Petco

In a nutshell: poor service, poor products, poor training of employees, bad attitude of employee. Wish I could give it negative stars.
We purchased a retractable leash, among other things, early December. One month later, the retractable leash broke — the leash just snapped away from the lead. It just snapped back in my hand. My husband took it back, and the store replaced it with a an identical new retractable leash.
One month later, THAT leash is almost completely torn apart the same as the first one. So my husband took it back to the store. At this point we just want our money back since 2 leashes in a row have broken in the same way which indicated to us that the product is faulty. My husband took it back with the receipt for the replacement leash. The young woman clerk was snippy towards my husband, told him he had to have the original receipt to get a refund. She told him she would not refund the money without the original receipt and he would have to leave.
Of course, we did not keep the original receipt, since we had the one for the replacement. However, my husband paid with a debit card, and I was able to print the total purchase amount transaction debit from our checking account.
This time I took the second defective leash, the receipt for this leash, and the printout from our bank showing the original purchase. The same snippy clerk said «I think your husband was in here last week.» I said yes, and I am returning with the bank receipt. She said it was against store policy to give the cash back, and she would have to call her manager. So she went to the back of the store somewhere to call. A few minutes later she returned — gave the information to a male employee running the cash register next to hers, and walked away. Did not say one word to me.
The man came over to the register, refunded the cash to me, and told me «The manager said this is against our policy. It is being done this one time, but would not be done again in the future.» HA! I told him not to worry, that would never be a problem for us in that store again.
To me, the whole process was unacceptable. We will NEVER go in that store, or any other Petco store again.

This Petco is always very clean and organized when I come in
Also, they have a cashier named Kayla who is absolutely wonderful and amazingly helpful!

Very happy to see the Petco grooming team is still THE best team. My dog really needed a bath, and Promise squeezed us into her schedule within 24 hrs (thank you!!), did a great job with him, he smells great, his nail are perfectly trimmed, and the most important, he was so happy because she treats him like if he was her own dog. She came out to greet him, pet him, making feel comfortable, and then took him to the back with him following her instead of dragging him.
If that was not enough, he got a super cute bandana, and a bag of treats! That was super sweet! A Christmas (or holiday) present for him! How cool is that?
It is priceless to me to get a VERY competitive price, and AMAZING customer service. Letting my dog in the hands of someone who actually cares for him, and loves her job is really priceless. He is a good dog, but he has issues when he is taken away from me (he is a shelter dog). but Promise made it so he didn’t stress, and didn’t have such a hard time to watch me walk away and I can’t thank her enough for being so nice.
With so many businesses going down the hill customer service wise, it is really good to leave a store smiling, feeling completely taken care of. It’s good for us, and good for the store. While i was waiting I bought a bunch of cool toys for him to put under the tree.

I love my dog as my own child, but I also like to get my money’s worth. I always take my pup somewhere to get bathed, nails trimmed, and ears cleaned. I would love to do it myself but think delicate jobs (like nails and ears) is best left to those well trained.
A few months ago I took my dog to get her nails trimmed for the first time at the HB location, the girl at the grooming desk was very nice and through. She had informed me over the phone of what documents I would need to bring in. So upon arrival she greeted me with a smile and I handed her my documents. she quickly started input my information and quickly notices the rabies vaccination form I brought had expired! luckily I had all my dogs records with me, and she kindly helped me look through the file of paperwork for the current tag. My dog was in and out of getting her nails trimmed in about 15 mins.
However my next experience was a complete 180. I called a few days before made a appointment for my little pup. When we arrived at the grooming desk at our appointment time there was no one up front, which is understandable, they seem to always have a few doggies in the back. well I stand there a couple mins and realize the two workers are chatting in the back room. so I ring the annoying little bell, and out walks the sales woman. I write sales woman because she almost immediately started barking off different high prices to me. I had already stated a simple wash would be sufficient over the phone. she kept pushing different add ons which I was simply uninterested in, and the whole interaction seemed very impersonal and pushy. after denying all sorts of up sells and add ons, I reiterated I only wanted a wash ear clean and nail trim, and no perfume. The woman took my dog in the back and assured me she would be ready in a few hours.
After a few hours I was called and told I could pick up my little princess. When I took my receipt up to the cashier I was being charged for a Dalmatian? wash. I’m unclear as to how they charged me, or for what package. I have a 65lb Labrador and thought I was getting the most basic wash with no cut or any extras. I was quoted an estimate of $ 30, but upon checkout it was a little less then $ 45. I don’t mind spending a little more if the service is superb. but I felt like the associate was trying to make a hard sale (at the groomers for goodness sake) my dog smelt like she had been rinsed with water and no soap, she had dirt still inbetween her paws and under her belly. her nails had almost a no difference in length.

I took my dog in for a nail trim a few months ago, so this is a delayed review (for a good reason!)
We always go to Petco for nail trims but this was our first time at this particular location. Two minutes after we dropped him off, the groomer called us back and said she couldn’t work with him because he had «too much anxiety» and told us to go to a vet.
1. My dog is the LEAST anxious. He doesn’t give a shit when we leave him alone and loves being around new people.
2. As I said, we had been to other Petcos plenty of times with no problem whatsoever
I told her all this, but eft anyway. Today, I went to a Petco in San Francisco asking for a nail trim and the groomer told me there was a note on file about how my dog should go to a vet for nail trims because of his anxiety. The groomer gave it a try anyway because I told him we had no problems at any other Petco. Afterwards, he told me everything went fine and that he would erase that note from our file.
Thanks, Petco groomer lady. It wasn’t me, it was definitely you.

We came in today at our wits end with our 7 month old hound (stubborn)-pointer (smart). We spoke to Rachel in lengths who knew so much about food, behavior, and all natural fixes.
After doing our best to not crate her, it was now time as our pup was now unlocking doors while we weren’t home, chewing wires and eating anything she could. As much as we didn’t want to, this was the only solution.
She recommended we get Cali some calming drops and a Himalayan chew. We also talked about he constant itching and she recommended salmon strips or changing food totally.
No matter our question, Rachel had the answer and was happy to help and extremely pleasant.
Thanks Rachel for going above and beyond to help us out :) hopefully we’ll see you in training!

Great spot always open when I need something for My dog. Staff is always helpful if you need pet supplies in east Huntington Beach this is the place to go. They have groomers but I use pet dogma on Adams

No offense Petco but you are definitely not keeping up with the competition. I don’t know who would want to leave their baby here to get groomed when I took a peak at the back and everything looked so old and dingy!!!
The main reason why I dropped by Petco today was because I wanted to quickly grab a new leash for my dog since his was looking like it was about to fall apart. Unfortunately, I left empty handed because the selection was so small compared to what I’d seen at Petsmart and I wasn’t able to find any that I liked because they only had the generic looking leashes. I knew I would be happier if I waited until my next Petsmart visit.
I swear I’m not sponsored by Petsmart or anything but it’s like comparing Nordstrom to Walmart. You can notice a definite difference in shopping experience, without having to pay higher prices. No one greeted my pup or asked if I wanted help finding something like they do at a certain other pet store *ahem* I’m a confirmed Petsmart fan after today’s Petco visit. This is closer to my house but I’d rather drive a few more miles to shop at Petsmart. Anything for my doggy! :)

DO NOT GO HERE!!!
Worst petco in the area. I’ve tried getting my dog groomed here 3 times and all 3 times they’ve said I wasn’t on their record? Seriously? The last time I even called an hour in advance to make sure I had an appointment and they assured me I did but when I arrived they kept telling me I didn’t. They tried blaming it on me stating that maybe I got confused with their other HB location so I pulled out my phone record and showed them it was them I called and not the other location. When they double checked their computers they told me my appointment was for 2:00 not 3:00!!? Um no, because I called beforehand and double checked before coming in. WORST CUSTOMER SERVICE EVER! Never coming back here again.

What excellent customer service! The employees were so friendly and helpful. They seemed interested in cultivating relationships with my dog and me. I originally just came in for a quick purchase, but would gladly come here again because of the welcoming atmosphere.

This has to be the smallest petco I have ever been to.
They had no selection of pets (unless you count a feeder tank of gold fish and like 4 rats). So, unless you want dime a dozen goldfish or a rat, don’t go to this store.
(They probably have pet adoption events, we just didn’t go on the day they had any animals, apparently).
Their stock also wasn’t that diverse. We were shopping specifically for a water reptile and didn’t find anything we needed. We also weren’t greeted or helped by the staff (not that we saw anyone).
Would not return.

The people here have been amazingly helpful. Thank you. I was having cat pan blues and they really helped me out. I got a great deal on something that will hopefully be the solution to my issues. The last time that I was here was because my cats were stressed out because of some changes that we made to the house. They recommended something helpful. I am really pleased with my experiences here.

I got a dog sweater for my friend dog for Xmas present and I hope it will fit. Sadly they won’t be able to help about if this sweater is gonna fit for a pug or not. Internet prices are way cheaper and they don’t match the price which is so funny. I just found out that we can order online and pick up from the store. Unfortunately when I asked the sales person, she said they don’t do store pick up.
Check online first so you don’t need to spend extra 10 $ like me

This Petco is okay but I don’t think I’ll be going here again. They lack of customer service… I was a manager for a retail store for years so I know how that works. I wasn’t helped at all with so little customers being in the store. I’ve been here a few times already and the staff I’ve seen we’re really nice. But today was different. Think I’ll try another store next time.

I get my dogs groomed by Miranda all the time. They love her! She is THE BEST. Perfect haircut every time. They look forward to seeing her. When I pull into the parking lot they drag me through the store until they see her. She is so gentle and patient with them I will NEVER go to another groomer. I also take them to Keriann to get bathed in between groomings, my dogs have really sensitive skin and they are very prone to hot spots. Keriann takes extra care and since I’ve been going there the hot spots have disappeared. If you love your dog take them here!!!

Brought my little Oliver in for a cut and bath and Kacey did a great job and you could tell when i picked Oliver up he was totally comfortable with her! The only downfall is that they are pretty busy and the cashiers in the front don’t seem to help with phones. One girl can’t do it all!

I have been bringing my dog to Bri Z, Bree H & Miranda since she was 8 weeks old. My dog had trust issues when she was younger and it became fairly difficult for them to give her a bath. They eventually made a strong connection with her and found a way that made her feel so comfortable. Three years later and they continue to go above and beyond. These girls are a huge strength to this store and I am never disappointed.
THANK YOU GIRLS!!! I appreciate you and thank you for always taking such good care of Ruca. She loves you all!

I come here regularly for my dogs nail trim & teeth brush. I was helped by Bree in the grooming dept. She has helped me before with the same outstanding results.
She has made a connection with my dog. I peeked through & saw my dog submit to her nail trim with little resistance. Normally, that’s not possible.
She has also gone out of her way, more than once, to show me products that I’ve inquired about like dental chews.
She is a very knowledgeable associate and has excellent customer service!
Bree is truly an asset to Petco and they are lucky to have an employee like that.
Thanks Bree!

There are a lot of Petco’s out there. I think it’s safe to say that they are pretty much all the same. They all carry the same stuff and the layout is eerily familiar. The thing that separates this Petco from the others is the staff.
I walked in for some flea meds. That’s it. Nothing more. I went right to the case and looked for one dosage for a puppy. A nice young lady asked me if I needed help and I explained that I just adopted a puppy and wanted one dose of flea meds to hold her over until we gathered everything she needed. She stopped me right there and said «YOU ADOPTED A PUPPY?! CONGRATULATIONS! What’s her name? What rescue did you use? Here is a book of coupons to help you get her everything she needs!»
Sure enough she hanged me a coupon book just for people who choose adoption. She was so cheerful and happy I couldn’t help but get happy too. I did just get the flea meds, but I made it a point to come back to this Petco to make more purchases.
It really makes a difference when the staff is happy and love their jobs.

One-​stop shop for all your pet’s needs. The customer service here is great too; people are friendly, and you can bring your dog (s) inside too. We pick up treats and toys for our puppy from time to time; although I have to admit we buy most of our products online! :) BUT if you’re looking for something immediately (and can’t wait for the online shipments to arrive), then this is the store to do some shopping!
All Petco stores gave out Free antler ears for dogs & cats on Black Friday! :) with purchase (in 2013).
2014 Black Friday gift: photo ornament + shutterfly gift
2015 gift: DR. Seuss antler