The UPS Store

I was sending two Therma a Rest camping/​back packing mattresses back to the manufacture for repair in Seattle Washington. I had roiled up the pads, and put them in a 24X24X18 box, I thought I had done a good job. First I went to the USPS the price was $ 57.00 !
Then I went to the UPS store on Olive Street in downtown Huntington Beach. They quoted me a price of $ 51.00 ! I said it’s too expensive to send it is just mattresses and Marcus the guy working the front desk asked if he could see how I packed my box. Marcus is a packing wiz he managed to re-​pack the two mattresses in a 24X6X18 size box and charged me $ 16.69 + $ 9.20 for the box total
$ 27.39 !!! If you have any packing needs or want to send something, you need to go to this store, and make your life easy. Marcus did a great job I will return.

The worrrrrrrrrrrrrrst experience I ever had with UPS store, this particular store they were extreeeeeeemly rude and careless to their customers, from the owner to the worker, everyone in the store!!!
They lost my expensive package but not even apologized to me! They charge one print piece of paper for $ 3.22 while other UPS store only charge for 25 cents,
Please please never do business with these guys!!! They are the worst!!!
All they want is your money please be very careful with them! They totally ruined my new year!!!

USURY: WILL NEVER DO BUSINESS HERE AGAIN
I walked in the door looking to make 2 prints off of a USB or email. One large machine was running a job, although several smaller machines were unused. I told Mascus, the person working behind the counter what I needed, and he directed me to the self serve computer terminal. I loaded by USB, then looked for the icon to access it – only the system was downloading/​installing a driver in order to read the USB. This took about 30 – 45 seconds.
I opened my file, printed 2 copies, ejected the USB, grabbed my prints and turned to pay.
The entire process took maybe, 90 seconds — most of which was their system updating, and waiting for the printer to warm-​up and print.
Most stores like this (OfficeDepot/​Local Mom&Pops)) will allow you to access a terminal at no charge, if you print a file — and pay of the prints. Office Depot and FedEx/Kinko’s and other shops I’ve been to will print from a USB or email… you only pay for the prints.
The UPS Store… charged me $ 3.44…that’s $ 0.44 for the prints… no issue there, but $ 3.00 for «Computer Rental» for the 90 seconds that I spent accessing the file and selecting «PRINT.»
I would have had no real issue if they’d had a meter that tracked usage, charging $x.yz per minute for computer use — BUT, they don’t. There was no meter and the $ 3.00 fee in my estimation is down right usury. If Marcus had warned me that I was going to pay a rental fee of $ 3.00, to access my files — I’d of made an informed decision, and would have had no problem with the store. Only that’s not what happened. That Marcus directed me to the terminal without adding a simple disclaimer, like: «If you want me to do it, it’ll take a while; but, you can use the rental terminal to print, only it’s a minimum $ 3.00 fee, plus the cost of the print» — seems sleazy, disingenuous, and quite frankly — short sighted, and a little greedy.
When I questioned to $ 3.00 charge, Marcus informed me that it was for «computer rental.» When I paid the bill in full, while registering my view that this was excessive for such a short time — he smirked at me, and said: «we do it all the time.»
No problem — I’m new to town/​the neighborhood, and was actually thinking while I printed my file, about renting a mailbox. I also have several large jobs I need printed on a regular basis; for which I’d been using a print shop closer to my old place. I’m downtown now, and thought I’d «go local» instead of driving to the other place. LESSON LEARNED. When you have a place that treats you right — stick with them. I hope you make the most of my $ 3.44 UPS Store #4482, because it’ll be the last penny ANY UPS Store ever gets from me.

I know what to expect when I go here. They seem to be a family style establishment which is always nice. I rent books online for school and they have always taken my returns for me even when I don’t have boxes or tape to seal them up. I also made a mistake once and was suppose to take it to the US post office but they took it for me anyway.
I get my fax needs done here and always with a smile. Does seem a bit expensive for $ 3 for 2 pages faxed but I have never compared that rate. They also have the cute Christmas stamps and other holiday stamps.

This store saved me hundreds of dollars – really. I returned cable equipment to Verizon (FIOS) through this store. Several months later, I noticed on my bill that Verizon was still charging me for the equipment. When I called, they claimed that they never received the equipment (this appears to very common among cable operators). I hadn’t kept the tracking number (mistake), but the employees at this store were able to find the tracking number for me. With this tracking number, Verizon took the equipment off and gave me a credit for the months charged. Thanks for going the extra mile and saving me hundreds.

WORST SERVICE EVER. The workers, manager, owner– all carry the same arrogant egotistical attitude. Prices are ridiculous & service is HORRIBLE. Here’s a tip UPS Store workers: you’re in a service based industry– be courteous or FIND A NEW JOB!
For the owner who is racist: «my people» will never patronize your establishment again.

Really poor service at this location. Was trying to send something back as a return and asked the guy what to do. He said «it’s pretty self explanatory.» Nice…

Kind of confortable place green parking just in front. way to pricey! They should smile more there but they are very professionals.
Sorry customer service is very poor

I was in HB on vacation and had some last minute marketing pieces I needed to print on Tuesday for a conference in Vegas on Wednesday. And I wasn’t looking to print on 8.5×11 paper; I needed very strangely sized, two sided, color tri-​fold brochures on good, thick paper. Because nothing I do can ever be normal to simple…
I walked into UPS with my file and Todd was awesome, so helpful and nice. He had me email him the file, checked the measurements and was up front that they didn’t have the size paper in order to accommodate my ridiculous tri-​fold, but he could convert it to their largest size possible. He then took the time to print out examples on various papers so that I could choose exactly what I wanted.
Ok, great. Good image, like my paper… I need 200 of these suckers printed, cropped and folded by 8am tomorrow. Not a problem, says Todd. And by 5pm that day he called to say my brochures were ready. Which was pretty cool since I didn’t even have him start the project until about 2pm the same day.
I wasn’t able to get my product until the next morning, but when I stopped in, the staff on site was just as friendly and helpful as Todd had been and my brochures looked awesome.
I had a great experience and would absolutely use them again should the need arise. Except I will be pissed if I have to work while I am on vacation again. No bueno.

We have been working with The UPS Store on Olive St. in HB, since before we opened for business. Everyone at this store is helpful & polite. We usually submit our print jobs via email & have had great results every time! If there is any questions or concerns with job submitted they will email &/​or call you before proceeding. Steve, the owner will make sure the job is done right & in a timely manner. We are proud to say that Paradise Vape uses the UPS Store — Downtown HB for all our printed marketing materials & stationery. Thank you for services!
Team Paradise

I usually don’t check Unilocal reviews or write them, but this place has the worst customer service I have ever come across. The owner would not give me an envelope to overnight my package for my corporate account. I went down the street to the store on Atlanta and didn’t have a problem at all. Avoid this place if you can. Only 1* for proximity to bars.

Ok. Lets call this place what it is. It is a cash and carry location. If you have a UPS or DHL Account you may drop off an already labeled package or envelope. They will not provide waybills for you to send anything on your DHL or UPS account, your customers account or 3^rd party. They are a drop off only and pick up only for DHL and UPS account holders unless you are paying them full rate to ship. This is an absolute misrepresentation of being an Authorized UPS or DHL shipping center. The owners need to make this known they are hurting their own image. People with these accounts need to know so they don’t go in and exepect full shipping services, then come away after not being helped and slam this location.
Hey if all you want is to run in get your mail, pay premium shipping rates, get charged for tape strips they sound like a good place for that. I can get better service cheaper at the US Postal Service. But passing themselves off as a DHL and UPS shipping center they are disgraceful. please feel free to argue my key points.

Just a sweet little store in a pretty part of town. Friendly helpful peeps. Open on Saturdays, and they were able to mail my package via priority mail USPS, even though the post office down the street was closed.

I’ve had a post box at this UPS store for 3 years now and have never seen less than great customer service. They are my go-​to place for copy/​print (email it in & then pick up — easy) and bindery jobs.
Yesterday I needed 17 books bound quickly and Tom fit them in and delivered in 30 minutes. The «other guys»? Sorry we can get them to you in 7 hours.

5÷07÷13 @ 2:15 p.m. The staff at this location are a**holes! There is zero customer service at this location on Olive St. in HB.
I work with over 150 employees down the street from this UPS location. I had such a horrible encounter with the staff at this store, I notified the operations department at my company to tell the emploees to avoid this location at all cost. My package was ready to ship with a pre-​paid shipping label. I needed a shipping pouch which this location did not have or a couple strips of tape to affix the label on to the package. The employee wanted to charge me for the (2) pieces of tape. There was a tape dispenser right behind him and he could not spare a couple strips. The employee is short, heavy-​set with dark black hair. Avoid him at all costs!

The guys that work here were all helpful and easy going. It’s not an easy job and I give them props for dealing with the public so well.

If you are dropping off a package here that you’ve arranged to ship through your UPS account, you will experience TERRIBLE customer service. One word responses from the employees when asking questions, zero eye contact, and a complete lack of positive attitude from any of the employees at all.
I’ve been dropping off packages at this location for over 2 years, and I have consistently received the same terrible service time and time again.

Quick and painless. My dad bought some pricey posters at the surf museum across the street but they were all out of tubes. UPS had three different sizes at $ 6 each. Perfect!

Friendly, professional service. This place is my one stop shop. The UPS Store makes shipping packages quick and easy. I no longer stand in long lines at the post office. :) You can also drop off your outgoing USPS mail here.
The thing I love most about the UPS Store is the Post Mail Box service. Similar to a PO Box, but one major plus… it’s not! You can have packages sent to your PMB and they will sign for them. Super convenient at times!
If you ever need keys made, they do that too!

Considering that I’m downtown practically every day, this is my go-​to UPS store. Everybody in the store is always helpful, and I get all my mailing needs taken care of. The owner is always friendly, as are his employees. They’ve also helped me out with copies and faxing, in addition to taking my USPS mail. They do all the printing for local businesses and schools, so this place is definitely community friendly. They’ve got P.O. boxes with 24-​hour access, which I always find to be convenient.
Seriously, I really like that USPS drop off… that way, I don’t to walk 500 feet to drop a letter off at the post office. ;)