, when we asked for a room closer and on the first floor we were told there were none. The next morning there we walked by a unused first floor room. I asked the morning desk clerk and he started that they held that room for a reservation. I guess my reservation was not first floor worthy… I hate when
someone blatently lies to me!!!
Days Inn, Never again!!!

I have experienced much better from this chain of hotels. Room was clean. That’s my single positive comment.
This hotel doesn’t have a clue about basic travel customer service in all categories. List is too long to articulate. But, here are a few: 1) shuttle service to the airport is a joke (they contract it); 2) try towels in the bathroom; 3) no body expects a good breakfast at a travel hotel, but you shouldn’t even try… I could go on, but it would be cruel.
Do not stay here.

Let’s see, where do I begin…
Upon arriving at the hotel I had to wait 5 minutes while the Mexican guy at the front desk finished his Dominos sandwich before helping me. He then attempted to charge me for 7 nights after telling I was only staying 4. After checking in, I went in to my room where the air conditioning was set to 52 F. After the humidity from outside, everything instantly became soaked. To begin, the TV was missing buttons on the side and the remote was nowhere to be found. I eventually stole a remote from another room where a friend was staying so since he also did not have buttons on his TV, however his remote was missing the power button. The next day I went to take a shower however there were no towels. I went outside and found a maid who had her kid with her that was maybe 2 years old if even and was sweeping the pool. I watched her smack him in the back of the head when he got the broom stuck in the fence. I asked her if she had any towels which she said no. I then went to the front desk and this very belligerent Indian guy looked up from me while drinking his coffee and acted though I was interrupting his daughters birthday party. I asked him for towels and he said that he didn’t have any but would look. I waited for 20 minutes until he came back in the office laughing, yes laughing about how they had NO towels in the entire hotel and that I would need to wait an hour or so until they can wash more. I finally stole a towel from the friends room. After I got out of the shower, I had walked around inside for about 5 minutes before I put my shoes on and that’s when I noticed my feet were black on the bottoms. The outside of the hotel was absolutely horrid. The hot tub was a lime green color and looked like it would give me super powers if I got in. The pool itself wasn’t terrible except for the weave that was found at the bottom by the drain. You know, «nothing out of the ordinary». The walls had holes in them and the Styrofoam was falling out. I would not make my worst enemies stay in this hotel. The customer service was non-​existent and the staff made you feel like you were a burden to ask them for anything. DO NOT STAY HERE!

Just a guess but I would say, after staying here, that the 5 star reviews are posted by people who work for the property. I have lived in Vegas for over 30 years and have never experience worse customer service since being here or during my 20 years of military travels. From the front desk clerk to the manager taking care of the guest «customer service» seemed like a foreign concept. The housekeepers were the only shining light.
Our flight was arriving at 5am on Friday and we had paid for an extra day just so we could get into the room after we landed. 1^st day was fine. Room was fairly clean except for the used bar of soap in the shower. We did not request a handicap room but that is what they gave us (it was fine) with 2 twin beds instead of queen beds.
My family and I had a great day planned for Saturday. We went to bed around 9pm on Friday night and there was a party staring in the room right next to ours. It was graduation weekend so we just let the kids enjoy themselves for while. Starting around midnight things got out of control. Then noise level of the music, the shouting and the banging around in the room were crazy. There were at least 25 people in/​out of the room. At around 12:45 I called the front desk and asked the manager on duty to please take care of the situation as we needed to be up fairly early. He said he would take care of it. A few minutes later we heard the phone ring and then everything got quiet… for about 5 minutes and then right back to the circus. I called again at 2:30am and got the same response. I told him I was going to call the police if he did not handle the situation (lots of underage drinking) and he again said he would take care it. No change. We were unable to fall asleep until almost sunrise.
Our plans were kind of ruined since we had no sleep so I went down to the office and asked if the manager was there. I was told he was not but that he would call me either that day or in the morning. Saturday — no call, Sunday morning — no call. I went back to the desk at 10am and asked if he could please call us or if I could have his contact information (this was declined).
The manager called back at about 10:30am. I explained the entire situation and asked if, since our plans had to be moved back, we could stay in the room for a few more hours and check out at 5pm. His answer was «You can stay until 2:30pm». I tried to explain to him the problems we had but he could not have cared less. He went on to give excuse after excuse, even saying «If people bring more people into the room after they check in how are we to know?» How are you to know? There are only 50 rooms in the entire building and there is a huge party going on in direct view of the office. He said managers don’t go to a room when there is complaint due to safety reasons… what!
I told him we were trying to be fair and instead of asking for a refund we just wanted a few more hours. He said «I can’t help you. My housekeepers go home and we are sold out». Interesting because as we were leaving I asked the front desk to let me know how much it would be for another night and she quoted me a price. So much for being sold out.
There are customer service businesses that truly believe in what they do and there are those that only care about the bottom line to the point that they forget what industry they are in.
Do yourself and your family a favor and stay far away from this location. They should be ashamed of how they treat their guests.
Side note — on Sunday we returned to the room after breakfast to find our door taped completely shut and covered in wet paint. We had to cut a slit in the lock to insert our key. We spent the next few hours waiting as the smell of paint permeated everything. When we finally left we walked out to find that they had taped a sheet to our rental car due to the overspray of paint. No signs, no warnings, just painting.

I really really hate writing less than positive reviews but the negatives are almost all an easy fix… The staff are lovely people and really want to help in any way they can. However some things need to be changed. The first they can’t so This is just for information. There is no elevator so if you don’t want to lug around heavy suitcases be sure to book on the first floor. Also the airport shuttle service they use goes to other hotels and parking garages so remember to book a pickup an extra 30 min then you would need. I didn’t partake in the breakfast offering (i am not a breakfast person) but everything looked good. The main issue was with the room itself. The furnishing were all well maintained and look on the newer side but cleanliness was a huge problem. I found a former guest shoe under the bed, there were hairs that were not mine on the bathroom floor, there were pubic hairs that were not mine on the toilet and there was a stain on the sheets. Finally the Tv was horrible. Changing the channels, adjusting volume and turning power on and off had to be standing up to the bottom left of the Tv… Again all of these negatives can be fixed! So hotel management please do let the cleaning staff to be more thorough! Your staff is so friendly and you have a good location. I know that this one room is not fair to judge on the entire building but you never know who will be staying with you!

This hotel is located away from the other chain hotels, but it is only a ½ mile walk to a busy street filled with fast food and sit down restaurants. Much newer than any I have stayed in before, being about 5 years old, it was a good value night for both times we stayed in it. Flying into and out of Houston, we stayed one night each way.
The first time we had a really nice room with an ok supportive mattress, tho the pillow top just made the already soft mattress that much softer. The room was clean and well maintained, on the 2^nd floor with a view of the parking lot and across the street. We had the 2 double beds room and everything worked. Spacious and with enuff room to put away clothes for those staying longer. Interestingly, there were no supplies for cooking. No plate ware, silverware, or pots and pans. How many long time guests will fly in and bring that stuff with them? Nevertheless, there was a stove top, microwave and small fridge, with a sink and counter top. The bathroom was large and the counter top had enuff room for both of our toiletries.
The second time we stayed, we were on the 2^nd floor again with a corner room which had a window out to the wall of the corner. The TV remote was missing, and the one they gave us to replace it had the battery compartment broken out. The bathroom fan/​light combo only had the light working. The walls and furniture looked abused, and one of the bedspreads had a spill of body fluid. One of the outlets had a prong stuck in it from someone’s plug. I reported all this to the front desk, and they said they would report it to the manager.
The breakfast has good choices, tho the yogurt flavor is only one and there were only 10 available both times we ate there with no replacing when they ran out. The waffles are good, self made, and there is plenty of bread and cereal. Not enuff seating for the number of guests staying there but come early and you are ok.
All in all, best situation was our first night, but while our second experience wasn’t as good, the place is ok for over nite stays on long trips. The airport shuttle is free, but you must have a cell phone to call the hotel to ask for a pickup.

Never have I ever been so impressed by a hotel! I have to admit I wasn’t expecting much from a Days Inn but this hotel was better than some Hiltons I’ve stayed at.
The Good:
Way better than expected.
Plush Beds
CLEAN
Ample Space (A desk, couch, coffee table and the night stands were designed to easily stow a laptop)
Microwave and mini fridge, both clean
The only «meh» thing I can say is that there isnt much seating in the breakfast area but that wasnt that big of a deal for me.
I’d highly recommend it!

Wow I have stayed at a ton of days inn motels all over America and I always will. But this one is the best I have ever seen. It’s brand new. Spacious! Great mood lighting! Super super clean. Right off the highway along a stretch of industrial type businesses but it’s perfect. I love finding gems! This is certainly a gem.
1. Huge comfy bed. Even has 5 accent pillows!
2. No bugs.
3. Mood lighting is a plus. Soft lamps. I am a photographer– love good light.
4. Cheap.
5. Always free wifi internet.
6. Couch and coffee table. Rare.
7. Large bathroom.
8. Feels like mini suite.
9. Fridge.
10. Free breakfast.
11. Microwave
12. Nice work desk and comfy chair with arm rests.
13. Nice parking lot lighting. Safe feeling.
14. Calm soothing colors of paint on the walls.
15. Water saving toilet. :)
16. Granite countertops on vanity.
17. Towels won’t cut you.
18. Easy quick check-in…even if I did have to do it through a small security window where I couldn’t really hear the nice Indian guy behind the glass.
19. Warm blankets.
20. Beautiful artwork on walls.
Need I say more? Stay here if ever in the George Bush int’l airport area looking for a place for a night or two.

We recently stayed at this hotel while in town for a softball tournament. The rooms were very clean and the beds were very comfortable. The hotel far exceeded my expectations since it was so reasonably priced.

Wouldn’t recommend this place at all. Reserved a 2 queen standard room, which really means no queens just 2 standard beds (full size). We got two small pillows and requested more and was told by the front desk they don’t stock any extras. The first day we returned to the hotel at 5pm and they just started cleaning it, we left the room around 10am. With about only 50 rooms they really aren’t prepared or staffed for the needs of the customers. Our in room AC unit is under the in room table. We have to move the table to block the door to get cold air flow. Seriously considering checking out after one night of our 4 night stay to check in across the street. The rooms are cheap but if you don’t care about service and just need the most basic bed you can get, this is the place. Don’t expect much and you won’t be disappointed.