Expo Suzuki

The worst customer service experience ever. I went into have warranty work done since I know my warranty is about to expire. I let the female know I was there for an appointment I scheduled yesterday to have my car inspected. She then started to question the authenticity of my warranty without ever asking a question. I attempted to provide her the warranty info (I didn’t have the correct form but the ph#, vin# and contract# were on the form) while she was calling out, she raised her finger to me as to quiet me, I let her now she’s calling the wrong ph# and I was giving her the correct ph#, she became annoyed and asked why I didn’t have the correct form, I told her at the beginning I misplaced it & that’s the only one I could find. I told her give me the form I’ll do your job and I asked for a manager which she said there isn’t one, she walked away. While I was on the call some greasy looking guy walked in & didn’t think I was listening but he said to the mechanic «there is something wrong with my car» the mechanic said to bring it in he said «no I’ll take it else where». The mans name is Armando and he said he’s the «owner»…really? He said he doesn’t allow craziness to go on in his store, basically he was attempting to scorn me without ever asking me about the situation. You just lost my business and hopefully you will loose more business since you do not know how to provide basic customer service. Armando if you are the owner why won’t you take your own car to the dealership you own?