Discount Tire Store – Humble, TX

Came in around 7:45 they opened at 8am. Although the people lined up at the door when it got close to the opening time the technicians had been watching from the inside and took the cars in the order that they came in. I was greeted and informed of what was recommended and they started working on my truck. By 8:30 I was back on the road! Customer service was good,
Service was good, however 2 tires $ 500

I came to the discount tire on Sam Houston pkwy E. Soon as I step in the front door I was greeted and got taken care of by Josh. Very nice, professional, and honest about my tires. The fellas here was very fast to help me out. Probably the best Discount Tire I been to.

I was in there this week and had a beyond perfect experience! Greg was the gentleman that got me checked in and explained everything regarding my tires. Greg was so friendly and professional! I watched the gentlemen working on the vehicles closely and all of them were working incredibly hard! I didn’t see one slacker and I could tell they were communicating while working together on each vehicle! I did see a manager and supervisors working with the guys and I was so impressed with everything I saw in the 40 minutes I was there! I will go back to this location for sure!

Always great customer service! Aaron helped me with my tire free of charge and free tire rotation! It’s so refreshing to go somewhere and be treated like a person instead of a number! No wonder they’re so busy but definitely worth the wait!

This is for the atascocita store location.
Go in for standard rotation and balance and get the «it’s going to be a 2 hour wait» .well what about if I make an appointment? «Sure we will get you right in in time». So I make an appointment for a couple hours later.
Fast forward, cut my afternoon short to run back across town for my «get you right in appointment». What do I get «it’s going to be a 1 hour 45 minute wait». So why did I make an appointment «so you don’t have to wait 2 hours and 45 minutes».
Total bs I bet if I was buying $ 1600 worth of new tires again I could get right in

Worse service ever they broke one of my rim center caps then blamed it on another discount tire store, then they didn’t even replace it if I could I would give them 0 stars smh.

Normally really quick but I’m only here for a flat today. Well over an hour and not a thing done yet. Guys are always nice and friendly but today’s service isn’t the norm. Not sure if it’s because I’m not buys tires or its just an off day.

Very friendly and they didn’t try to force me to buy new tires. I just told them what my husband told me to say and they went with it. The wait time was not bad at all considering the amount of cars that was there.

I Had A Flat Tire On A Brand New Tire. Had My Spare On & My Flat In My Trunk. I Told Them The Problem & They Fixed My Flat & Put It Back On My Car In About 10 – 15 Minutes! Friendly People! They Fix Flats For Free Too! Great Job Guys!

Took my truck in to Rotate & Balance my tires. Waited in line for 45 min. Only to tell me that they couldn’t do it because the Tire size weren’t meant from my truck. They were 22″ wheels that came from the GMC dealer. I don’t but these. The truck rolled of the GMC factory w these wheels. and they are telling me no. Bout the truck w 3 miles on it. Run my VIN # and comes up w the wheels that are on there. Just because I’m not spending crazy money. they said they couldn’t do it.
Went the other tire chain across the street and knocked it out in 20 min. NTB will be getting my money for now on.

Jason was great. I had a flat, he ordered the tire and got it installed. I even called in 30 minutes before heading there so that they would put me in the queue. Wonderful service.

Excellent customer service from everyone I was in contact with. They were very helpful and friendly and also gave me a nice price on 2 tires. I would totally recommend this location to anyone.

I can’t begin to explain how great of customer service I have received. The manager Brad was more concerned with the safety of my family than making a big sale. It may look busy and crazy but the guys there will take great care of you. I would highly recommend getting your tires checked or replaced by this location. All the guys are very knowledgeable and could explain what a heat ring was and why it happened and what could happen if it wasn’t changed.

Awesome place. Thursday night I got a flat tire. Friday I had it towed to discount tire at 5pm. They close at 6, but as long as they get you in the system before 6 they will finish your tires for you. I had 8 – 10 ppl in front of me in line when I got in the system at 5:30. The 2^nd manager, Curtis, had estimated a timeframe of 1 hr 45 min wait maximum. They worked at a diligent speed and had my car’s two back tires replaced in 1 hr. They forgot to give me back my tire that had 60% life on it so the next morning my husband called and they told us to stop by. It turned out my tire, although requested by me to be kept, accidentally was thrown out. (That happens a lot at tire establishments!) They didn’t have (as we requested a different used) tire to fit our car so the manager, Brad looked at us and said to his associate, «We took one of their tires, so they can have one of our new ones.»
They have great customer service, they teach you about tires, explain to you why it can’t be repaired if that’s the case, are experts at what they do, diligent, upbeat, and despite having 20+ customers have you out of there in no time.

Great service. Was in a hurry when I dropped my car off. Saw the tire air pressure light on so I decided to drop it off before I went to lunch. Gave the guy my name and number. Told him to fix whatever needs to be fixed and call me when he’s done. He did just that.
I ended up having two flats, one repairable and one I had to replace. They took care of me!

Very friendly & respectful staff. This particular location is always super packed. The wait time is normally long. There is a mall across the highway so if you are up to a personal game of Frogger, then knock yourself out. There is also a Joes Crab Shack, Saltgrass, Chilis & Ashley’s furniture store to help you pass the wait time here. If you play your cards right, you may be able to find a comfy seat to fall asleep in while at the furniture store. At least they give you the long wait time before you sit to alleviate the blow some.

I can think of a lot of things I’d rather do than buy new tires. When I have to buy them, I get them at Discount Tire Co and typically at this particular location. They are ALWAYS busy when I go. I don’t know if it’s just my luck or if they are just always busy. The wait is always a minimum of 45 minutes but they usually are pretty close to what they tell you it will be. The last couple of times I just go in the afternoon and walk next door to Joe’s Crab Shack and have lunch.
As for the tires, I can’t ever find them any cheaper. What they sell me has always been good quality for the money and they wear well as long as I remember to rotate them.

I have been buying tires from here for years and always have had excellent customer service.