1 800 Flowers.com Retail

The worst customer service in the world,
I’ve order a flower for my GF and they did not delivered at all and they charged $ 80 for awful service

Horrible! First off, I was in hospital so my dad ordered me a $ 73.00 arrangement on Sat and was a delivery for same day guarantee, in which I didn’t receive them till Tues…3 days later! The bouquet looked nothing like the pic and the 3 out of 4 yellow roses were already dying and it was mostly green fillers with no flowers. We contacted 1−800-just flowers and they said to send pix and would send a new replacement bouquet immediately. 2 days go by and I finally received the new bouquet. This one was pitiful as well! They threw together a few sunflowers with carnations in a short tiny vase. Not even worth $ 10. My father called them up and pathetically they offered to reemberse us $ 10. They have a policy for 100% satisfaction guarantee and this was by far not even close. They should be ashamed.

I had in the past used 1−800-flowers with pretty good results but not this time (
is indeed the same company). I ordered flowers to be delivered to a friend in the hospital. I learned that my friend was released from the hospital the same day the flowers were to be delivered (on a Sunday). I called promptly asking that the flowers be sent to his home address which I supplied. I was told that due to the late hour, the florist could not deliver until Monday. That I can understand since there is a three hour time difference.
Then on Monday, I learn from my friend that no flowers were delivered. I call, speak with a CS rep (Tammy) that said Monday was a Holiday and the florist was closed. OK, so how hard is it to send an email or call to let me know of yet another delay? She apologized, saying that they would refund me the shipping cost and give me a credit of $ 20.00 towards a future purchase. and most important, GUARANTEED me that the arrangement would be delivered on Tuesday (you already know where this is going don’t you?)
I call again on Tuesday when the flowers where once again not delivered. This time I am told that they had to contract with another florist since the first one would not deliver to the area of the recipient.
Come Wednesday morning my friend once again informs me that no floral arrangement was delivered! At this point I feel like a darn fool and many friends had contributed funds towards this arrangement.
To make matters worse, I call CS once again and this time, spoke with Allison who informs me (ready for the latest excuse?) that they have no contract with a florist in that area! So that’s excuse number three as to why my friend never got the arrangement that was ordered.
Absolutely no CS follow-​up on orders. Tracking is a joke on the website, just shows an exception and still saying that delivery was suppose to be yesterday, or before.
I won’t ever go near this company again and naturally along with a lot of other people, would never, ever recommend them.

Booked flowers to be delivered to my mom in California on her 60^th birthday… Oh yeah, they won’t deliver until 3 days after.
The order needs to go through the east coast and has suffered due to severe weather… I’m sorry do we a have a storm going on that would cause a 3 day delay … In June!!!

My Mother’s Day order through
was never delivered. I contacted
customer support the following week to resolve the matter. I was unable to reach a live agent via telephone, so I resorted to using their online chat utility.
After a lengthy wait, the agent confirmed to me that the order was never delivered. Of course I was deeply disappointed, so I requested cancellation and refund of my order — thinking I’d be merely left with disappointment… But oh, no! This business had to ensure that I was completely infuriated before the episode was over!
Rather than apologizing and refunding my order, the agent kept trying to «negotiate» a variety of settlements with me with such incentives (sic) as discounts on future orders — all the time trying to keep me on the hook for the original order. I kindly expressed to the agent that I simply wanted the order cancelled and purchase refunded, but the agent wasn’t willing to go there and kept offering me discounts or credits for future purchases.
After a very long wait — and at my insistence that a refund of my order was the only solution I would find acceptable — the agent finally relented and refunded my order.
If you’re reading this review as a consumer: Don’t ever accept such pathetic customer service. You have plenty of competent alternatives from vendors that are happy to have your business and know how to gain your loyalty through customer service.
If you’re
reading this review: I know that your agent was only acting under the dictates and policies of your customer service organization. Please find a competent Service Management team that can create a culture and strategy for delivering effective customer service.

Came to this location today with my fiancé. My fiancé wanted to send flowers to her mom for her birthday, but her mom lives in colorado. This lady that works there (kinda older, blonde hair and had low pig tails) was like «oh we don’t send birthday flowers, it’s mothers day we only send mothers day bouquets»…uhhh! So whatever, I asked questions about the mothers day bouquets and she was rude the whole time! She said we couldn’t switch any out for carnations, she said no to pretty much everything I wanted. So I started contemplating if I should make the purchase or not, but before I could make a decision she sais «well I’ll tell you what, we are open monday, so why don’t you come back then and make a decision» EXCUSE ME!!! Then as she is walking away she rolls her eyes! She needs to be fired! I will never never never shop there and I will tell everyone I know not to go there!

Very poor quality of flowers

They did not get the flowers to my girlfriend on Valentines Day. THAT’S ALMOST THE ENTIRE REASON THEY EXIST AS A COMPANY!
They had no problem refunding me for my order but did not even apologize or offer me anything for this horrible outcome. I had to express my shock before they offered me a $ 20 coupon that would barely cover their surcharge on all orders…

Horrible, terrible, unforgivable. Would give 0 stars, but not an option. A $ 200 spray of flowers ordered for Aunt’s funeral. No flowers, no call, nothing. No amount of money can fix this. Don’t know which florist near Orange, CA got the order, but this is the worst customer service on the planet. Been on the phone for hours with with no satisfaction. boycott 1 800 Flowers!