Pacific Premier Bank – Huntington Beach

worst bank EVER! Zero stars is more appropriate. Wells Fargo, B of A and Chase have better customer service and the business sales reps are just flat liars. They will say anything you want to hear, but it is all a lie, once you move your accounts.

Pacific Premier Bank is top notch at customer service! If you are tired of big banks and busy banks, go here! They work with you and even know your name! What bank can do that? As a small business owner, they have helped us in so many ways. They also are very community oriented and give back. This bank has a great reputation with people and in their community. Everyone there is great and feel they care about their clients!

Worst Bank I have ever banked with in 50 years, they have gone down hill for the past 2 years.
They say they are the best and fastest growing bank yet they are closing locations. Terrible customer service and the oldest online banking technology to date.
If you like driving 20 – 30 miles to do you banking with this primitive bank then this is the bank for you.
Closing my account today !!!

I have been with this bank since 2000 and it had been great –really wonderful service –until the last few years. First, I got someone else’s bank statement. When i called the bank to inform personnel about the error they were very casual about it – as if it happen regularly!
I used to mail deposits in the pre-​paid envelopes and, for the past three years, it has taken up to two months to get deposits posted. After I worked so hard to get the USPS to agree to an investigation, the personnel at the bank (Heather) told the USPS there was no further problem. Some of the bankers now can barely speak English so communication is difficult.

I would give this bank zero stars if that was an option. I own a moderate sized small business in HB and was was approached by a saleswoman that came to my business. She told me all the wonderful things this bank can do for us. We have been with them over six months and it has been a nightmare. Every transaction gets screwed up, misplaced, or a hold is placed on the funds. Their online banking system is horrible and lags by days.
Today, 2÷20÷14, would mark the fifth check they have placed a hold on in the past month for no reason other than they can. I did not have one problem with any other bank I have dealt with in the past 20 years I have been in business. The only reason I switched from Wells was I was sold on their banking «features» by the saleswoman. This all turned out to be nothing more than hopes and dreams. Even the saleswoman tells me there is nothing she can do, that is if she returns my calls.
The first major transaction I did with them I lost over 15k in jobs lost and weren’t able to be completed due their lag in banking and non response. The manager, Shawna, is also less than responsive and her answer to everything is «there is nothing we can do» or «I don’t know.» I don’t know how this many people who know nothing about banking are in one place.
The second this check clears I will pull out every cent I have in this bank and start spreading the word to other local businesses to warn them of the business practices of this bank. I am just thankful I didn’t move over my personal funds, that would have been a nightmare.

I have been banking with Pacific Premier since 2007. It started with $ 5 bonus for each old pack of unused checks from other bank ($ 25 max). Then they were paying pretty decent interest. If you use your ATM card in foreign countries, for cash withdrawal, they don’t charge foreign transaction fee (other bank charges 1% to 3%); they won’t reimburse fee charged by oversea banks though, unlike domestic atm fees. My brother, who lives in northern calif, opened an account when he was visiting here for the purpose of using the atm card for foreign travel. I am not sure if they have changed this no fee policy.

I have been a customer since 1999 when this was called Life Bank, and nobody would give me a car loan, probably because I was 18. Life Bank took a chance, and I have been a customer since. Back then, I only had a car loan account, not an actual checking account; however, once I paid off my car loan in ’03, I dropped washington mutual in lieu of having a checking account with Life Bank. The bank is now called Pacific Premier Bank and I have had nothing but positive experiences.
Pros:
*No ATM fee when taking out money. That’s right, you can go to ANY ATM machine, take out money, and you will be reimbursed the fee the next day.
*Never any lines at the bank when you go in to a branch. Everyone is friendly and will make sure you are welcomed when entering.
*The staff at my home branch (HB) will periodically call me to make sure everything is OK. I know, I was sort of weirded out by this at first, but what awesome customer service. They are calling me just to make sure everything is fine. I just have a checking account, it’s not like I have a million dollar CD or something grandiose like that.
*I feel like they actually cherish my business as opposed to feeling like I have the priviledge of being their customer.
Cons:
None