O’Reilly Auto Parts

WOW! We call and speak to Xochitl. She verified she had a part we need and said she is holding the part for us at the counter. We drive to Huntington Beach to pick it up and the chick says they dont have it. FREAKING REALLY? No apologies, no «please let me check another store» nothing. When I ask why she told us she had it and was holding it, she shrugged her sholders and stared at me. When I asked for the managers name she bobbed her head and pointed to the door with her nose. REALLY? She did finally write her name down on a piece of paper. We left and called the Santa Ana store where they not only verified they had it but also REALLY pulled the part to hold for us. Alex, you’re awesome dude! NEVER will we go back to this location. This person needs her employment terminated because I’m sure we are not the fulirst she’s treated like this.

Very good customer service by the assistant manager and very helpful. Will definitely comeback again.

Everyone is always very friendly and helpful at this location. I never have to wait for service like at some of the other locations. Well stocked too! :)

Honestly I always choose O’Reilly over Autozone in my area. The staff at O’Reilly usually are great and very helpful. Today I decided to stop into this location on the way to an event and was running short on time to pick up something for my colleague.
There were no other people in the store except myself and there were 3 staff members behind the counter. I believe Timothy was the employee helping me (he was very helpful) but didn’t have a login number for the register, so he asked his coworker.
The coworker was teasing him that he could not remember his login code, and proceeded not to give it to him. I then asked him to just give him the code so I could check out and get on my way. I don’t know if the other employee was having a bad day, but… no lie! The guy is so cool that he says to me, «Sorry about that, I’ll be sure to take longer next time.» I thought maybe he forgot that he was at work, but he responded so quickly like a douche.
I actually was recording the whole conversation on my phone, but I still cannot believe it.
All my experiences at O’Reilly have been great. I hope this is an isolated incident at this location.

I visited around 8:45 am 2÷2÷15. Cashier was kind and courtesy
Nice place to buy auto part

I was just in and purchased a pair of wipers for our mini van and it was a great experience. The staff was very helpful and friendly. They made sure they had the correct wipers for my van, presented me with all of the options based on prices and even installed them for me! Let’s just say, I’m very impressed with O’Riellys!

My battery died at 8:45pm and thank god this place was open. I really wished Costco was open later. Anyway, I came here to get a replacement battery and Phillip was really helpful and kind. Normally, they do not install batteries for you nor does costco when you buy a new battery. It would have cost me a lot of money to get it installed at a dealer which I was planning to do the next day. But Phillip was so kind to put it in for me because he didn’t want me to spend a fortune getting it installed. And he did it while off shift. Gosh I wish there were more great people in the world such as him.

Called in for a check engine light. The guy I talked to told me
No store does them anymore and told me a place that does them for free!!! Mind you this was the 4^th place I called for this.

This was my first visit to O’Reilly’s and it was exceptional. Phillip (at least that was the name on his shirt) was super helpful! He knew the products really well and he really went above and beyond to help us out. Replaced a headlight and windshield wipers for less than $ 30 and in under 10 minutes. I usually put this stuff off forever. What a relief! Thanks Phillip!

This is a convenient store but it is not too large which limits its selection to a degree. Some of the counter help are friendly but some move in slow motion, both physically and mentally. The convenience factor, though, is a bit plus.

Just needed some cleaning wipes for my ride but these guys hooked it up at a reasonable rate and I was just wasting time till the Boost Mobile store to open anyhow. I even needed a question about a battery booster and the employee went into detail about the differences in prices with the battery boosters and battery chargers. Did a really good job of being informative and helpful. Good job O’Reilly

The HB O’ Reilly Auto (previously Kragen Auto Parts) is super helpful and nice, I don’t know anything about cars & usually haven’t any clue what I need — but they don’t mind wasting time to explain things and are always nice :) I appreciate it!

My Husband and I went to this store twice, the first time to buy and the second time to ask a question both times were good, the second time was AWESOME! One of the employees came out to our car with us and helped us screw on a license plate cover (I wish I had his name) it may not seem like a big deal but it is employees that go that extra mile that really help a business prosper! This awesome employee will go very far in life, politeness and a great attitude pay off!

Great auto parts store. Good fast, accurate service.
Knowledgable and professional staff.
Good stock of high quality parts

Very knowledgeable. Auto zone on Warner could never get anything right. Go to these guys, they know their stuff.

Since I was next door at America’s Tires getting my tires replaced (awesome place by the way), I figured I’d pop by to pick up a replacement headlight bulb. By chance, I started chatting with the tech at the register, who not only offered to install the bulb, but he also took a look at my trunk struts as well. It was an unexpected surprise to come across such stellar service, and I’ll absolutely be back.

Okay Unilocalers here is another amazing place to visit. I am surprised it’s not Unilocal but I am super excited to share my experience with this business. Long story short I was picking up my bride’s maid dress at Alfred Angelo’s. I own a classic 1967 mustang which has never given me problems but it decided to not start up for me when I was ready to head back home. I spent about two minutes trying to turn the key and nothing was seeming to work. I smacked my head into the steering wheel and heard some guys approaching. Of coarse any girl would think, great… here come some «guys» who will show a girl how to fix her muscle car. I really wasn’t in the mood to deal with jerks but I was surprised to see they had an auto part shirt and noticed the store down aways with a sign saying O’Reilly Auto Parts.
I got out of my car and they guys popped open my hood and tried a few things and still nothing. They even tried a jump but nothing. So we wondered back into their store and they went digging for a certain part that would help the starter. They were super nice and funny guys. I was just so thankful they didn’t give me a hard time and were super nice and friendly. They honestly were trying to help me and my problem. One of the guys eventually finds the part that I needed and I asked if I could pay for it before he installed it and he told me not to pay until he was certain that would fix my issue.
Turns out the guys were totally right. They installed the part in about five minutes and my car was up and running. I went inside and was thinking this would totally cost like at least $ 80.00 and I was surprised to see the part and my pepsi ended up being around $ 23.00. I was totally shocked and felt like I wanted to do something to just say thank you. I offered to buy sodas or snacks but they said they were fine. I learned a little about the guys and their cars and about the store. They are about to have a grand opening in July with their customers and their cars. I gave them my information because I want to go and show my support.
I am truly thankful for the help these guys gave me. Customer service is a HUGE thing in my book and for me it was worth my time and energy to write a Unilocal review, personal thank you letter and a email to the company. I highly recommend going to this place. The location is a bit far but if I am able to I would totally visit this location again.