Havaianas

Went shopping at Havainas. the store is well displayed with many different add ons that customizes the Brazilian flip flops and good service. We all know the brand and the great comfort they provide in wearing them. The only reason I give this 2 stars is because of the price. $ 30.00 for the pair is very high. I know this is not Brazil where after the exchange rate it comes down to about $ 8.00 to $ 10.00. but the price here in the USA is truly makes no sense. nobody in Brazil would pa. y close $ 120.00 Reais for Havainas. Sorry it is not about the product for the mediocre rating

Havaianas is my go-​to brand for flip flops because they last FOREVER. I have had over 20 pairs over the years and have never had any problems with them. Upon finding out they finally had a store in the US I had to go see it for myself. This store is incredible! There are so many different colors and styles, and you can personalize every pair with charms or even make your own with different soles and straps to choose from! The sales associates were extremely friendly and helpful, and the owner of the store (really nice Brazilian lady) came out to presonally greet her customers and help them with sizing and styling. I cant get enough of this place!

Love these shoes, wear them all year long ²⁴⁄₇. When shopping last week I accidentally left my phone in store and it’s a brand new Note5. The girls there held it for me and I’m so thankful they were honest. I will continue to come back, and can’t wait for adult Disney Havaianas!!!

I have always purchased these flip flops for my children (ages 7 and 9). I returned to the store in February to purchase my annual allotment of flip flops. The flip flops were not worn until the very end of June (children cannot wear open toed shoes in school). By early August, my son (who weighs 42 lbs) returned from day camp with the bottom peg sheered off of one of the shoes. The following day, an almost identical issue happened to the other shoe and the sole was slightly ripped. When I questioned him, it did not appear that he had participated in significant physical activity which would have caused such damage.
I contacted the store to explain the situation. The manager, Ramana, suggested I bring the shoes to her for review. I did and she said since they were purchased in February, she would be unable to accept the return without corporate pre-​approval. She explained that the HB store is a franchise store and should they replace the shoes, they would be out the money (I totally understand this). Ramana suggested I contact the customer service dept in New York. I have now contacted them twice to explain the situation. The first time, the customer service rep took all of my information. She said someone from corporate would be in touch with resolution via email. I waited about 6 days and called back. Again, she had no record of my complaint (although it was the same lady and she remembered speaking with me). I had to provide all of the details a second time. Again she said someone would be in touch. I have been waiting about two weeks.
Lets just say having my 7 year old wear flip flops being held together with paper clips and duct tape was truly not ideal and hugely embarrasing. I finally went to Nordstrom and bought a pair of Quicksilver flip flops for a discounted price of $ 10, instead of the $ 35 the Havaianas would have cost.
Don’t waste your money. Shop elsewhere where your business is truly appreciated.

I purchased a pair of sandals at the Grove in LA, that were defective. Upon bringing the sandals with the receipt to the HB location on the PCH, they acknowledged that the sandals were defective as they had only been purchased less than 24 hours ago. I was told that there is nothing that they can do as those were purchased from a different location and that each location is individually owned. Upon asking for a manager, the manager reiterated the same policy and refused to help me. Their only suggestion was that I drive two hours to the other location to do an exchange. I would caution everyone and anyone who purchases sandals at this location to ensure that if there’s a problem, that they are in close proximity to this location as they will not return, exchange or give a credit back for defective products. One star for poor customer service or in this case no service.

If I could give Havianas ZERO stars, I would.
The WORST CUSTOMER SERVICE EVER!!!
I’m writing this review so that others are aware of how incredibly rude Havianas is in general.
I purchased 3 pairs of Havianas from the HB store and within 7 months, ALL three pairs broke on me. I’m not talking about the top piece popping out of the socket — I am talking about it completely snapping off and breaking. This was from normal wear and tear. I wasn’t hiking in these sandals, people. These were at $ 30 a pop, so I spent about $ 100 on these sandals, including tax. I still had my original receipt so I called the HB store and was told by a very naïve cashier that there was nothing she could do. When I asked to speak to a manager, I was told the manager wasn’t there (uh huh, right). She didn’t even tell me that there was a Customer Service Department that I could call — I had to be vigilant and found that out on my own. Why does Havianas employ such careless people? You’re a reputable store, come on.
I went on the Havianas website and contacted Customer Service and explained what had happened with all three pairs of sandals. I even asked if they could repair them for me, since it had only been a short while and all three pairs broke on me. I emailed them twice (no response, even 3 months later, NO response) and finally called the Customer Service number.
I finally got through and spoke with a very unsympathetic customer service rep who informed me there was nothing he or Havianas could do. Again, I reinterated, «I have my receipt. I don’t understand. I purchased 3 pairs and ALL 3 pairs broke within 7 months. Is that fair to me, the consumer?» No apology, nothing. Again, I was told there was nothing he or Havianas could do.
Turns out, a couple months later, the same thing happened to my sister (her sandals broke off in the same spot).
Do yourselves a favor — Go buy Olukai’s or Roxy’s or even Old Navy flip flops. I bought a pair of $ 5 Old Navy flip flops and those lasted me WELL over a couple years!
Do not buy Havianas. They do not care about their consumers and don’t deserve your business. I really love their sandals but because of this headache, I will never buy Havianas again!

I’ve been here quite a few times and the customer service is superior to any typical retail store. The sales associates make a point to not only help you select the right products, but to get to know their customers. I’ve also met the owner a few times and I think that it is absolutely awesome that she also makes a point to get to know her customers as well.
They also have a wide range of styles and tons of options to customize your pairs. I’ve been to a few of the other Havaianas stores and I have to say this one is definitely the best, they have at least five times the amount of charms than any of the other stores & like I mentioned before the customer service is a huge plus!
I’ve also been to a work convention where they had a Make Your Own Havaianas Set-​up (similar to the one in the store) & they did a great job of catering to all of the attendees of the event. The clients at that event were very impressed, I would definitely hire them for my next big event!

The manager of the branch has reached out to me which was nice. Let’s hope they will actually do something with my feedback. I’m buying mine online for now. Hopefully they will do something with my feedback. I still feel bad for that lady, I hope they make this right.

Love the flip flops and sales girls helped me to choose right.
I will be back. This flip flops are the best.

Hello Crystal M,
I was going to write a review today on how bad the customer service was at Havaianas when I had to stop and read your response to Sarah P. Let me first of all bring up the point that Unilocal is a forum created to have users provide their personal experiences of the establishment. This is not
. Unilocal was not established for the purpose of users to evaluate and discredit the merits of the reviews that other users have posted. If a user believes that from their own subjective view that a business has not lived up to its standards of excellence, it’s their right to post their experience. I know it sounds ironic coming from me as I too am here posting a review in response to your review. I only make this one time exception to the rule just to educate you.
Moving on to my second point, did you even bother to read Sarah P’s review before opening your mouth? You state that «No one is at liberty to replace your flip flop because you allowed your dog to destroy it. This was not a manufacture defect and Havaianas is not responsible for anything else. The employees were following company policy.» Where is Sarah P’s review did it mention that Havaianas HAD to replace the items as requested? The general theme of the review states that Sarah P asked Havaianas if it was POSSIBLE to replace the straps that were damaged by her puppy. Sarah P never once indicated that Havaianas was required to replace the straps. Her main problem with Havaianas was their lack of care and concern when dealing with customer requests.
The general prize of any business is not their product but the way they conduct business. I could care less if Havaianas was giving out free 24 Carat gold bracelets with my sandal purchases if I was getting slapped in the face everytime I wanted to buy a pair. I’m certainly not going to be happy. Sarah P was simply stating she was not happy with their attitude while addressing her request. Hence the following statement «The salesgirl said it almost with disgust. Look. I just bought these! What ever happened to good customer service? I didn’t even get a simple, I’m sorry or even an apologetic attitude that she couldn’t help me any further other than to point me in the direction of new sandals. It’s all in the attitude. She did not want to help me, nor did she care, plain and simple.» As you can see from her statement, she wasn’t happy with the WAY they responded, not the response itself.
I’ll now address your final last statement of «Trust Bloomies is not going to replace anything that your dog was allowed to destroy.» Did Sarah P state that Bloomies was going to replace products that her dog was allowed to destroy? No, she stated that if Havaianas doesn’t change their ATTITUDE, people might be inclined to shop elsewhere such as Bloomies. Her comment regarding Bloomies indicates she believes Bloomies is known to have customer service that doesn’t include a bad attitude. Sarah P never once suggested that Bloomies goes against company policy. As you can see, the context of her statement was regarding ATTITUDE and not COMPANY POLICY at Bloomies which is completely different from the issues you describe in your review.
Crystal M, I really suggest you take a quick lesson in critical reading and comprehensive prior to commenting on the merits of someone else’s review. You can clearly see from my response that your statement was incorrect and at the minimum, absolutely redundant. I mean honestly, who DOESN’T know that Havaianas isn’t at liberty to replace a flip flop damaged by a customer’s dog? Who DOESN’T know that Havaianas is not responsible for a non-manufacturer’s defect? Let’s try to remember the key point here, Sarah P didn’t require Havaianas to be accommodating, she was HOPING they would accommodate her request. She certainly didn’t deserve a bad attitude for her troubles.
FYI, no response from you is necessary Crystal M. Your response will either be incredibly ignorant or largely apologetic. Neither one is required or desired. Thanks and I hope I taught you something useful about basic reading skills.

I love Havainas flip-​flops. They are the most comfortable flip-​flop I’ve found. On a recent vacation, I took 4 pairs of shoes, 3 of them flip-​flops. When I got home, I realized I had never worn any of the other shoes! Also, the employees in this store are very helpful and friendly. They even repaired a broken flip-​flop for me free of charge!

I really love the custom havaiana’s I made. I made 2 custom pair and 3 with embellishments. If you live in flip flops like I do, then these cuties are sure to make you happy.

Yesterday I was shopping downtown and decided to go in to buy some sandals. When I walked in I was the only one there, and the 2 sales associates bombarded us!
(My mother in-​law & 2 small children were with me) They started pulling kids sandals off the wall and shoving them in our faces… Acting desperate for a sale, knowing I was shopping for my self. The whole time the sales lady was hovering over me, I barely had space to move around while trying them on. I got so frustrated by their pushy approach I had to quickly get my shoes back on and walk out! It was beyond annoying… I was really looking forward to buying a couple pair… I will never go in there again. I will either order online or Bloomingdales… The sales team that day were not pleasant… It’s to bad, as I live in the neighborhood and it would have been convenient…

Came here because I wanted some shoes that were good for the summer/​vacation scene but weren’t flip-​flops/​sandals. Lived in Cali all my life never been a sandal guy. They had a pretty large selection although I already had an idea of the color espadrilles I wanted just had to make sure of the size. The lady who helped me was cool and very helpful I probably would have bought a size too big had she not said that they’re supposed to fit a little tight and will stretch out to my foot size. After a few days of wearing them, they did just that. I wear em to the beach, the pool, breakfast, the mailbox, probably wear them too much. Only downside is the location of this shop is right off Main St so good luck with parking during summer at least. After a few months with my espadrilles they’re the bomb. Top 2 of my most comfortable shoes right now. Espadrilles greater than sandals.

Let me start by saying that I’ve been an EXTREMELY loyal Havaianas gal. I’ve been wearing only Havaianas for years and sadly, I will never return.
Great quality, super comfortable, and when the HB store opened, I was in heaven: so many exclusive styles, jewels for your sandals, even ones for babies. Key word: WAS.
So today’s visit ruined it all for me. Usually, I am met with good customer service, even my previous visit was made awesome by a friendly European salesgirl.
I had bought two slim pairs with jewels a couple weeks ago, both which were destroyed by my new puppy. I’ve only worn them twice. I couldn’t wear them bc the straps were bitten and broken, so I thought, ok, I’ll go to the store and buy new straps so I can salvage what was left of these new sandals. I was quickly prodded to buy new sandals; NO, they don’t sell just the straps, NO, we can’t re-​stud your sandals with your old jewels, NO, you’ll just have to buy new ones. The salesgirl said it almost with disgust.
Look. I just bought these! What ever happened to good customer service? I didn’t even get a simple, I’m sorry or even an apologetic attitude that she couldn’t help me any further other than to point me in the direction of new sandals.
It’s all in the attitude. She did not want to help me, nor did she care, plain and simple. I suggest the sales associates change their tune or people might change theirs, just like I did and run towards bloomies!
Very disappointed.

Yep, it’s Havaiana heaven with at least 100 styles but still missing some.
I walked into this place, wearing my own Havaianas, and walked out with a sick feeling in my stomach. I wanted everything and all of it, and I wanted the little gems. I wanted the mix and match colours. I wanted to know why all of my Havaianas are too small and my new ones are way too big.
I then learned (not from the foot guide painted on the floor of the store – very confusing) that my new ones were in men’s sizes. In fact, they all come in men’s sizes. So the two pairs that I had hand delivered from Brazil now make me look like I have duck feet. boo. But wear them proudly, I will!
My favourite pair is still my white pair with pink cherries and a cherry piercing that I scored at Planet Blue on Montanna in SM, back in the day; they seemed to offer more bling for less many moons ago, and without the $ 5 «add on» cost, but I digress. But at least now they offer the «slim» style which everyone knows represents the female body shape (whatever).
What I really wanted was to have more time in my meter so that I could get my current sandals «pierced», since nowadays, they don’t come pre-​adorned. Yes, much like earrings or body piercings, they offer flip flop piercings here. Instead, I left indecisive, short on time, and empty-​handed but not empty footed of course. I’ll be back!

If you are a fan of these — this is the mother load. At one time, it was the only U.S. location, not sure if they have expanded, but it was definately the first. Definately worth a visit when visiting the shops on Main in HB.

Huge selection, great prices, friendly staff. I saw the pair I wanted online and when I came into the store, it was there. Their credit card machine was down that day though. I love Havaianas since I bought my first pair. They don’t squeak and are comfortable. I can travel with them and wear them all day long. Plus they look awesome!

Ohh La La Flip Flop heaven. Please God, make this a flip flop day! Such a wonderful fun collection to choose from. So many flip flops, so little time. this is the only true Havaians store in California. maybe in the USA. not sure. Had to go in, had to buy a pair. Very nice girls working here too. Not stuck up. very helpful. I will be back… Best. Even though i have upwards 20 pairs of flip flops this n that, this store will make you forget about all your other shoes. so good. Would rather wear my flips than my Choos.

So excited there is a store for these shoes.
HUGE adorable selection.
Friendly staff.
Love the colors