Whitty’z Diesel and Auto Repair

I take vehicles to Whittyz all the time and have no complaints. Every time I go in Randy is very polite and always honest. They are very knowledgeable. I highly recommend taking your vehicle here.

Whitty’z did unauthorized repairs and charged us, found out that their repairs were half done/​Engine mount bolt was either stripped by them or they charged us for the repair on something they did not do. Either way is taking advantage of customers. Aggressive & antagonistic owner that won’t let you talk if you question any of their work or work ethic. NEVER going back here again.
My husband and I took our car to Whittyz because of their good reviews. We asked for a diagnostic and a quote for whatever repairs that needed to be done. We had them do some routine maintenance, got the car back, and the next day we went back because the car was making unknown noises. After getting the car back, we found that their repairs did not solve the problem. We took it back and they were to diagnose it and call us. We called a few times that week as they held our car without initiating contact with us. Finally, we call whittyz and they tell us that they replaced our engine mounts-​mind you, without ever getting authorization. When we go in, we are paying and my husband gently asks the owner, «do you guys normally give your customers a call and a price quote before doing work on cars?» to which the owner replied that «there was nothing „normal“ about this», citing that I had spoken to different workers, and «who knows who heard what». What is unreasonable is the fact that we had to initiate the phone calls and that it took them 9 days. Meanwhile, we had to compensate a vehicle to work. One of them should have communicated with us before doing work on the car. The owner (Randy) told my husband that «your requests are ridiculous» to which I asked «our request, to receive a quote before getting work?» (as clarification) To which he told us not go come back. The entire time, this man was extremely hostile. We did pay the entire amount and left without any arguments.
That same day, we looked at the car to find that not only did they NOT tie the spark plug wires together like they said they would, BUT the engine mounts that they replaced (all without authorization) were done incorrectly! We saw that one of the bolts was lodged in sideways half out. It may be «stripped» which is really pricey to fix. WHY DID WHITTYZ CHARGE US FOR OUR ENGINE MOUNTS, BUT EITHER FAILED TO FIX ONE THAT WAS ALREADY STRIPPED OR THEY WERE THE ONES TO STRIP IT and left it that way?
But we did find a awesome local mechanic elsewhere.

If you live in the Humble area Whitty’z is the place to go for your auto repair needs. My first experience with them was with a deal on an oil change and multi-​point car check. Usually places use those deals to get you in and then they find things to upsell you from checking your car (air filters, belts, etc). This was the first time a car place told me «everything is fine». That was the first good experience.
Next good experience was when I took the car in to check a squealing noise on startup. First assumption they made was I needed to replace some bearings. After they checked it I was told it was just a belt, which was considerably less expensive.
Whitty’z is a rare breed; an honest mechanics shop. The staff is friendly and courteous. The facilities are super clean. The wait room is comfortable. I really don’t know what more I could ask for.

This is our family mechanic. Randy (the owner) helps us one on one… We just found Whittyz about 8 months ago to help us fix our 2005 Ford Expedition. We’ve been back a few times on other issues but each time he has been completely honest with us and quite affordable.
Much like we have a family doctor, Randy is our family mechanic…