Skip Crank – State Farm Insurance Agent

I had been a customer of Skip’s for many years, but after an auto accident last year when I was given some misinformation and then lied to, I decided to switch to Monte Snyder’s office last month.
So I get my monthly bill a few days ago, and it’s from the Crankman’s office. I figure maybe the switchover hadn’t officially occurred yet, so I call Monte Snyder’s office to find out what was up. The lady who answers the phone tells me that the Crankpeople transferred my policy, but not my bills. Which, of course, makes no sense whatsoever.
I then ring the Cranksters to find out what’s up, and it goes like this:
Me: «I transferred my policy to Monte Snyder’s office last month, but they told me that you guys haven’t transferred my billing info to them yet.»
Crankhelper: «You didn’t transfer your billing to them.»
Me: «Yes, I did. I called the corporate office phone number you gave me and told them to transfer my account to Monte Snyder’s office.»
Crankhelper: «You asked to transfer your account, not your billing.»
Me (all incredulous and stuff): «Why in the world would I transfer my account to Monte Snyder’s office but keep my billing with you? That’s the most ridiculous thing I’ve ever heard.»
Crankhelper: «You’ll need to call them back and have them transfer your billing.»
Me (to myself): «You suck.»
So I call Monte Snyder’s office back, tell them the situation, and the lady says, «What? They should have called the corporate office themselves. I’ll do it for you right now.»
Like a crappy neighbor, Skip Crank’s State Farm office is dumb.

Whitney was very friendly, helpful and efficient with my limited time. She made the visit exceptional. Thank you for the help!

I’ve had both my auto insurance and renters insurance with this agency. They are very professional and helpful. Whitney recently assisted me with obtaining the rental policy. I was not sure if our rental office required that the $ 100k was for property and/​or liability coverage. Whitney went above and beyond by helping me figure out that it was strictly liability coverage. She was extremely knowledgable and very pleasant to work with. I will continue using this agency for all my needs!

I’ve had insurance with State Farm for a few years now and this office is great. I am always greeted with great service every time I call and you can tell they really care about their customers. I called in a few weeks ago because I was preparing for a road trip and right before I was about to leave, I realized I didn’t have a copy of my current ID card. I was in a panic and didn’t know what I was going to do.
I quickly called into the office and Whitney was instantly able to email me over my ID card in less then 10 minutes and I printed it out and was good to go. Whitney wished me a safe trip and wanted to hear all about it. She then told me to call or email her if there’s anything else I needed. It’s great to have an agent that truly acts like a good neighbor. Whitney made me feel so at ease, thanks Whitney!

I have been a customer of State Farm for several years. My insurance agent, Alicia McBurney, has been very professional, easy to work with and always accomodating to my questions and needs. I have all of my policies through State Farm such as car, home, life and business. Anytime I need documentation for my two businesses, Alicia is very prompt to get me what I need and very willing to help. I would highly recommend!

If I could give zero stars I would.
My mom was involved in a rear end accident that was not her fault. Was never able to speak directly with Skip and every time we called the office we were told they did not know the answer and given an 800 number to call. Absolutely horrible experience from the start. Like a BAD neighbor. State Farm is not there. At least our agent isn’t. This man should be ashamed of himself. Collecting his percentage as the «agent» and not doing one iota of work!

Worst Customer Service Ever. Every time you call for the person you want they are never there. Ask for an Extenstion and they say they can’t promise you anything. Like WTF is that BS. When you file a claim you are jumping between 3 people. Telling them the same story over and over again.

Not sure how previous rating can be factual when it boils down to a lot of claims… any insurance company would drop her AND one was her fault… yikes, My experience is great customer support and caring people dealing with real issues. Can’t say enough good things about the agency. Good experience compared with previous insurance companies. Alicia is great.

Alicia is my new Insurance agent. I found out because I called to report the purchase of a new car. I wasn’t happy to hear that there was a change in agents. I am a major creature of habit and don’t like change much, I was concerned if that meant the quality of service would change. But Alicia exceeded my expectations provided quick and quality service. Skip Crank is doing something right there. Thanks for continuing to take care of me and make sure I have the coverage I need!