Regency Palms Apartments

I’ve lived here for 2 years now and have liked it. Had issues with neighbors in my first apt, management got me moved into a different apartment right away. The office staff is always caring and responsive to my requests and needs. The mgr Maureen is great and goes above and beyond managing such a large complex as well as she does. Maintenance staff is quick to resolve any issues and work professionally and fast to fix anything out of order.

Let me just say I am a first time renter. Me and my Fiancée were looking for an apartment complex to call our home. We looked at a few apartment complexes but this was totally the best option for us. Not only were we completely happy when they made our application process super easy. Always keeping us posted through out the process. Also they are super pet friendly which is a total bonus! Since we own a handsome German Shepherd. I have lived here for 2 ½ wk’s and found out my puppy had an allergic reaction to the carpet. So I contacted the leasing office and Angie is so awesome she is going able to have it switched to plank flooring for us the very next day. May I add perfect timing before our furniture gets delivered. I’m am just so thankful the whole staff is so nice and were able to accommodate us.

This complex has the worst managers I’ve ever encountered. Legally I’m sure they could be in quite some trouble with the way they disregard tenant rights. My unit was first infested with bees or wasps, then with hundreds of termites. I was forced to live with the infestation for 3 weeks before they would send a professional to fix the problem. They said for me to just vacuum them up. Next we had a roof leak during Christmas. Our children had no bedroom from Dec. 22^nd through Jan. 4^th. Did they adjust our rent? Did they reimburse us for the repairs we made out of pocket? No. They had us sleeping on the livingroom floor during the holidays, how sweet. We have leaks everywhere and we’ve been paying our own money to fix the unit because it’s outside of their budget. I pay just under $ 1650 per month yet they cannot afford to provide basic maintenance. Mold is everywhere in our unit and I’ve complained multiple times. Roaches are a common issue as well on the ground level. There’s never any parking. I’ve been up til 4am waiting for a spot to open circling the complex. This is no exaggeration. I’m surprised that no one notices the good reviews are all familiar faces of people who work for the property. I’ve never looked forward to moving so bad! Staying in a motel would be more appealing than living here. Please don’t let them bait and switch you like they did with my family.

This is my follow-​up review.
I give it 5 stars because I feel they deserve it. I guess it’s my personal opinion but seeing all the negative reviews about this place I feel I should voice my opinion. I enjoy living here the staff is great– office and maintenance. Note there are always bad tenants no matter where you go but one can only do so much about it. I agree that the main pool area is loud and I have seen dogs at the pool as well. But a few bad apples shouldn’t equate to the entire community. I personally enjoy living here.

Let me start with the positives of my review that earned this complex the 2 stars I gave it…(If I could have given it 1.5 I would have)
1. Maureen the property manager is very nice and seems to care about the tenants
2. Very fair upon moving out when it came to breaking our lease, repairs, charges, etc. They did not scam us in any way. Everything we paid for was well deserved.
3. Refrigerator is included
4. Large windows on each side of the unit which allowed for nice air flow
Now, onto the negatives. I lived here for 2.5 years and this is now my standard for types of complexes I will never live again…
1. Apartments are old and run down. They have not been updated in quite some time. No new appliances, and apartments come with the bare minimum.
2. Tenants are extremely trashy. Because this is an «inexpensive» complex in HB compared to most, the tenants all act like they are straight out of the trailer park. They are loud and obnoxious, walk down the side walks drinking, playing music loud, basically having no respect for other tenants.
3. DO NOT… I REPEAT… DO NOT live above the main pool area, OR ANY POOL AREA for that matter. Pool area rules are not enforced by any of the staff except Maureen. On days she isn’t there you can kiss any peace & quiet goodbye. Examples of pool craziness: Glass bottles shattering even though «no glass» is allowed, DOGS in the pool area (super unsanitary), loud & obscene music playing so loud I couldn’t even keep my windows open during the day. If you contact the front office, they apologize but the madness continues.
4. They will tell you that they have «security patrol», but they don’t. No one patrols this unit. The pool is meant to close at 10 pm but there are parties that go on there near midnight. Large dogs bark all night long and security doesn’t feel like this is an issue to come out for, making for really long & sleepless nights.
5. My apartment was infested with fleas twice, and I didn’t have a dog. The grounds are crawling with fleas because of how many dogs there are in the area. Orkin is literally in the parking lot every day at this place. I lived in a building that did not have any roach issues, but many others did.
6. Landscaping is looking worse and worse. It looked great when I moved in, however it has turned into mud instead of grass.
I could go on, but I won’t. Do not live here unless you’re cool with all of the above & more. Again, Maureen is great but the rest of the staff will not care about you at all. I was embarrassed to bring people to my home for 2.5 years. I’m so happy I found a new apartment!

Albsolutely the worst place I have ever payed to live. Always extra charges and my car has been towed twice. Looked at me straight in the face and told me there was nothing they could do. Please be smart and don’t do it. Don’t make the same mistake as me

I like living here for the most part; it’s walking distance to sprouts & the Huntington Beach Central Park. My boyfriend & I are lucky, because we live in a back corner, so we don’t get a lot of the noise pollution from the courtyard & have parking available (other places in the complex don’t have as much parking so you have to walk). There are a lot of kids in the neighborhood, which is fine except that they often leave A LOT of trash and toys in the walk ways & littered over the grass. The maintenance workers usually end up being the ones to pick up after them. Also, if you like to entertain, there is no «visitor parking.» You can park one guest in your carport but anybody else has to park outside the complex & walk. There are a lot of trees in the complex & pools too. Overall not bad.

Final update: Charged outrageous fees for cleaning and repairs. Reglazed a perfect tub and I had to pay for it.
Don’t experct to see your deposit.

Still live in this apartment complex, I love my neighbors but staff is very rude!!!
Different staff members will tell you different things about the lease agreement. Nothing is consistent with what they say. Very frustrating.

This apartment is similar to what I can only imagine what it feels like to be in purgatory. No one actually wants to be here, but unfortunately you’re stuck here, with high rent, poor neighbors, and all the asbestos that you’d ever need to file a class action lawsuit. The floors of the laundry room is caked in dirt, several of the machines there dont work, the residents leave their laundry in the machines for days on end, people dont seem to understand the concept of picking up after their dogs or themselves, the cement is caked in dog feces that the untended children have drug through the complex, the grass is infested with fleas so they’ll end up in your home, the pool is poorly maintained and often is closed due to the aforementioned children defecating in the pool. The management will lie to you about anything and everything, including lying to your spouse about what you discussed with the general manager, Maureen. Their current office staff is a masterpiece of disfunction, constantly mis managing, making mistakes, and with the property manager, Maureen, lying to my wifes face about a conversation that I had with Maureen. Its despicable that they lie to tenants, care not about work going on in surrounding units that can significantly effect your lifespan. They allow for trash to pile up in the dumpsters, which attract vermin, and do not care. I have waited to post this review until after we terminated our lease as we were concerned about what actions they would take. I am hoping that the state will sanction this company, and encourage any potential leasees to avoid this location like the plague.

It has now been six years with the great people over at Regency Palms apartments. My neighbors have always been wonderful and courteous, and the staff/​maintenance team here is always on time.
The apartments are located conveniently in the center of Huntington Beach which makes it a prime spot for all your shopping and everyday needs.
I am looking forward to maintain and continue my residency with Regency Palms.

I haven’t lived here that long, but I did want to at least commend the property mgt staff for quickly addressing an issue that initially delayed our original move-​in time period. I was hard-​pressed to be out of our temporary location and they immediately found us another unit with the same rental price. So I am incredibly grateful to them. Kudos to Ms. Vicki, especially, for all of her efforts and keeping communications open. It really did get us out of the rock and the hard place we were in!
Aside from that, I do like living in our new place. So far, it’s been quiet, we’ve always been able to find parking even if it isn’t always close to the apt (which was a nightmare at our last location). It’s gated and there are new security locks on the gates. There are bike racks, but the ones by us are generally full. If you already have a laundry card, I suggest checking to see if it’s the same as the one they use here, so you can save yourself $ 5! Lol!
I also like that they have an online resident portal to make your payments on and that they can email you notifications about policy changes in the community and why they made the changes.
If you mainly email one person at the mgt office, I’d highly recommend copying the general office email too, in case that person is out of the office for any reason.
Beyond that, I will have to update y’all later down the line when we get to know the rest of the place. We have yet to get to the pools. D;

Been trying to get ahold of these people for 3 or 4 days, trying to sign my lease. Have left multiple messages and emails and no one has contacted me… help?

I’ve lived here now for about 5 months and I can’t say enough great things about Regency Palms. The staff is what makes the Regency Palms a great place to live. Maureen and Vicky in the managers office are the greatest, not only are they professional but they both make you feel like they are good friends, never got that warm friendly feeling from anywhere else I’ve live. The maintenance staff alway say hello and are courteous and friendly.
Yeah the kids can be a little loud but hey they’re kids playing outside! All my neighbors are nice and considerate. For living in such a hugh gated community everyone who lives here are nice and respectful of each other.
For all you haters of the Regency Palms good luck in finding a better place to live and thank goodness you decided to move we don’t need haters here!
So keep up the great work Maureen, Vicky and all the maintenance guys you all are the best and thank you.

Before moving here we were apprehensive because of all the bad reviews posted here. However, we still pushed through with the lease because we didn’t have enough time to look for somewhere else and I can say that I am GLAD that we pushed through. We live in the Warner side by the heated pool (I think among the 2 – 3 pools here only ours is heated).
PRO & CONS:
— The apartment unit itself is nice and spacious. the bathroom layout is kinda weird, it’s like a jack n jill layout but eventually we got used to it and it’s actually pretty convenient. Yes the walls look like it has been repainted so many times but what apartment isn’t? unless you go to the newest apartments and pay maybe 2,500 minimum then you’re better off there. Nonetheless, it doesn’t bother me. you won’t notice it unless you take a closer look.
–clean surrounding. Yeah they are occasional dog poop, but that’s an issue of irresponsible dog ownership. Every morning the maintenance guys come to clean the surroundings and clean the pool and the Jacuzzi.
–walking distance to a LOT of places. I love the location! and it’s only 3 mi from the beach!
— The neighbors are okay. normal people. sometimes during the weekends people will be in the pool blasting their music but it’s the weekend. and even if it’s during the weekday, so what? no big deal! it’s not obnoxious loud. so far, none has gone past 10pm and it’s not something I can hear from our bedrooms or with our doors shut. I like it here. there’s a sense of community. NOw, my next door neighbor is kinda pushy (haha) but that’s just my bad luck.
IT’S AN APARTMENT COMPLEX. THEY DON’T DO PERSONALITY TESTING (HAHA)
–The office so far has been attentive and helpful.
I hope they won’t raise our rent as much as the others say when our lease is up.

Jennifer, if only you had visited this community and seen the upkeep or replaced my tire after it was stabbed.
You are only the «online reputation manager» and I know that all you do is reverse troll negative reviews. If anyone is doubting this please visit the other equity residential properties and see her responses and «knowledge» of each community.
I stand by my review and base it solely on my experience and not just on the regret I have for working/​living in this community and dealing with the representative company. If you can spare the drive, get away from this area and Regency Palms.

So far my experience has been very pleasant here. I love my view of the courtyard and how well it’s maintained. The leasing office staff is very friendly. The washers and dryers work great. It’s a nice sized apartment. Love that it’s pet friendly. I will definitely be renewing my lease.

If I could give this place zero stars, I would. Let me first start off by saying I have lived here for almost three years with my BF. This complex is deceiving at first, looks nice, quaint and quiet, but soon progresses to barely tolerable.
First, the neighbors are LOUD and inconsiderate. Multiple neighbors above and next to us constantly have loud parties, play loud music with the bass so loud it shakes the ceiling and walls and are just plain loud and obnoxious. I have had to call the front desk numerous times. Call me a grandma, but i don’t think it’s appropriate to blast loud bass music at 6am or 11pm during the week. When I call the front office to complain, they say, «Oh, we will call them and tell them to turn the music down». YEAH, THAT’S GOING TO DO ABSOLUTELY NOTHING. Instead of relying on management, I normally just bang on the ceiling or walls until they get the hint, or I’ll just tell them to shut up myself by knocking on their door – much faster and more effective.
Second, we were conned into signing our lease even though we didn’t want to. Not to mention, they didn’t even want to go over the lease, instead just e-​mailing us the lease on Doc U Sign, saying «Oh, here you go, you have five days to sign this or get out» Not to mention, they increased the rent by over $ 100.00.and for what?! the increased amenities? LOL, I don’t think so.
Third, It took them SIX WEEKS to repair a burst pipe from the people above us that leaked all over our ceiling in the kitchen and dining room area. SIX WEEKS. And this was with us proactively calling and letting them know. We were just breathing in mold for six weeks. NO BIG DEAL, RIGHT?
Should I even mention the parking situation? They claim to be sticklers on parking permits and such, and even TOWED my roommates car for having expired tags, when in fact, they weren’t even expired. I didn’t know the security company had those kind of authoritative powers like the police do. Oh wait, they don’t. Moral of this paragraph. Good luck finding a spot after 9pm. Numerous times, me, my BF and our roommate have had to park our brand-​new cars at AutoZone, where homeless people sleep, because cars without permits took all the resident spots, and no one has done anything about it.
Maureen, the property manager, or whatever her «executive title» is is also rude and unpleasant to deal with. If you e-​mail her with a concern, you’ll be lucky if you get back some crass, one sentence, inarticulate response.
The only pro here is you can have animals, but that also means that people won’t clean up after their own animals sometimes.
The actual apartments are small, no dishwasher and very minimal storage space. Everything is painted bright white, so you feel you you’re in a mental institution. The bathrooms are poorly ventilated and also lack storage space.
I’m sure they pay someone to respond to all the negative reviews on here.” Sorry about your bad experience here, let us know how we can fix it.” UMM, I DO THAT ALL THE TIME AND NOTHING EVER GETS DONE. It’s a vicious cycle, Regency Palms.
The only nice part is the maintenance people waving to you when you leave, but then again, I’m sure they have to do that.
I cannot even begin to fathom the nightmare it’s going to be when we move out.
For additional Regency Palms horror stories: Please refer to Christian B.‘s post.
JUST FOUND OUT SOMEBODY DIED IN THE POOL, TOO. AWESOME!

Don’t waste your time here. This is a horrible place to live and the worst place I’ve lived at hands down. Let me start my long list of complaints.
My first issue here is that the staff and employees don’t give you the time of day. It is almost impossible to get ahold of someone in the office and when you eventually do, they don’t care about what you have to say. The generic convo usually ends with «Someone will get back to you» and no one does. You have to go out of your way if you have a problem that needs to be addressed and I will give you an example shortly.
Second issue, the continuous parties and weed smell. I have neighbors above me and next to me that constantly blast music. Literally all hours of the day is a constant party. When you call the office, nothing happens. They listen, say they will do something, and nothing gets accomplished. If you have a problem, you might as well call the cops because Regency Palms won’t address your issue.
Third issue, the parking situation. The apartment complex makes a HUGE deal about you having a parking permit on all of your vehicles but doesn’t ever enforce the rules. I would say about two to three times a week, I am forced to park my car outside of the apartment complex. Usually at autozone or Carl’s Jr and risk having my vehicle towed because the apartment complex doesn’t enforce the permit rule. I walked the complex after parking my vehicle at Autozone (due to not being able to park inside because of the high volume of cars) and realized that over half of the vehicles didn’t have permits. So as a paying resident, I am forced to park my vehicle on other properties and risk burglaries and being towed because the apartment complex will not enforce the permit rule.
Fourth issue, I had a pipe in the apartment above me break. It literally flooded my kitchen and other parts of the house. I called emergency maintenance to come out and fix the issue. When the maintenance guy arrived, he shut off the water above, and put a humidifier in my kitchen to dry out the excess water in the ceilings and wall. Little did I know, he didn’t put the drainage hose in the sink or outside and it resulted in the humidifier flooding my entire kitchen numerous times that night. I was told that I would have to be put in a hotel while an outside contractor came in to inspect the safety of my roof. I called weekly trying to get updates on when my ceiling would be fixed and I never got an answer. It took them SEVEN weeks to finally come in there and fix my ceiling. For 7 weeks I was breathing in a nasty, moldy musky smell (which made me and my roommate sick) because no one ever got back to me. I couldn’t believe that. This goes back into the argument about the office staff not returning your calls. When I was finally put into a hotel room, they forgot to book a room for my roommate. I couldn’t believe the treatment. Here’s the biggest kicker of them all, when I finally got ahold of the manager 7 weeks later about my ceiling, she had no idea that there was even a problem with my ceiling! It shows the lack of communication between the staff.
Fifth issue, I felt strong armed into resigning my lease. I knew my lease was ending in August of 2014, so I contacted the leasing office in June of 2014 to negotiate the renewal process. I told the leasing that the only way I would resign the lease is if they could install hardwood floors in my into due to the carpet being disgusting. I was told it would add an extra 50 dollars a month to my lease (which was fine with me) and that they would inspect my apartment and let me know. I never heard anything back from the leasing office. I called weekly and never got calls returned. Finally, a week before I was supposed to resign my lease, they inspected and told me it wasn’t possible to install the floors due to my floors having too many layers of flooring on top of each other. So that gave me 5 days to look for a new place which wasn’t possible. Even if I did find a new place, the apartment complex said I have to give a 30 day notice (which I could of done if someone got back to me in June) before moving. So since I didn’t have a choice, I had to resign my lease.
My final issue, I have had a Directv Dish in my front yard for 2 ½ years. No one from the office has ever said a thing to me about that dish for as long as I’ve lived here. All of the sudden, I get a note on my door saying that it can’t be there and that I needed to call the front office so we could discuss it. The letter said that if I didn’t respond in three days, they would take action. I called the office every day for FOUR days and asked to speak to the property manager. I explained my situation to practically every employee each time I called and they all told me the same thing «The property manager will get back to you» and she never did. Finally on the fourth day, I had to physically walk into the office so I could talk to someone about my issue. Hope this review helps.

Stay awayyyyy. It s like a dog facility. A lot of dogs barking. I understand it s pet friendly complex but if the dogs are barking at 5 am, it s horrible.
Pay 50 $ more find another complex.
Office doesnt care what u complain about. They just say ok we will take care of it but no action.
Dont do it.