Enterprise Rent-A-Car

I made a reservation through the enterprise app. easy peezy! When i arrived to this location, office was clean, everyone was wlcoming, theres enough staff to help so customers wouldnt have to wait long. I didnt hv a wait at all. Gave my information, was showed the car, and I was out within 15 minutes. Car was nice, clean and ran smooth! This location never seems to upset!

I came in on a Saturday, busy time for this location but I received the BEST customer service from Ryan and his staff. The car I rented was washed before it was rented out to me. Would definitely recommend this location to friends and family. Thank you!

Ryan was super friendly, helpful and professional. Excellent customer service. A+ location!

I have rented from this enterprise a lot. If they knew who this review was from they would know this is a true review.
Due to my car being possessed by an angry car demon.
It like to spend it’s time at the dealership getting 300 – 500 $ repairs done (Chevy)which means I get to get a rental. Thank you Lord for letting the guy talking me into a warranty.
This is my first and last Chevy I will ever own. But that’s another story, so each time they renting me a car they say it’s about a day’s work. It’s more like a Week. So just about every two weeks like clockwork I was getting a rental since late summer.
These guys are great, I had my favorite reps. But enterprise likes to ship them around so I have to reintroduce myself and what I like.
I always get something nice, I LOVE when I get one without all the stupid stickers on the car. Nobody wants anyone to know they are in a RENTAL.
I should minus one star, but this is about the branch not enterprise as a whole.
The cars are always clean and smell new sometimes you get free CDs lol
The only thing that I would say to my fellow Unilocalers is to be patient with them. Yes I know you pull up and see the lot full of cars and you have a reservation and they say they have no cars. Half the lot is for sale cars. The other may need maintenance. But I guarantee you if you don’t BITCH TO YOUR WAY and give them a moment it Will definitely work out better for you maybe even a free upgrade.

The service at the Enterprise Rent-​A-​Car in Huntington Beach (Beach Boulevard) was outstanding. I got a great weekend rate on the car anyway, but because there were a few ants in the car (yes, that was kind of gross, though the car was new and appeared clean… so I am guessing somebody dropped something sugary in the cracks unbeknownst to the rental staff), Enterprise gave me another discount on top of that. If not for the ants, this would be a five star review for sure.

I had not made a reservation and tried to call the location from the body shop. I was placed on hold for a good 15 minutes before someone picked up, then I was back on hold for another 15 minutes before they hung up on me. Not sure how they can run a business if they don’t even pick up phone calls. I had to have my body shop drop me off.
Ryan (manager) helped me out initially. My entire experience with him was awkward and somewhat unpleasant. He did not introduce himself or make eye contact while we did the transaction. On top of that, I later found out from my body shop that when I mention I was coming from the body shop to Enterprise they are supposed to automatically give me a discount as well as provide me with an economy vehicle, $ 25 a day. Instead, I was given a Chevy Cruze and charged $ 35 a day (why is the Cruze not an economy car!!!). This location does not seem to know how to do business with their customers from nearby body shops. If you’re here under insurance then you’re probably better off than if you’re here paying out of pocket.
Also, like many other reviewers have mentioned, the cars are very dirty both inside and out. Although this is the largest Enterprise location in the area, do not expect much from the service of the representatives or the condition of your car rental.
P. S. Daniel and Gabe seem very nice and capable, but please avoid Ryan.

This place is ridiculous. I am here now waiting for a ride back to work after returning a car. I have waited 40 minutes (and still waiting). The claim to have 90 reservations today, but they have no cars. People (with reservations) are being told they will call them if they get some cars today.
How so you only schedule 3 people to work on a day when you have 90 reservations?
I have seen 6 mew Hertz customers walk out the door in the last 20 minutes.
This place is a joke. Would not recommend or come back here again

Very smooth rental. Their staff is exceptional. Just dropped off the rental and Tyler was very pleasant and efficient.

Great car. I was hoping for an early delivery to the body shop but they were short staffed. Waited 30 minutes. Quick paperwork though, great cat and service.

Pros– Quick.
Cons– Dirty cars and poor customer service. While paying for the rental, I brought up how dirty the car was (look at the dirty cup holder pic I included, the back seats were also stained, and there were black dog hairs on the back of the driver and passenger seats).
The management trainee just empathized and remarked «Yea, light interiors get dirty.» (no sh*! Sherlock), but he didn’t try to take action. I’m use to the Enterprise employee’s asking «Was there anything I could do to make sure we provided you great service?», but no this branch apparently doesn’t do that. Poor service and dirty cars– the two main reasons people should probably not use this branch or Enterprise.

Enterprise Huntington Beach location staff kicks ASS! they are always courteous, knowledgeable, friendly and patient. They attend to my needs whenever I rent. I must say that when they are slammed and overly busy, they are still patient, and get the job done. I would also like to acknowledge Peter, the manager there. Always comes through and is a definite asset to your company.
Thanks to all your staff for their hard work! Keep up the good work!
Cheers
Rick

Always well stocked with rental cars and its walking distance from where I live which is super helpful, although they do have pick up and drop off! Have always had a great experience renting cars here.

While the truck was there but the staff seemed to be a little disorganized. The truck had not been washed or cleaned out and was in need of washer fluid. When you pay $ 70 to rent a truck you kind of expect a fresh vehicle.
Otherwise decent rental facilities.

The guys working here are great, but I have never in my life rented a car as horrific as the one I got from here. Every inch of the interior was covered in black/​brown nasty ass stains, the carpet was so worn down it had holes in it, and there was a sticky, grimy coating over everything. As if needing a tetanus shot wasn’t bad enough, there was the overwhelming stench of cigarettes that permeated the vehicle that they tried to cover up with what had to have been an entire can of febreeze.
Thank GOD I only needed it for less than 24 hours, and thankfully the next time I need to rent a car, there are several other businesses within spitting distance that I can get a car from instead.

Excellent service, checked with us to make sure we were happy with the car. We had an upgraded to an Altima what a car! Comfortable, great gas mileage, features, including Bluetooth. Will be back.

My husband and I came here right after having a horrible experience at the Jeep dealership down the street. We were browsing the cars for sale when Bernard Cube came out to see if we needed help. He was so laid back and friendly, which was refreshing after being bombarded by pushy sales people at Jeep.
I had been considering a Prius but had never driven one so he peaked at my license and we took a test drive. I ended up really liking the Prius but not a fan of the red. Bernard was able to find a white Prius that was at a different location and set up a free no obligation transfer.
I have friends and family who have bought from Enterprise and they all have had great experiences. I should’ve skipped Jeep and come here first! I’m picking up my Prius tomorrow morning and I can’t wait! Oh, and the prices are amazing and all cars are certified! It’s a no brainer!

I have the worst luck with Enterprise, as they never seem to have the type of car that my reservation was made for. I am starting to get used to being told there are reservations that apparently are more important than mine. Maybe Hertz can do something, I am not a fan, but this is ridiculous.
They did give me a nice brand new Ford F150 truck, but the plans for any travel went right down the tube with that gas monster. Very nice vehicle. Only cost $ 75 to fuel after not driving it anywhere.

I rented a car for a family trip and was given really great customer service by Hayden J.
He was very courteous and efficient. I have not had a better experience at any Enterprise Rentals than with Hayden, thank you! Unfortunately he mentioned he’d be moving from the area within the week so next time I have an upcoming road trip I’ll be crossing my fingers when using an Enterprise as it can be dicey in customer service.

Enterprise has always been a great company to rent from and this location exemplifies the level of customer service that I have grown accustomed to when renting through Enterprise. The location is sufficiently staffed, which means that I have always been attended to quickly whether picking up a car or dropping a car off. I also really appreciate the option of being picked up, or dropped off after my rental.
The vehicles that Enterprise rents are always newer and in great condition; and I’ve always found them to have a wide selection of available vehicles to choose from in order to meet my rental needs.
I have dealt with numerous Enterprise staff members over the years and I am appreciative that many of them seem to take a personal interest in my trips and even remember me upon my next visit.

Needed to rent a car for our vacation.
Do note that even though you come in a little before they truly open, do not go through the door. They’ll tell you to wait outside until they’re actually open. They won’t say it too rudely, but they just can’t assist. I don’t understand on why they can’t just lock the door until they open.
Anyways, bf took care of the transactions for the car. There were a limited amount of cars when we went, and he didn’t like them, so he decided to pay a little extra to upgrade.
We ended up getting a Buick. Quite large compared to our Honda cars, but was built like a tank. Gas mileage was decent, and the seats were comfortable. Had the new car smell (which I actually dislike), but it was roomy enough where it felt actually kind of safe. Car was clean, and we didn’t have any issues, other than it having huge amounts of safety alerts that we never deal with (e.g., warnings when a car is in your blind spot, warnings when a car is close to your bumper, warnings when there is a car in front of you).
Service, for the most part, was good. I don’t think they were rude to the bf, but there were other customers that were very rude to the employees. So, I wouldn’t be too surprised if at the end of the day, the employees are in horrible moods. People! Be nice to those who have to work in some sort of customer service! :/​
Anyways, not too far from where we live, so we may try it up again some day.