Blue Haze Entertainment

The service is absolutely great. They provided our college off-​campus dance with an amazing lighting experience!!! They know what they’re doing and make event planning for the customer the easiest experience possible. They are very creative and helped set up the best possible package under my budget. I also have to compliment how spectacular their lighting equipment is – especially compared to equipment other companies have provided me with in the past. I strongly recommend Blue Haze. I had a great experience and would return to them without hesitation.

These folks know their stuff and are incredibly helpful. We were in the market for a snow machine and some LED light bars and discovered this place online. When we arrived shortly after noon on thanksgiving eve they were prepping for their thanksgiving potluck but were still open and ready to help.
We asked a ton of questions about the snow machine which they answered without hesitation. When asked about how loud it might be, they told us to hang on for a moment. Shannon left us for a a few moments and when she returned, asked us to follow her to the alley where they set up a snow machine so that we could get some «hands on» time with it #awesome!
We decided to purchase the machine that we demoed and still had questions about lights. Andrew the manager, Shannon and another gentleman answered the questions we had, made recommendations and even showed us the software that they use to run their lighting! Throughout our shopping trip, each of them would ask «what else may I help you with?» And «do you have any other questions?». I got the sense that they sincerely cared that we left their store with exactly what we needed.
We noticed that the staff had gathered in the room next to us and had started eating. When we asked the manager, what time they closed for their potluck he replied «we’ve been closed for over a half hour.» !!! I asked why they didn’t just kick us out to which Andrew replied that he wanted to make sure that we were satisfied with our purchase and that we were taken care of.
These days it’s rare to find that high standard of customer service! Seriously I can’t say enough good about these folks. Great prices, incredibly knowledgeable and super helpful. If you need lighting, special effects equipment or have questions about lighting and special effects get ahold of these guys or go to their shop.

Fabulous team of professionals who know their stuff when it comes to making any event shine. I attended a party with lighting design done by Blue Haze and the venue was brilliantly transformed. The owner, Andrew, is friendly and beyond accomodating. Their team stages lighting for large entertainment venues and is branching out into home-​haunt experiences. If you have a special event coming up, I highly recommend Blue Haze. Thanks for creating a stunning atmosphere!

I will start by saying I hate writing negative reviews and rarely do so because I am also a business owner.
There are some good and bad first the good. The people there are pretty nice and friendly and the pricing is decent. Now for the reality check. Unfortunately it pains me to have to write this but as I sit here in my car having to waste 2HRS of my life because the are «backed up» I really don’t have a choice.
I will start with the fact that I have on numerous occasions left voicemails with no return calls. I called the main number, nothing. I needed an item for a party/​fashion show and so I drove there. They made me wait about 45 minutes to rent one piece of small equipment. They said, oh you should have called ahead, I explained how I had called several times and left 3 voicemails on different days. Obviously no one got back to me. They blamed it on staff transitioning and being short handed.
Ok I get it but when does a manager or anyone for that matter tend to something and at least check the messages then and take care of business! This is no way to run a business. The customer service and response is horrible and very hit & miss.
This by the way was unfortunately not a first time occurrence.
Fast forward two months later:
I called two days in advance to reserve something that I need for an event. I was supposed to get an email with confirmation and surprise, surprise no email. I have give them my email, half a dozen times minimum at their warehouse, literally written it down so it would be on file, same goes with the rest of our company info. For some reason each time I go I have to repeat the process!
Then they tell me I can pick it up in the afternoon, we agreed on a 4P call time on a Friday, then on my way there I get a call, saying its going to be more like 6P. Now normally this wouldn’t be a big deal but the fact that I was coming from an event in North OC and on my way to South OC I was making a stop. Obviously I would not have sufficient time to go to my destination and back before they close. So I am forced to literally waste 2 hours of my life sitting in my car on the side of the road (because I can’t fit a trailer in their spaces).
If you don’t mind wasting your valuable time, by all means use BHE, if your are like the rest of us and value the one thing you can never, ever get back in life (your time), then I suggest using a different company.
This will be my last transaction after giving them a second, third, fourth, etc, etc try. Good luck with your business and hopefully you finally learn to get it right because I have had nothing unfortunately but slow, and non existing service.
Personalities are great but that novelty wears off when people waste your time and resources.

Sold me 12 blacklights for about $ 270. Paid handyman money to modify lights, install mounts. 5 out of 12 lights died within 3 weeks. They refused to refund me my money.
You sold me a faulty product. You lied to me to stall until I couldn’t leave negative ebay feedback anymore. You refused to work with me in any way, shape, or form whatsoever to rectify the problem.
Then ONLY AFTER PayPal gave me 5/​12ths of my money back in a process that has taken months (meanwhile mounts on my walls with no light on them), you contact me saying you want to make up for it by getting me replacements… If only I give you serial numbers.
In the end, it was 30 minutes to gather numbers. And at least another 15 minutes asking why kelly or anybody else never got back to me.
Think about this for awhile.

Sorry guys, poor customer service, no return calls or emails, major fail star rating.

I visited this establishment because I was looking to buy a snow flurry machine for a birthday party. I didn’t know much about it but I realized that it wasn’t a problem when I stepped inside their office. I was helped by Molly and she was very knowledgeable, friendly and courteous. She directed me in the right direction explaining everything about what I was looking for. I finally made a purchase and I couldn’t be happier because I believe I went to the best business for these kind of items. Everyone was really friendly and willing to answer any question I may had.
I really recommend Blue Haze Entertainment for any event/​party that you may have on your agenda. Thank you very much! Hope to do business with you anytime.
Ollie

Staff completely lacks professionalism. Have terrible communication skills and all staff are rude. Would never do business with these clowns.

Jessica was so pleasant to work with! She did an amazing job on our gobo. Her team came on time and did great work on the pin spot lighting and the white dance floor! We got a lot of compliments on the lights and décor! We were so happy with their service and will use them again for our future events!

We hired Blue Haze after seeing their work at a bridal expo held at our reception venue. They were very friendly and I didn’t even have to worry about a thing on our wedding day. Blue Haze created such a beautiful ambiance during dinner and a fun party atmosphere during the dancing portion. I would definately recommend them for other engaged couples out there planning their wedding. Even though you might be on a budget, a little bit of lighting goes a long way! It’s worth the extra money to spice up your venue.

Really like the place, more knowledgeable and friendly when it comes to lighting than ProSound. They gave me a price of $ 16 for a clamp when ProSound Stage and Lighting was charging $ 24 and would only go down to $ 20. I just recently found out about this place, the staff is really nice and is willing to work with you. This place will basically beat anyones price found on the internet, and the best part is that I don’t have to pay for shipping and they have a TON of stuff already in stock. They have a lot of the Global Truss accessories in stock, which I have found to be very handy. They have 50+ fixtures on display in their showroom which they are willing to show you.