The UPS Store

Wow. No wonder this place gets such bad reviews and no customer loyalty. I walk in the store, no other customers at all there. I have a UPS drop off. They charged me 75 cents for a piece of tape! Must have been 4 or 5 inches long. I have had a PO Box here for years. Time to look for a new loc2.

Oh, God please close down this store. People work here are so angry with bad attitude. They should looking for another jobs. They have a very poor customer service. Please UPS your business model is killed. I will pay more to get Fedex or USPS. Please and plase rethink your business model. Thanks.

Ugh! I use this location for my wine club shipments. I receive an email from the wineries letting me know when my shipments have arrived. When I go to pick it up, there is an issue 90% of the time. The staff will either tell me it’s not there or they take forever to find it. I have to tell them «Alyssa signed for it at 1:14 p.m.» The staff is disorganized and cannot multi-​task. The place is void of customer service. I wish there was an alternative, but the Unilocal comments at other locations seem to be just as bad as this one. It’s too bad UPS drivers don’t work here because they are always so friendly and helpful!

I walked in only one customer is there I asked her to tape my box, yes when I look at the receipt they charged me 75 cents for taping. The girl said she can’t because the line is too long! there were 3 people now, she humiliated my by saying next, ignoring me, I told her I felt uncomfortable leaving it untapped, she said it’s our policy took my box and threw it on the ground.

Customer service always seems to be an issue here. When I have a drop off for UPS (no label needed) seems like a hassle to the staff. UPS supplies are supposed to be available but it takes an arm and a leg to get them.
Guess I will have to find another location.

To all of those that complain about fax prices, you do realize we live in an age where faxing is as as close to obsolete as you can get? Sure, you can fax a toll free number for free if you owned a fax machine but if that was the case, you wouldn’t be using The UPS Stores’ services would you? Yer hating solely on the fact that you do not own one.
Truth be told you can use many free online services to fax documents but you’ll need to scan them into a PDF format. I’ll bet dollars to donuts that you can do such things for less money than to use a VERY antiquated form of communication (ie fax) at a local copy shop.
That said, this store is no better nor worse than the rest of ‘em. Just go in knowing what the hell you want to do and move on with your life.
Go to church to expect miracles.

Edited to update that things have changed. The bad employees are gone, The current ones are doing a fine job, and it is are back to being an average UPS store. Added another star accordingly

We have heard of bad customer service but sometimes one wonders why? I walked in asked a question… huh! I am not even sure what to say… the woman in her late 40’s early 50’s…did not appear to have any customer service. Perhaps, face only has one gesture and that gesture is not really an inviting welcoming one. I don’t know. I just hope that the package is picked up and delivered.
I first went to the one on Golden West and Warner. I walked out. The Asian woman wanted $ 1.00 dollar to put tape on a small box for my reading glasses to return to sender. Not that I mind paying for the tape but the way she said it. It is a UPS prepaid sticker on the box. I guess the local store don’t make money from accepting the package. I just hope it gets to destination.
First time, using THE UPS STORE and it is definitely not a good experience.

I will never visit this establishment again. Faxing 11 pages to a toll free number and another 3 pages to a private, local number cost me a whopping $ 16!!! Outrageous, considering that I supplied the paper, the majority of the fax went to a toll free number, and the establishment was apparently using an antiquated fax machine that required a manual feed, and it shut down once while the employee was trying to put the fax through. Total ripoff. To charge that much for a fax in this day and age is pretty audacious.
My husband also had a terrible experience sending a letter via UPS from this store late last year. He was charged upwards of $ 40 and then the letter was never delivered to the address, which was a government building (and therefore, should have been relatively easy to find). He did not receive good customer service at the store when he complained about the problem, and did not get a refund or even an apology from staff.
Bottom line? You’ll probably spend less money and receive better results using a carrier pigeon.

They’re a bit understaffed for a Saturday here. Just one gentlemen working. He was very helpful and knowledgeable, but the wait is unacceptable. There was still a line once he was done with me.
You get a very casual vibe at this store, which is characteristic of this town and I like it.

Well, Valentine’s Day is next Friday, and I had some jewelry to ship over to a female friend of mine in Taiwan. I didn’t want to walk all the way to the «nearest» P.O. on Warner and Edwards, so I thought I would send it out via UPS. Everybody who work there was really friendly, but one little thing was that I didn’t know that UPS would actually charge so much for overseas shipping INCLUDING packing peanuts, etc. not to mention the packing *boxes,* and all that good stuff too. Oh well… at least they told me that the stuff will get there in a week, so that’s good — At least that’s one thing I wouldn’t have to worry about. :)

Another great experience at the ups store! Last week I came in and was greeted by very friendly staff.

Like another reviewer stated, UPS stores around town are pretty much all the same, but what sets them apart is their customer service and the customer service here is the worst I have ever received at a UPS store. I recently acquired a box at this store to handle all of my wedding invitation responses and gifts. Everything was great until my last two trips to the store. All the male employees are fine, the one female they have working there is so mean and I just can’t figure out what I did to get such rude service from her. I was in a few weeks ago trying to pick up wedding gift packages because I received an email that packages had been received. I was about to go on a honeymoon for a few weeks. She had packages in the store that belonged to me but wouldn’t let me take them because it was too much work for her to «check them in.» I offered to wait but she was completely unwilling to check in the packages, so I NICELY let her know I was leaving for a few weeks so they would have to keep the packages. I was headed out of the country that very day. The day I returned, I went to UPS where the lovely lady was again unfortunately working. She charged me $ 25 to pick up my packages, which I suppose is something in the agreement, but decent customer service would have been to remind me of that the last time I was there trying to pick up the packages which she wouldn’t release. I would have sent someone to pick them up for me. She wouldn’t check in the packages and let me have them and then she charged me for keeping them. I probably could have been fine with all of this if she hadn’t been so rude about it. I’m still flabbergasted at what I did to make her treat me so horribly. I have never encountered any other female that works there and that might be the best arrangement, this one doesn’t seem to work well with others. I would not want her dealing with customers at my store. I feel bad for the owner of this one who clearly doesn’t know how customers are being treated or doesn’t care. Clearly she must be dealing with some personal issues, but it would be nice if she could leave them at home and be just a little nicer to those who walk in the door. There are plenty of UPS locations to choose from — keep on looking if you want to be treated like a valuable customer and person.

Eh. Horrible service today. this is the local UPS spot for the HH shopping center. This place usually has great service and are extremely helpful. Today, I dunno if it was a new guy, hungover or just dumb, but he needed a mulligan on shown up for work.

Last year I moved to Long Beach, California and sadly, yesterday was my last day as a customer. The service was always above and beyond the call of duty. Every employee was nice and had a great attitude. This store was the reason I became a customer with all the other business in this wonderful shopping center IE: Trader Joe’s, Chase, Bowl of Heaven, and A slice of New York Pizza.
Back in November 2011, I suffered a broken hip and shoulder and was hospitalized for a month. I had sold on eBay and hadn’t had the opportunity to finish the shipping part of the transaction. They sent an employee to my home to retrieve the item, and packaged and shipped it for me.

DO NOT use their notary services. Our passport application for our daughter was rejected because they added an attachment that was rejected. They assured me this would not be a problem and now we are stuck with the extra passport fee AND they requested another notary fee (and suggested to try to do the same attachment again!) I think not. I will go to another notary for round 2 and any future notary services…

I have been to this UPS many times and every-​single-​time it is amazing.
It is amazing because the people who work there are kind and know what their doing which makes the process actually enjoyable.
I left this place today and I cannot stop thinking about it.

I work here part time and my boss is awesome :) they have great customers service and all the people are happy and nice to work with… proud to say I have a job here, hope they all feel the same :)

UPS stores around town are pretty much all the same, but what sets this one apart from the others is the customer service. Whether they are busy or slow, they acknowledge everyone that comes in the store. When they are working with you they focus on you only. I also like that this store carries Hawaiian gift goodies (things I can’t get now that Hilo Hattie’s is closed).
Tip: Bring your packages in already packed, taped and addressed to save yourself money. When you go to the post office they won’t pack it for you, so do it yourself and save some time by not going to the post office.