Randall Reed’s Planet Ford

I stopped in Thursday evening ⁴⁄₂₈ to test drive both the Ford Edge and Escape before buying a Mazda CX-​5 as I had planned on Friday. I was met in the parking lot by Fernando who was very patient and knowledgeable while I worked through the different vehicles and options available. When all was said and done, that night I purchased a 2016 Ford Escape Titanium and could not be more pleased with my decision or the service and deal that I received at Planet Ford. Thank you Fernando (and Juan in Finance) for the awesome service.

What a crock of crap the service dept is at this dealership. ive never seen such a lack of customer service and professionalism. The 3 men working at the QUICKLANE… were more into eating and watching football than making sure things were getting done… we sat over 3 hours .30 minutes of that the truck was done and the keys were on the desk.
I guess thats what i get for my «FREE» 1^st oil change… never again

I wish to goodness I had done my research before buying a car here. You’d think after spending $ 60,000 they would care at least a little about you but they don’t. Once they have your money, you don’t matter. At all. First the finance guy messed up both mine and my husbands payoffs on our trade ins. They sent his payoff to my bank and didn’t pay his at all!!! He is now being hounded by debt collection agencies for overdue payments which is completely not his fault.
Secondly, the tint job we had done peeled off within a week and we had to take it back and wait for hours and the location is NOT close by.
Then, they were only able to install one license plate holder on the back while getting the tint fixed so we had to go back yet again to get it done in the front. In the meantime, the finance dept had not returned calls about the payment mishap and it had been at least two weeks. So we go back to talk to finance and get the license plate on for a third trip. The finance person, Reggie, who did our payments is no longer there and the person who is there now knows nothing about how to resolve the issue. THEN after waiting 1.5 hrs for a freaking license ate to be installed, they drive it back to the front without it being installed due to a ‘miscommunication’.
I’ve now had my car almost two months and still have no license plate in the front and they have still not corrected the payments. My husband is on his way up there now to get a resolution and I pity anyone who is working there today.

Came in to fix a tire (manufacturer’s warranty) because the sidewall had a vertical crack. They service adviser claimed that neither they nor Quicklane are authorized sellers of tires and thus will not help me with my almost brand new Ford Focus (7.5k miles on it bought 3 months ago).
Apparently they sell tires and cars with tires but are not «authorized» too…

Randall Reed has his employees writing positive reviews to cover up all the REAL BAD reviews of actual unaware customers that were scammed, cheated and lied to. Ford Motor should really put a stop to Planet Ford damaging Ford’s reputation and SHUT DOWN this horrible place by pulling Randall Reed’s license to sell. Reed and Kramer (manager/​part owner) tell their employees to use every dirty trick in the book to make a sale. They tack on expenses that they just make up and try to HIDE from you. The FACT is if you go to one of Randall Reed’s dealership’s (I-​59 or I-​45) you are going to pay way too much more than a reputable dealer. Typically ONLY customers that have the WORST credit go here and what Randall Reed does to them is criminal. Just when I thought the lying war was over, off to FINANCE department! LOOK OUT and hold your wallet with BOTH hands. Finance is where the worst stuff happens. READ EVERY WORD ON YOUR CONTRACT, even if you have to sit there another HOUR. They added on an $ 845 «Customer Appreciation Package» and said nothing about it. They just shoved the papers under my nose and told me to sign. When I ask about the «Customer Appreciation Package» they said everyone pays that. I ask what it was, and they said I get $ 12.95 oil changes and preferred servicing. PREFERRED SERVIICING is EXACTLY what I got. STAY AWAY FORM RANDALL REED DEALERS.

Unfortunately these people really are crooks. Went and looked at a used vehicle which was marked $ 3,991 on the window. After test driving ect I said i wanted to work something out on the car. Once they took all my info they came back and said the vehicle was $ 4,991 and they are losing money at that price. After me standing up to leave the guy said he needed to talk to the manager. He came back with a lower figure but still a lot more than what the car was marked for. I asked him if he realizes he is now asking me to pay more than they have the car marked for and he said he understood that but there was nothing he could do. No one should do business with with these dishonest people.

Stay away from this dealership! They embody all that is bad in the car buying experience… every ridiculous sales gimmick/​tactic and it is just terrible. We saw a truck on their website we were interested in and emailed to see if it was available. We got a response that it was and made an appointment to see it the next morning letting them know we were coming an hour to see it. Got there and no one knew we were coming and it took 30 minutes to be told that truck had been sold. Ha. How convenient.
Our salesperson wanted to work with us and get us a truck for that price… we drove all that way and were willing to see if they had anything else comparable. They did but of course at a higher price. They played all their games but we walked… literally pulled out of the parking spot with the manager running out flagging us down asking what it would take for us to buy the truck and we told him the same thing we had been telling them for the past 4 hours! He agreed and we were approved in less than 30 minutes and then it took 2.5 hours to get us to finance. Unacceptable!!! The whole process took almost 8 hours and we did not get «delivery» of the truck — someone going over all the features, the full tank of gas we were promised with the CPO warranty (which was something we bought but was not informed until all was too late!) and the truck was given to us with trash in the bed. Totally unprofessional. No one has ever followed up and they are smart not to do so because I would lay into them if they did. I will make it my mission to make sure no one ever buys a car from them.