Kenneth’s Complete Car Care Center

Brian and Craig in the body shop have helped out with major accidents and minor fender benders, always taking care of me and being very responsive.
One thing I find cool is their lifetime guarantee on work. They repainted my truck four or five years ago and one of the side panels were coming a little unstuck, and they redid it and even waxed the car for me when I got back. Nice.
The mechanic side of the house has done brakes and other engine work on my truck n the past with great results. I thought the pricing was very fair.
Lastly, their waiting room is very clean and has lots of snacks, drinks and cable tv for the kids (me too :-) so they don’t loose thier mind!

They installed an undersized filter on my car and the engine is in fact damaged due to their negligence. The engine drove hot, didn’t get the appropriate amount of lubricant, and is now knocking and burning oil. You can see the service manager Mike S. reached out to me by posting images to deceive you and gave himself five stars.
Please see the updated images to my originals. They provide perspective of just how small the filter installed on my 3.5L V6 was. I’ve also included screenshots from part suppliers so you can see the diameter of the correct oil filter, 3.66 inches in diameter and corresponding part number for yourselves.
The Mighty Guard II they installed is less than 3 inches in diameter. The correct alternative Mighty Guard filter from the Mopar MO-​090 is the MIGHTY M4670 not the M3600.
We drove and relocated out of state and unless I fly to Texas and spend time and money I don’t have to take these guys to court there is nothing I can do, except inform the masses.

After my initial service, I would’ve given them 5 stars but since then a couple items have bothered me.
My driver’s side window stopped functioning one morning and I took it in to Kenneth’s. Friendly staff and they dropped me off at work while they did the repairs. Later on, they called me with an estimate and told me they were able to fix it that day. They even stayed late so I could get over there from work and pay/​pick up my car. The shuttle took forever though. Roughly 2 hours from when they said he was on his way until he got there (a mile down the street.) He did pick up some other people and Kingwood traffic is quite bad, but still. I wouldn’t fault them for that, and up to this point I feel they gave me great service.
The work was good and the price was fair. Mike noted some other things I needed fixed that my previous mechanic had missed in his most recent service. Mike seems knowledgeable and is very straightforward, which I appreciated.
I took it back a week later for my inspection and to get belts replaced. When I dropped it off, I mentioned that I was concerned about my e-​brake. The mechanic agreed to look at it. However, I don’t think that concern was passed on. I got it back and the e-​brake was still making the same sound and was barely holding on to the car. I brought this to Mike’s attention and he agreed that it was in bad condition. He was even surprised it passed inspection and went to talk to his inspector. He adjusted it a little and it’s worked well since. This seems like a miscommunication on their part and all it cost me was time. However, I really don’t like asking for something twice. I stopped going to my last mechanic for that same reason: something he said was fixed I’d realize was not fixed as soon as I got back in the car.
Since that service my belts have been noisy so I took them in recently and Daniel tightened them for me for free. Again, great that they did the adjustment for free but I can’t help feel that it was something they should’ve caught or tested before handing back the keys. He said that the belts were abnormally loose, which struck me as odd.
I realize mistakes are made, but this was two in the span of two weeks. Perhaps I just got unlucky, but I’d be unlikely to return based on these experiences.

Went in for a oil leak and after they checked everything out? They found no leak ! first time in awhile that someplace is honest instead of just taking your money just because. The staff was very friendly and will be using them for all my car needs !