Huntington Beach Mitsubishi

THIS PLACE SUCKS!!! A BUNCH OF LYING UNPROFESSIONAL WORKERS. I walked in hoping to make a deal on the 2015 EVO X. I made myself VERY VERY VERY clear that I was looking for a WHITE EVO X with keyless entry, and a sunroof. Kevin told me anything I wanted he can get it for me. After DAYS of going back and forth trying to make a deal, We finally made a deal. Unfortunately Kevin told me that we had to go get the car at the other location (south coast Mitsubishi). Once we got to the store they made us wait for about 40 minutes claiming my car is in the wash. After the wash the car came out and guess what? No sunroof. I told him that I was looking for a 2015 EVO X WITH KEYLESS ENTRY AND A SUNROOF THIS WHOLE TIME. WE WERE GOING BACK AND FORTH ABOUT MY NEEDS THIS WHOLE TIME. Instead Kevin tried to blame me like its my fault THAT I never told him about a sunroof. –_​_​_​_​– AVIOD THIS PLACE IT SUCKS! Don’t let these people play you. GO SOMEWHERE ELSE! Always check the actual car before you sign, they are shady with this trick.

Steve, the service manager is awesome! Has gone above and beyond to help me with minor issues on my evo. Friendliest dealer I’ve been to! I’m on my 2^nd evo and would highly recommend Sam Smash to purchase and Steve will take care of your service needs!

Chris was a liar and fooled me. I read reviews online and thought HB mitsubishi must be a great place. I called in and spoke with Chris and he was kind at first and said «we take care of all service members and their family». Talked to him about a price for an EVO X and I was content. Upon arriving at the dealership. the monthly numbers didn’t add up, so I asked him to see more info about the cost he was giving me for the vehicle and it was way too high. He told me over the phone he would give me under MSRP, which for a car like this is normal. When I went in, he was charging me over MSRP at first and then went down to MSRP. I will never purchase a vehicle from HB Mitsubishi. As a result of this incident, I wasn’t able to get a good deal from any of the mitsubishi stores (anaheim, south coast, victorville, etc) owned by the owner because of this visit to HB. You have better luck elsewhere. maybe Glendale. I was ready to purchase the EVO X and in the end, I had to settle with another car…

I needed a periodic service for my old outlander while visiting my daughter in Los Angeles. I usually only go to San Rafael Mitsubishi for any service because they have honest service and sales people where I live in Northern California.
Now I have a Southern California location for honest service. I called this morning and was surprised to get fit in for same day appointment. Synthetic oil change great price 59 dollars. I also asked steve the service manager to check on any maintenance bulletins. He found 2 bulletins which would have cost me hundreds of dollars. Done free of service.
Steve said 4 hours but actually finished the job in half the time. Eric the master mechanic came out to recheck the lines again to ensure all was good.
This visit reaffirmed that there is a honest dealer here in Southern California. I passed closer dealers to come here. My last experience with Glendale Mitsubishi was terrible. If you need service talk to Steve he is a knowledgeable and kind person.

This dealership has very bad Service. They misled me when I purchased a car there and now they won’t stand behind what the advertised. They keep passing the buck to another person and another person so you get frustrated and just give up. From the finance manager to the service manager can’t be trusted bunch of liars and misleading people. Buyers beware stay away. They suck

I purchased a 2012 Toyota Tundra crewmax 4×4 from this dealership. I no its a mitsubishi place but a dealership is a dealership. This is a TOP OF THE LINE TUNDRA. There was a few things wrong with it and they told me that the truck was under warranty and the toyota dealership would cover it. So after I purchased, I took it to my local Toyota dealership and found that the items wrong with it wasn’t covered. That cost me a few hundred dollers. I went back to HB MITS and got the run around for 2 months. These guys are lyers and very unprofessional. Now if you look them up with the Better Business Bureau you’ll see there rating is an F. 7 complaints and no replies. They own SOUTH COAST MITSUBISHI, HB MITSUBISHI, CERRITOS MITSUBISHI and VICTORVILLE MITSUBISHI. So I tell u to be very carful with this dealership. Once a lyer always a lyer!

Called them up to enquire on a mitsubishi Evo. Chris from sales told me they have what I’m looking for and I can get it for the national ad price. I drove almost 2hrs to get to Huntington Beach. Walked in met Chris who told me that he’s going to get the car from storage. I went over the numbers with him, it was exactly what he had told me over the phone, we agreed and shook hands. At that point he said I need to run your credit. After making me wait for over an hour he comes and said; your credit is great but I don’t have the car. He said he needed to get it from another dealer but they won’t release it to him. He lied to me when he said he had the car in storage! I wanted him to remove the credit inquiry. According to the credit bureau all I need to do is send them a letter that says that mitsubishi asks to delete the inquiry. The next day I called and talked to Frank and asked to provide me that letter. This guy Frank, basically laughed at me and hung up the phone. This guys are liars, unprofessional and don’t care about you. There are plenty of good mitsu dealers out there avoid this one.

This is service related. Moved to OC recently and needed Galant looked at. Unilocal led me to HB Mitsubishi. Talked with service manager, Steve and explained the issues. He told me to come over and had the car checked out. Techs found that balance shaft belt was installed 180 out of phase — that took care of the vibration independent mechanics could not diagnose. The same independent that installed the belt wrong had me chasing motor mounts when the belt was the issue all along. Steve had motor mounts replaced under warranty. Also had the engine cleaned where the rats used to keep warm — just great service! Will be back when needed.

Had a great experience getting a car with Chris through this dealership! Much less stressful than my other experience and easy too! I plan on coming back for sure.

CarMax in San Diego actually drove me to seek out another dealer for a Ford Focus Electric because they wouldn’t budge on the price (way over kbb value). I talked to Chris Amato at HB Mitsu (General Manager) about a used Ford Focus Electric they had on their lot for $ 2K below kbb value (internet special) with 11K miles. Chris was very upfront and honest about the car and pricing and from my research I knew that their price was a great deal. The pictures on their website looked great and the car looked awesome. The problem, I’m in San Diego and driving an electric vehicle from HB to SD wouldn’t work. So, I hooked a car trailer up to my truck and drove to Huntington Beach to pick up the car. Wednesday morning I arrive to take a look at it, and it looked better than the pictures inside and out! The sale was painless and Chris and Kevin did a stellar job. Once done, Kevin helped me load it on the trailer and back out of their lot. It was truly one of the most pain free car transactions ever. If you’re in the market for a good deal on a used car or an EVO, then go to HB Mitsubishi. You won’t be disappointed.

I just bought my first car from Chris (a trustworthy, knowledgeable, and respectable Navy veteran) and Alek (firsthand car racer, builder, and enthusiast) here. They were amazingly helpful and professional, making my first time easy and enjoyable. Everyone really wanted me to find the best car for me. They were completely patient and flexible with me constantly changing my mind about the car type and my parents consistent worrying. Even though it was a long weekend, they focused on their jobs and helped me make the best decision. There was none of that salesman fluff. They broke down every detail of the paperwork, and told me straight up that I didn’t have to buy any OPTIONAL packages. Just two guys who really knew their stuff about cars, Mitsubishi, and more. I left with an amazing Lancer and I definitely recommend that people buy their cars from here.

I recently Purchased the an Outlander Sport from HB Mitsubishi!
Was not what I expected based on previous experiences with Car Dealers. They were friendly easy to deal with and met My families needs on our budget. No tricks no hidden cost the strait forward and upfront about everything.
The Store Manager Chris was awesome and runs this store with integrity and the sales person Shane was knowledgeable about the Car and made sure we knew how to operate all the features before we left.
I will definitely recommend this Dealer to everyone…

Steve their Service Manager is Awesome! Very personable and knowledgeable! If I have a concern, I can call Steve and he will help answer any of my questions and give honest recommendations. Oil change within an hour is kind of a long time, but you can pass the time watching the cable TV in their waiting lobby. The sofas are comfortable to sit in. They also have vending machines if you feel like munching on something. The sales representatives do not hound you if you are browsing around while waiting for your repair to be complete. They are open early on Saturdays which is a huge plus. When it comes to either major repairs or basic oil changes I trust this repair shop to do a quality job.

I cant think of a best place to buy a car. I was very very picky on the kind of car I wanted to get, and they were amazing at finding exactly what I wanted and even brought cars I was interested in from other locations just for because I wanted ti test drive it. I finally decided on a car, a outlander which I love, not only they were patient about all my demands on price, looks, mileage but their great customer services did not stop there. Chris the manager that made it all happen know hie to truly run a company (Chris at the time was the manager at the south coast location, where is where I got it from, but my review is in this location since Chris is at this one now).
I do have to say that the person that is the most amazing person when it comes to keeping customers happy and coming back over and over is Steve who was also transfer from the south coast location. Everytime I come in for an oil change he remembers my name and is very friendly. I always leave very happy because of the great job and service they always offer!
Chris and Steve you guys make this place rock!!! I hope you stay here for many many years to come, because honestly I don’t know what I’ll do if you leave! Thank you for the great service!

Typical lying, dishonest sales staff, from the general manager down to the peons who answer phones and greet you at the door. No wonder consumers HATE the process of purchasing cars. And no wonder we have to try to arm ourselves with tips and tricks, because just like every car salesmen ever, these people lie through their big yellow teeth. Sales have been and always will be lying, conniving thieves who try to hustle hard working people for every last penny. Smile in your face and rip the rug right up from under you.
I was told the car I wanted would be held for me until the weekend by the general manager and one of his sales staff. Was told they would park the car in the back so no one would take it. I called two days before to try and get our deal worked out, and just come in and pick up the car on the weekend, and was told the car had been sold. We were already approved by our bank and ready to purchase the car. One of the first things the general manager said to me when I initially spoke to him was that he had worked out deal with a buyer the week before all via email and the buyer just came in on the weekend to sign docs and take his truck home because the buyer was also coming from a long distance. LIARS

I came to this lot late on a Friday night around 9pm or so just browsing around. While checking out the different used cars on the lot, Nick approached my friend and I. He did the usual routine of asking what we were looking for and started the small talk.
After explaining how I was trying to get into a small SUV because I’ve had smaller, 2 door stick shift cars my whole life, Nick decided that he would bring us inside to show us his inventory on the dealerships web site. He persistently looked on the web site until we found a car that sparked my interest (a 2011 Mitsubishi Outlander.) He mentioned the car wasn’t on the HB lot (the owner of the dealership runs a few lots around the area) but that he could have it in HB in the morning. We agreed to meet at the lot early in the AM as I was on a time crunch to get a car (I had a pre approval from my bank that would expire before the weekend ended.)
As promised, Nick was there waiting for us at 9am. Nick explained that we had to get the car from the Cerritos lot but that it meant I got a longer than usual test drive. We hopped in an Outlander to get to the Cerritos lot and I was able to drive it back to Huntington Beach. I pretty much fell in love with the car on that test drive but I had to check out more cars at different places just to be sure.
I went to a couple of dealerships in the next couple of hours but the Outlander left an impression. We were nearing back to HB Mitsubishi when I realized my phone was blowing up. It was Nick informing me that someone at the Cerritos lot was interested in the Outlander and that he was going to have to take it back if I didn’t go close the deal. This was the only amount of pressure I felt from this whole car buying experience but it was no fault of Nick’s.
We returned and decided this was it. This was the car for me. Nick and the team at HB Mitsubishi really made the experience solid. I didn’t feel like I was being strong armed, I got a good deal and Nick ensured that I left a happy guy. Even if you aren’t into Mitsubishi’s, I highly recommend starting your search hear. Talk to Nick. He’ll set the bar for customer service. Thanks Nick and team for the great experience!

Get my Outlander Serviced here. Very happy with the work and staff :) Thanks !!!

I helped my assistant get her first car ever. She did not fit into the routine nitch for getting a car loan. Sammi, Chris and Frank worked tirelessly for days and ultimately scored 50 Billion Points for getting her a good interest rate for 5 years and an incredible deal on the car too. What was most satisfying is how they joined us in the pleasure of seeing someone get their first car. They made the buying experience very positive. I am forever grateful for the results and the process.
Mike G
HB

This is the first dealership I’ve ever been to where I fell in love with no only the car, but the people selling it to me too. The deal was swift, informative and for the first time I felt I wasn’t getting BS’d around at a dealership.
So here I am– a 19 year old looking at the cars, I was wearing a hoodie, some shorts and flip flops. Obviously I didn’t look like a potential sale yet I was still treated as such but a friendly guy named Tee.
Tee knew what he was talking about, he knew everything there was to know about Lancers and told me of the lease rates going on at the end of the year. I thought about it for a day, and eventually came in and brought my trade in: A 1997 Mitsubishi 3000GT SL. Tee wasn’t there the day I purchased, but another fellow named Locke helped me out, he was great too and also knew what he was talking about when it came to Lancers.
My 3000GT trade-​in had a few issues, but the sales manager Chris gave me an awesome deal towards a 2 year Lance Ralliart lease. My monthly payment is fair, and I can have the performance of an Evo minus the expensive insurance. You can insure a Ralliart as a regular Lancer!

There are a few reviews here I agree with, but plenty I don’t, and I’ll tell you why.
I’ve been to various dealers over the last few years, and most off the time I feel like I’ve come away with a s**t deal, because I wasn’t sure what was really going on with the sales process, I just thought if I lowered the price from what he said, I was getting a good deal. I usually wasn’t.
I bought my Evo here at the end of 2011, and I could tell as soon as I talked to Sam he was going to treat me right. He was very up front, straight to the point, and really well informed. The guy definitely knows his stuff.
From what I’ve read elsewhere, these guys sell tons of cars, so this is where you’ll get the best price. If you want a good car, at a fair price, with good service, and no bullshit, come here.
If you’re someone trying to bully salespeople, and cry about it when your offer gets laughed at, I think they’ve got some people willing to make those deals down by the border.