FedEx Office Print & Ship Center

Seriously not even a big deal but the store manager Sherri made it a big deal. Apparently my box which only needed one more piece of tape across the middle to make it more durable was not up to her standard, which is no where stated any where in the store or website but apparently in her training book! Yes, she actually took the time to find an employee training book to prove to us the proper filling and taping procedures, which btw is intended for her employees not me as a consumer but anyways in the same amount of time she could have just provided polite customer service and maybe I would have shelled out the $ 3.99 to have them package it for me. But seriously, $ 3.99 for one piece of tape? Or to stuff a crumpled up paper to fill in a half inch gap? It’s a textbook it’s not fine china!
Instead she poorly tried to prove her point by taping it all up only to cut it back open and told me if I didn’t want to pay to do it myself. So I went to my car to tape it back up and then she made a stink about it. In retrospect I think she was only upset bc I didn’t bite on her rude up sell pitch. I wasn’t rude to her and at that point I wasn’t even mad. But I just didn’t want to go back in so I sent my boyfriend who used to work at UPS to drop it off for me. And he noticed that others came and went to drop off their packages without any inspection… and yet our box was still scrutinized.
Mind you this is a standard box that you get when you order textbooks online from Amazon. We didn’t need a lecture on box packing 101. I wonder how she would feel if she was a customer and I treated her the way she treated us. There was nothing wrong with the box. There is apparently something wrong with the management of this Fedex location though. I’m sure it’s all a miscommunication but still as a manager she was lacking basic customer service manners. Clearly there is some validity in their mediocre rating.

Very helpful. Fast. Friendly. Go here! I was assaulted with constant customer service at a busy hour. The manager was honest and funny.

Just dropped off my shipment here and the senior manager was helping me and advised me I needed to make sure I tape all the edges of the label. Told her I will and didn’t know and apologized, she didn’t say anything to me after that, just had a grumpy attitude the entire time. Bad customer service. Giving this place a 3 star because it’s convenient and it has printing services.

Excellent service. They were very willing to help, the place is clean and well kept, and everything was functioning as it should. The assistant manager was very friendly, he came over to interact with me and solve any problems I may have had. I will definitely be coming back to this location whenever I have a chance!

Kinkos or now better known as the FedEx Office Print and Ship Business Center came to mind when we needed to fax some important documents. Not having such a connection of my own and the receiving party not having an email address but wanted faxed copies, we stopped here to get our business done.
Walking into this store brought a sense of familiarity because I’ve used this center prior to this visit, but always in a different type of need. I would basically check out this place and the Copy 4 Less place kitty corner across the street.
We were greeted by a very helpful person showing us the fax machine and the method of operation by getting your credit card inserted for start up. No worries that looked easy enough, and we filled out the intro top sheet or cover sheet and proceeded to get our documents in order. It didn’t take long to get all of 4 pages faxed and payment of course was easy and automatic.
The helpful person came back to check on us and we thanked him for helping us out. We would come back the next time we have an urgent need for faxing documents.

Free wifi is a classic case of what you get for what you pay. Detrimental to the busy business person. Asked management about it and they said there’s nothing they can do about it. So make sure you bring your hotspot.

I had to return an item back to the sender, and I had questions in regards to what package to select. A female employee assisted me and helped me throughout the entire process. Also, the prices here are a lot less than what you would pay at a local post office.

This is my go to for printing! Always fast and polite service from the employees. Never dealt with a worker who didn’t want to help me which is nice because often times, workers act like they don’t see you and don’t want to help. Not here though. Mark helped me this time and I have no complaints he was so polite and sweet this must be recognized because I was having a bad day from crappy service all day. Prices here are cheap for printing as opposed to UPS in my opinion. Will be returning!

Open ²⁴⁄₇. Staff was very polite and helpful in showing me how to print using wi_​fi and printing from my phone. Great customer service!

I was in a bind this Christmas season. I’ve been drawing comics for about four months and my father had expressed he wanted a book of them for Christmas. Shutterfly’s format didn’t work for that medium and I couldn’t seem to find anything that would work for it.
A week before Christmas, I decided to try FedEx. Now, I realized that FedEx wasn’t going to offer a hardcover bound book. At this point, I wasn’t really looking for that. I just wanted to get the darn thing printed and bound. The gentleman who helped me was very thorough in explaining the different options, and printed the comics within five minutes.
Thank you, FedEx printing!

I’ve visited this location a few times. For the most part everyone is pretty friendly and always willing to help. The downside is they never seem to have enough employees.
This time I went to send a fax and somehow my debit card got charged twice. But it was only a few dollars so no big deal. Anyway an employee noticed and offered her assistance. She removed the second charge which I appreciate.
The customer service here is great and it’s convenient. Three stars though for the lack of employees definitely should hire more people.

I had a great experience here solely because of the staff. I had no idea how to download my pdf to the fed ex server and print when I walked in. Ulises and Jullie were great and even though I was in there for over an hour and frustrated, they both helped me the entire time.

Hire some more people! 50 minutes later and I still haven’t shipped my box. For reals!!! It’s like this every time! The employees were working hard. So good job to that.

I visit this location steadily, once or twice a week to ship eBay stuff… staff is Friendly but sometimes I see too much «small talk» while I am waiting In line just to drop off & get receipt… But 70% of the time they do take the package right away & give recp’t within 20 seconds. It’s a very well kept facility and clean store. You can quietly use the lamination machine by yourself or with a friend. A great place to reminisce about old times or just finish your art project.

Fed ex says if your package is ready to go label on and all just drop it off. You will get a confirmation email that your package was tendered to them with time & weight. Well that has happened at every Fed Ex Iv ever been to except this one. Dropped my 2 boxes off around 5 pm. Waited… waited… Waited never received an email. Next day nothing. So I call around 2 pm spoke with a woman and she says, nope we see no package dropped off just 2 shipping label created. She asks for my tracking # I read it off and she says whoa that’s a long number. I didn’t get that repeat it. Umm. «That’s a long number?» Was that the 1^st time you ever heard a tracking number? I felt like pass out. They lost my stuff. So I go so bold to say, I video recorded me dropping the package off and your telling me you don’t have it. She puts me on hold and «magically» the packages appear. Iv found them she exclaims!
Don’t you worry it sometimes takes time to at a email notification. Well after we got off the phone I got the email notification within minutes. So let’s say I didn’t call and wasn’t aware of my items, what would this location or employees done with my stuff? I guess we will never know.
Never again this location.
Never again.

Well, I’ve always printed my resume at home before when I was looking for a job. But now it’s time to put on my big girl pants and look for a job that pertains to my career so I wanted to make my resume extra nice and well-​presentable. Someone told me that they do printing here and it’s open ²⁴⁄₇ so I came to check it out. It was fairly easy and painless. I brought my documents in on a usb, told the clerk what I needed to do, chose the type of paper I wanted, and he printed my 3-​page resume for $.75. I drove home then realized I mispelled one word on the resume (doh!) I came back later on at night and asked the clerk to print out just 1 of the pages. Quick and simple!

I honestly always feel like these people want to rip me off and scam me into spending more money than I should be. I always feel suspicious of what they are saying and I really cannot trust them. That is why I HATE going here but sometimes I HAVE to because when I am returning my school books and such, the return label forces me to go to a FedEx location.
Please avoid if you can.

I like how as soon as I walked in I was already offered good customer service. Even though the printing and faxing is pretty self explanatory, if you’re unsure there’s someone out there to help you with your questions. But since I’m tech savvy, everything was pretty simple. I love how this place is ²⁴⁄₇. You’re in and then you’re out. And I swear this place fax way faster than I was at office depot.
Tip — the self service only take debit/​credit. No cash!

I have used this FEDEX Office location multiple times whenever I was speaking as Professional Speaker (
) in the Beach Cities area of TheOC.
This review is all about the PRINTING services not the FEDEX SHIPPING.
Great self service printers. Whenever that didn’t work right for double sided prints, it was pretty easy to get personal help.
Easy to print out my biz receipts.
Would use again and again.

FINALLY! A Fed-​Ex location that actually has customer service!
It’s a miracle! I’ve been to so many locations around my house and they all act like freaking ROBOTS! They act like you don’t exist and keep their heads down! How rude! They have me in mercy because I need to use fax machines and occasionally print things out since my whack printer is on its last leg LOL!
I try to get in and out as quick as possible so I don’t have to go off on them about customer service! –_​–
My mom and I were in the area and I need to fax something and it is a lot smaller than most locations which means less machines and you have to wait a bit which means you need to have patience! LOL!
A nice young female employee did greet us immediately and asked if we needed help and was helpful to ALL of the customers that were in the store and not just being selective and RUDE! Sometimes peoples actions say a lot more than their words and employees are so good at being RUDE! I try and give everyone the benefit of the doubt even if their having a «bad day» but sometimes the FedEx employees take it to another level, they will make eye contact with you and turn away as if you don’t exist! Corporate you need to check management and why their not training their employees properly!
This is one of the more pleasant experiences and I’d definitely come back to this location when I’m in the area! ^_​_​^