Service King Collision Repair of Humble

This location doesn’t care about customer service. My 6 month old car was in the shop for over 44 days to replace a fender and related repairs due to an animal encounter (this is not including the 9 days I waited for an appointment and the 14 days I waited for the parts to come in). I was called into the shop 5 times to approve the work only to return home empty handed. I’m upset about the excuses I heard and the things that had to be corrected that had nothing to do with my accident. The first time I arrived for inspection it was obvious the car was not ready nor had it been looked over by Victor before hand. My insurance paid for 3 parts that were not on the car (a chrome piece, a plastic protective coating, and a new hubcap). In addition, the new fender was misaligned and the paint had numerous flaws (painted over dust particles, etc). After discussions I was told that the fender could not be corrected, that their paint booth is not a ‘dust free’ environment and I shouldn’t expect a factory finish even if my car was only 6 months old and I would have to live with what I had (in the end I took it home with 2 small paint flaws, that is the best I could do). After the third inspection these things that were unfixable were repaired (not to my total satisfaction, but better), but for the next 2 weeks it seems like they had to keep repairing things that had nothing to do with my original accident. These items include: overspray on the hubcaps on the opposite side of the car, a window sticker in my undamaged window was ruined, my passenger seat and center arm rest had greasy dark marks on them, my trip odometer was reset for some reason, discoloration on my door weather stripping, etc. The manager and Victor were not polite and messages I left for them were not generally returned. They also put about 12 miles on the car. If you choose to use this facility, inspect your entire car thoroughly before accepting it and insist they get it right.

This place is a Mickey Mouse storefront at best. Angela dropped the ball at every step and took it personal when I no longer wanted her dealing with my account. Ray the manager took over my account and had Brittany set everything up for me to finally drop off my truck. (2 months after the appraisal) I was told everything from bring it in, I need an appointment, no rent a cars, to please one more chance. I would advise telling your insurance company to keep scrolling.

This is the worse service I have ever had. This is the 2^nd time we have taken a car in and Service King was unable to complete the repair work required and car was sent to the dealership. The car was over a week past the promise date to be completed and now has to be sent to the dealership. The General Manager, Daniel is rude, condescending, arrogant and continues to give the wrong information. This was one of the «preferred» repair facilities given to us by our insurance. Not sure why because it has been a disaster.

I wouldn’t take my car anywhere else. The few times I’ve been in Mike has always helped me and has done an excellent job. They are friendly, efficient, send you updates, & do great body work. You’d be crazy to go anywhere else.

This review is long overdue. A few months ago I got rear ended at a traffic light in Kingwood. My bumper got messed up. I didn’t have a clue about how to deal with it. Someone I know mentioned Service King — not because they had used it, but they’re seen it driving by.
I lucked out. They gave me princess treatment from beginning to end. I’m serious. They were beyond professional. I got a new bumper, a flawless paint job, they kept me informed on their progress via text messages and they came in under their estimate. (I’m sure my insurance company was happy about that). I will not hesitate to recommend them.

My husband was in a terrible accident and the repairs were extensive — about $ 8500. Service King did an excellent job. I was extremely happy with my car and would never take my car anywhere else if in need of body work. This was my third time using Service King. I used two different locations previous to this one and they were all wonderful. Service King has done a wonderful job creating a corporate culture that trickles down to every location consistently. Way to go Service King!

Took my car in to be serviced after a car accident. It wasn’t too much damage, just the front bumper and some scratches on the fender. My insurance company had already made the arrangements for me to take it in and a rental vehicle be ready for me. I took it in on a Wednesday morning at 8am, drove out in the rental at 8:45. The renting of the car was painless. Yulanda explained every step of how my car would be restored to its former perfect state (it’s only 2 months old =(). She marked the car then explained the markings. She and the receptionist worked as a team to get all my necessary information and get me out of there quick. They offered to notify me of the progress by phone, email, or text. I received a text when they got the parts, when the work started, and when my car was ready. Which it was only 2 days after I dropped it off. I received a call at 5:40pm Friday evening that it was ready. I got there at 5:50, and was driving home in my own car by 6:10pm.
It went very smoothly and quickly. It’s not the first time I’ve used Service King, and I will continue to use them… unless I can stay accident-​free.