Point Breeze Credit Union

I have been a member for over 8 years. Unfortunately i have a mortgage and 2 car loans with them. I also have a savings account i will be closing soon due to their poor customer service. They used to have great customer service. Not so great anymore.
A few months ago point breeze started sending me threatening notices that I did not have any auto insurance on my vehicles i have car loans on. I have forwarded the appropriate proof of insurance and they still kept sending notices of lack of auto insurance proof.
They just recently sent me a notice that they would be charging me $ 552.00 (plus interest) for some kind of collateral protection insurance.
This morning I spoke with «Anna» in customer service about this situation. We got disconnected and when I called back and asked fot her they said there was no one there named «Anna».
I did speak with a Tiffany and she said that they would cancel the collateral protection charge.
The incompetancy, poor customer service, and lack of concerns for its members is the reason I am planning on closing accounts with point breeze.
I am just another account number to them.
I would not recommend this credit union to my worst enemy.

Awesome people to bank with! Plus members can get their documents notarized for free!