Milano Door Design

These people are total unprofessional, We meet with so called the «owner» Anton, he told us his traveling for a moth to get training, promised to with us at our house to order the inside and entry doors, Try to contact him twice, no response, I was very skeptical to do business with them based on the reviews, but wanted to give them a shot since I have my business and customers can be hard to please sometimes, but the Owner proved that the reviews are very accurate.

Wanted to view their showroom but noticed two addresses for Orange County — Huntington Beach and Costa Mesa. I called to confirm and got someone on the phone who said the warehouse is in Huntington Beach and the showroom is in Costa Mesa. When I asked him about hours he said — we don’t have «hours» we are by appointment only. He then proceeded to ask when I might be by and he would insure that someone was there to walk me through. Told him just after 10 am – to that he said «Oh, I am the only one here and I have an appointment at 10 am. If you are truly going to be in business, have a showroom and want people to buy from you, then you better be able to support it. I see the other reviews for service and they are not good. Time to find a better store.

Worst Worst Worst!!! customer service they lie so much!!! Do not even attempt to buy from there. After confirming the door is in stock and ready to order it the rude salesperson Joe all of the sudden with no explanation the door was no longer available. Even then he did not care or even try to help find a solution to the problem!!! Horrible Horrible experience

I would like To warn all customers about this store.
Me and my husband bought a house and all doors inside are from Milano doors. It results that one of the doors have a problem with the lock, it needs to be replaced or fixed. I called realtor who sold the house to us and he told me to contact Jose which was the person whom installed the the doors
I called this jerk and tell him the problem he tells me he would come over to the house the next day at 1 pm
The next day at 1 pm he never shows up. 40 min after 1 pm I called him and he apologizes saying he forgot and he would come next day same time.
The next day he stood me up again! I called him 40 min after 1 pm and he answers the phone saying he was at his home and he hung up on me!
I’m beside myself with the disrespect and I professionalism of this individual!
I called Milano doors and ton tells me that Jose is not employed by them he is just a contractor
And Jose after he takes the money from installation he will never show up if there is a problem
That’s great! So, who is going to fix my problem?
And why are you still referring this thief to do jobs when you know he will never comply with the customer demand?

I purchased sliding glass doors for my bedroom closets. They are gorgeous! They are made with high-​quality materials and were easy to install.
The reason for only three stars has to do with customer service and delivery. I ordered the doors on Jan 19^th, and they were ready on Feb 6^th. I was told that they would ship on Feb 13^th. I sent several emails after the 13^th asking for delivery info, but was ignored. I finally called and was told the truck broke down, and the person on the phone had the audacity to give me an attitude about it as if it were my fault. I finally received my order on Mar 1^st.
Tip– I have very uneven floors and jacking up the wheels wasn’t enough to keep the doors shut. I added the soft side of Velcro sticky strips to the inside of the upper track and that created enough friction to keep the doors shut while still allowing them to slide open and close with ease.

After my experience with Milano Doors and Mike, I can only conclude that the negative reviews were written by competitors wanting to discourage people from dealing with Milano. I am not a competitor, I am not a friend, I am not an employee or a family member. I am just a very satisfied customer. I had a vision of contemporary doors running the length of the hallway of my Manhattan pied a terre and received outrageously expensive estimates from two well known companies. I found Milano after an internet search. I was referred to a Brooklyn showroom (above a Russian supermarket), loved the quality and, okay, I’ll admit I was a little reckless, sent the rough openings to Mike and ordered the doors over the internet. Mike kept in constant touch about the manufacturing process, sent us photographs of the doors, and voila! The most perfect doors arrived in less than three weeks from order to delivery. These were not stock doors. The sizes were custom. This is a company that knows what it’s doing. The value is amazing, probably ¹⁄₃ of the other estimates. And as a final footnote, I was heartbroken when I scratched the inside of one of the doors with a hanger. I emailed Mike and received a response within hours — on a Sunday! We followed his advice, and the doors are as good as new. Don’t hesitate to order your custom doors from Milano. We will be dealing with them again.

I’m not sure if this is the same place I ordered. I went to the New Brunswick, nj place to see the finishes. We’re very pleased with the results. We ordered closet doors, 3 panels to cover 120″, about 9′ ht. they look great! We’re very happy. For doors that large they run very smoothly. The look is very contemporary. We would use them again!

If I could give lower than one star I would, the door quality is lousy and the customer service is even worse. We received our doors and the simulated wood finish is no more than contact paper with a wood grain to it, the area in the jam where the strike plate is was peeling away after less than six times opening the door. I have called I have emailed and I have received no response. I hate to say it but more than likely I will be ripping out our front door very soon and throwing it away. Let last issue that I would like to warn you about is the keys that come with the door can not be copied, they are European keys and no one can copy them so do not loose them otherwise you are in trouble.

We ordered a door from Milano over 6 months ago and still have not seen it. Unfortunately, we were stupid enough to pay up front. We call weekly now and they always promise to call back but have never, ever returned a call. When we call, they tell us that the door is somewhere in a container being shipped to the U.S., but they have no idea where the door is. During the last call, I asked the guy who I could talk to in the business other than him… he indicated that I would talk to the west coast manager, but that he was in a car traveling across the U.S. When I asked him to spell his name, he said «it begins with «z» but could not spell it. He explained that it was a Russian name and hard to pronounce or spell. He then suggested that I might talk to the east coast manager, but could not spell his name either. I fear that that we have fallen prey to a scam. Be very careful if you are thinking of ordering anything from these people.

I purchased two exterior doors. Two months after they were installed the doors began to swell and the finish peeled away. Milano came up, they examined and admitted they sent two interior doors. They ordered new doors. Six months later after the first door was installed. I saw that they were making my entry way smaller. I asked that they don’t install the second door, because Custom doors mean you make the door fit the house not make the house fit the door. 3.5 inches smaller. Three months pass and they sent a very unprofessional set of guys. They used a contrasting silicon on the seam, the frame did not reach the floor, the cut out around two bars, my blind father could have done better. I complained and they said there was nothing they could do and hung up. A week later the handle came off in my hand. A week after that I noticed the finish was peeling away. I filed a complaint with the BBB and they never responed. I am not taking further steps to hold them accountable for these doors. $ 3500 for inferior product and workmanship. Find another company. This saga has gone on for more than 2 years. I wish I could upload the photos for you.