CVS

Only giving one star because that is the least star I can give. Got a lot of very different reasons why they could not fill my prescription. Que, the pharmacist, is someone who usurps her «authority» and feels big by making others feel small. Practically had to beg to have my pills that were prescribed by a doctor (obviously). She even questioned him on why he ordered them. No understanding of customer service and how to treat people. Being condescending to others is an ugly character trait, Que.

Pharmacy workers are extremely rude. I’ve been there several times because it is right around the corner from my house. I can literally walk there. But every time, they are not pleasant.
Today was the last straw. When I called today, she was short with me, not letting me explain, and she said that she had a line of people in front of her, and she didn’t have time to explain to me.
Not going here anymore.
I called the CVS at 16 961 Beach Blvd, and he was very kind and took the time to talk to me.

Never going back to that place. They never answer the phone and if they do its always busy.
Their computer system is always down.
never going back there again.

This pharmacy have the worst pharmacy tech ever. Came to pick up prescription for my 10 years old daughter. Waited 1 hr to get medication because they say its not on their system for the cough medication that I need to pick up. Finally, they say another 5 more mins. So I say I will pick up my daughter’s antibiotic first then come back for cough medicine later.
As soon as I walk out the door, I got a text that the cough medicine is ready. So I walk back in. The pharm tech name ANH THU, was helping me. Once I give her my daughter full name and date of birth, she went and get the medication and ask for my ID. I ask why she say is for control substance medicine (cough medicine) so I give her my ID and she say name is not matching. I told her that cough medicine is for my 10 years old daughter and she say she have to ask her manager because name is not match. Of course, it not match, IT’S FOR MY 10 YEAR OLD DAUGHTER. I ask her how is my daughter have an ID when she only 10. She then went to ask her manager and come back without say a word to me, so I ask her is there any more problems getting this medicine? She then say «well, name is not match with medication, I can’t give it to you». I told her that «I did told you this is for my 10 years old daughter «. She keeps saying to me that she have check with her manager.
Don’t she using her head and think the information that she is looking at the computer is for a 10 YEAR OLD GIRL? If my daughter doesn’t have high fever wait for me at home for that antibiotic and cough medicine, then I will want to talk to the store manager for that attitude of her with customers.

The workers at this store are friendly and efficient. The store is well organized, clean and well stocked. The store manager Bernard is always cordial and a hard worker. He is always working, from stocking shelves to helping at the check out. I go to other stores and their managers are hiding in their offices. CVS is very lucky to have him.

Just had the worst experience ever from CVS here in Beach/​Garfield in the photo department.
DO NOT COME HERE TO GET PASSPORT PHOTO, THEY DO NOT CUT THE PHOTO INTO 2×2.
I came in for 2 2×2 passport photo and they gave me 1 4×6 photo with two pictures of me printed on it.
When I asked them to cut the photo into 2×2, they simply said you can do that yourself and they wanted to hand me the scissors.
I told them that’s not how this works, I paid the amount for 2 2×2 photo not 1 4×6 photo, and the manager decided to cut the photo, however since the photo is in white background, he missed cut and the photo became crooked.
They kept saying that no one ever complain that the photo is not cut, and I’m the first one ever??? WHAT?!
The manager is pretty much a douchebag, did not even help at all. He said he can print the picture again for me for 25c. I mean HE MESSED UP WHY DO I HAVE TO PAY AGAIN?
The lady who initially helped me had attitude and even smirked and looked down at me when i asked for the picture to be cut…
If they can not make a proper passport photo, why don’t they just not offer the service in the first place?

So I went to CVS Pharmacy today and picked up some articles and picked up some Aquafina water it said it was on sale I came up to the counter and I was informed it was not I have to speak to the manager and he said there’s nothing he can do about it. It said sale isn’t that kind of bait and switch?

This place is the worst. Called me to tell me my prescription was ready and then I arrive to find out they’ve restocked the prescription and now I have to wait. AGAIN. This is not the first time this has happened either. Get it together!!! Yet another reason to support small businesses.

I had a somewhat bad experience but they have since redeemed themselves. Let’s start with the bad… I came in to get a prescription filled but the doctor prescribed a dose that was higher than insurance would allow so they told me they had to call the doctor to get the prescription order changed and they would notify me when the prescription is ready. Weeks later I never received a call back or a text back about the prescription. I ended up going to another doctor to get the same prescription but in a lower dose and that was filled in about an hour. This pharmacy gets busy so they can take an hour or so to get the prescription ready. Some of the people who work here are actually courteous and nice, but I have encountered the ones who are not so nice and seem to be stressed out and too busy to help, which explains the low rating. I like that they are 24 hrs. I understand why they have 2 stars.

This is the worst pharmacy ever. They never have what you need, they take forever to fill your prescription. CVS needs to make some changes. Was told a diabetes monitor was not in stock and it was on the shelf. Please someone make some changes and hire people who know what they are doing.

How does this location even have 2 stars? I have never had a smooth experience at this CVS ever. There’s always some problem with their system, or they didn’t get my Internet prescription refill, or they’re just plain rude. They only ever have 1 person in register even when the lines are huge. The worst part of all is that the place is always surrounded or filled with scummy teenage locals trying to get me to buy beer for them.

ALL CVS offer stock check for the pharmacy… Can’t believe one of the the pharmacist rudely said no it’s their stir policy and hung up on me… I just spoke to the store manager and he confirmed they do stock check… this female pharmacist needs to check her attitude before I file a formal complaint to CVS corporate

This location is 24 hours! Plenty of parking in the lot.
Chase ATM located inside too. Large store, spacious.

I’ve never wrote a bad review on Unilocal despite experiencing plenty of bad service but last nights trip to this CVS made me curious as to what others had wrote about this location.
The comments of Vicki below about the pharmacist (Christine I believe) sound just like my trip. After being rudely spoken to on the phone about an emergency prescription for my wife I came into the store, mainly because I had no other option. My guard was already up but I was willing to give it the benefit of the doubt.
I figured everyone can have bad phone etiquette but I was treated the exact same way in store– talked down to by Christine, provided poor service and at one point literally ordered to stand on the red arrow and just wait!!! Finally, I was told I had to pay out of pocket as my health plan didn’t have prescription coverage. Thankfully I knew that wasn’t the case as I’m actively involved in my employers plan design but not everyone would have known (or felt comfortable) to push back until resolved.
Again, my 1^st bad review (and only 2^nd review ever after my local burrito place) but I felt compelled to share my frustrations and warn people as well as CVS leadership of the incident.
Christine– maybe a mail order pharmacist where you don’t have to deal with people would be better for you? If not, get off your high horse and treat your customers like your customers.

I’m quite disappointed by today’s CVS visit. All I needed was a comparable OTC medication to replace the one I had just finished and attempted to ask the pharmacist for help.
The main pharmacist, I believe her name is Christine Pham, looked severely irritated that I bothered to show up to the consultation counter for help. Apparently, she was too busy berating one of her pharmacy techs and my appearance slowed her roll. The way she «greeted» me was rude, and I almost told her so in our mother tongue, but I’m much nicer than that. BTW, Christine isn’t the only rude pharmacist there; Khadija lacks some serious bedside manner, but I’ve learned to work with her – quickly and with as little talking as possible.
So after she waved me off by telling me to talk to a front staff person, I went to Marta at the register and she gave me some of the most courteous service ever. It was such a strange dichotomy. Marta seriously helped me out.
I know that being a pharmacist/​tech is tough; I have a cousin who is one and she’s told me that there are a lot of rude people who come up to her and give her an attitude right off the bat. I also understand that this is a CVS with a 24-​hour pharmacy. However, Christine didn’t even give me a chance to give her an attitude! I stood there, patiently waiting, and she came out swinging at me. That’s rude, unacceptable behavior and I seriously hope the manager of this CVS sees my review and contacts me via private message so that we can discuss this matter further if need be.

If I could give negative stars I would!!! Waited over an hour for them to tell me my RX had been transferred to the CVS across the street!!!

Came in yesterday to drop off my prescription and waited 35 minutes. I was in a head on collision 7 weeks ago and I have to take strong pain killers! I was treated like a criminal trying to get his fix! So rude. I will never ever come back to this pharmacy, horrible!

Let me start with the fact that for 40 minutes the clerk accepting prescriptions told everyone that her pharmacist just got back from lunch. I came to fill my son’s prescription. The wait was 40 minutes.
The pharmacy tech seemed very lost. He was clueless as to what syringe size they had and said I should ask the pharmacist.
The pharmacist was very short with me and every question I had was followed with a sarcastic no. I hope he reads this because that pharmacist needs a new job. A word to the wise if you don’t like your job get a new one and take your grumpy self elsewhere.
Target has the best pharmacy by far. I should have gone the extra distance and filled it where the techs and pharmacist are polite and friendly. Please do yourself a favor and do not go to this pharmacy. Regardless of being 24 hrs. I’d rather die than ever go back to this place with people who hate their jobs.

Been refilling my meds here for a long time, every time it’s a pain in the ass. The clerks can’t find you In the system, although you come every month… instead you have to wait til they finally find your records. This place has no clue how to organize their line formation. There’s multiple lines at the pharmacy, and people cut others because the lame cvs staff does nothing about it! Instead of allowing people to do this, they need to clearly indicate where the line begins and service who is next, not the random who jump when their name is called. Also, there is always a solicitor outside the door waiting to harass you. Unorganized, unprofessional, and overall a mess.
Time to switch drugstores.

CVS MINUTE CLINIC: The wait time is approx. 35 minutes per patient. However the service I received was exception, the nurse practitioner was DOROTHY SMITH on a Thursday, she was thorough, very understanding and kind. If needed I will use in the future. my total was $ 109 because I don’t have insurance. Additionally the lady who followed up on Friday Theresa Q was helpful also