Firestone Complete Auto Care

Very impressed with this store. I have used Firestone for 10+ years and must say that at first I had reservations because of the store’s location. Turned out to be one of the better Firestones! Everything was done on time. So far so good …

So yesterday I called to see if they had my tire in stock. Efrain (employee) said he did. I was like great i’ll be on my way, but I just had to double check the size so I asked him if it is the same size for my car. He checks and says, oh wait i dont have it, i’ll have it by tomorrow at 11. Ok, honest mistake no big deal i’ll go tomorrow. Today i get there and I meet with Efrain and he tells me that the tire was not here. The tire is not here? He gets on the phone and «re-​orders» the tire from there wearhouse and ask if I am able to come tomorrow. Why would you tell me to come in today at 11 telling me that the tire will be here? «It just didn’t come.» This employee needs to be damn sure that a product will be arriving if not at least give a better explanation to a customer. And i shouldnt be asked the size of my tire more than twice. I’m sure Firestone has a pen and paper to note tire sizes. He checks the back and tells me that they have the same size tire but different brand. I checked the size and it is completely different. Come on, dude! Very unhappy with the service. Thanks for wasting my time and gas.

Great service! Anthony was so helpful, he helped me stay within my budget without compromising my cars needs. I had my front brakes basically completely done and replaced a bad tire all for a great price. Very happy with Firestone and their team.

Hands down! this Firestone Store has change completely. I just came to do my oil change figure I would give them another chance. Spoke with Freddy and he took care of all my needs! I felt if I was doing services in BMW service department. THANK YOU FREDDY

So I was at Firestone on 8^th and la brea and had alignment issues and the tech informed me that he would not be able to fix the issue. I felt like they weren’t trying so I went to the firestone in Huntington park and spoke to Oscar and Alvaro. They gave me such good care that I was compelled to get a balancing and install camber bolts as well. This is after I was informed by the tech «ALEX» that the adjustment were made and corrected the alignment. This firestone in Huntington park gave me the upmost respect and care that I needed for my car. I drive a hyundai genesis coupe 3.8 2015. Thank you for the care. You have my loyalty to return for future maintenance.

Third time I’ve had to buy run flat tires for our sienna. This is the first time I buy tires at Firestone Complete Auto Care and so far, so good. They actually price matched Costco in every detail down to the so called hazard insurance. They even through in a free oil change. Very happy customer.
Only 4 stars because the work was supposed to be done yesterday, but there was a mixup with ordering my tires.

BE VERY CAREFUL WITH FIRESTONE, THEY DO NOT CARE FOR THEIR CUSTOMERS. ABSOLUTELY NO SENSE OF ACCOUNTABILITY IN ANY LEVEL OF THE COMPANY. COMPLETE LACK OF ATTENTION.
I had my radiator replaced a total of three separate times since they performed the initial work. I didn’t find it necessary to complain for that I understand things happen, what I do think is important is what is done to correct mistakes, taking ownership. The last time my radiator was replaced a fitting was installed without my knowledge, I was told by the dealership it was retrofitted. That fitting came loose while I was driving which caused my radiator to overheat. I filed a complaint on the company website to have this taken care of. I was contacted by the district supervisor, Brandon who instructed me to have it towed to the nearest location which was in Arcadia. Once my vehicle was there the technicians stated that the fitting wasn’t leaking enough and wasn’t slipping either, which I thought was a lie or they were just incompetent. I witnessed the fluid leaking from the fitting and the vehicle wouldn’t go into gear, I also have pictures. I asked the claims department manager Gil, to have the vehicle towed to the nearest dealership to have a second opinion. The dealership found that the fitting was leaking and needed to be replaced also that the transmission was slipping and would need to be replaced. It took months for Firestone got back to the dealership and sent another investigator to inspect the vehicle who again said that the transmission was not slipping. Firestone authorized the dealership to take care of the leak but not the transmission. I asked Mr. Gil if they would warranty the transmission he said they would if anything happens they would just reopen the claim, I could live with that. I picked up my vehicle from the dealership and Chris from Montebello Chevrolet said «its slipping». By that time i just wanted my vehicle back, I didn’t mention that this all started 11/​19/​2014. The dealership had my vehicle since early December they did not get approval from firestone till February. My vehicle now has mouse droppings form the time it sat. We could not get a hold of anyone in corporate level for two months! Brandon and the Huntington Park store level staff had no clue what was going on, they performed the work. I picked up my vehicle 2÷7÷15 on 2÷11÷15 my vehicle would not go over 30mph the transmission failed. Ive emailed, called, left numerous messages and no one has the decency to contact me either to say they will or will not take care of the problem they caused for me, the ordeal they put me in, having no means of transportation to continue with my life. Firestone does not care for there customers has no sense of ownership for there mistakes. So if you take your vehicle in, just hope that they do not make any mistakes they will leave you of the cold. Im still being optimistic they will give me a call.
D.U.

Last week, I called to see if they were busy. I needed to get my oil changed and tired rotated. Alvaro, the general manager recommended that I make an appointment for faster service. I agreed to a 10 am appointment on Saturday. I showed up on time and he greeted me by name. I was surprised he remembered me. Very cool and great customer awareness. He was with another customer but asked Adan to help me out and gave him my paperwork. Within minutes, my car was being tended to. Within an hour, Alvaro came to get me saying my car was done. I expected to be there a little longer since they were super busy but no, I was in and out in an hour. I’m so happy I found this place and I dwfinaohave recommended it to many people. Great customer service is hard to come by, especially in the auto service industry. Alvaro and Adan showed great customer service skills and left a lasting impression. I’m definitely a customer for life.

With so many auto repair shops around, it’s hard to know where to go and who to trust. Unless you know someone in the business it almost feels like every time you go and get your car serviced your gonna get ripped off somehow.
Not at Firestone! They truly employ people that strongly believe in their motto, pure honesty is the key factor to success! I went to a few different auto repair shops, a local competitor and a few mom & pops auto service shops, every place I went to I went i came out with more question than I went in, and had a strong gut feeling I was being misled.
Alvaro the GM at my local Firestone welcomed me and eased my worries. Not only did he give me great information, but he worded everything into terms and examples that I would comprehend. I’m no car repair genius but Im also not dumb, I know enough to know when I’m being played and when I’m getting real help.
I went in to service the breaks on my girlfriends car a few week back, he not only gave me detailed information about what was wrong with the car and what needs to be done, but he also gave me great alternatives to fit my budget and ways to maintain the car so I can be worry free when my girl is on the road. He has an amazing staff with great customer service and an amazing knowledge of their job. It truly feels like a family neighborhood shop!
I recently went back in to get all four new tires and a simple oil change, him and his staff once again went above and beyond, they did an amazing job, more than I truly expected! It is safe to say I now will always drive a Firestone!

I dropped of my car on Sunday night using the night drop box, it was fixed and ready by the time I arrived after work on Monday. I spoke with Alvaro and Robert on the Phone throughout the day and was kept informed about the needed repairs. When I went to pick up the car Robert was very courteous and helpful. I will definitely return when my cars need any kind of repair. I really enjoyed the fact that I can leave my car overnight and pick up after work. I can use my time in a more productive way other than sitting in the waiting room…

I seldom write reviews, but my recent experience with this Firestone Service Center deserves its merit and just review.
This Service Center is the best by far of any local Firestone Centers in the Southland.
I live a mile from another location in Cerritos, but they fail miserable in comparison to this one, and probably others.
This Service Center knows the meaning of customer service, something the public sector does not instill in thier employees anymore.
Alvaro and the crew here took care of my warranty work, something another location did not want to consider, even after paying for an extended warranty on the tires I purchased for my wife’s car, $ 1000.00, not cheap, right???
Thanks again for the valued customer service you and your crew give, much, much appreciated.
I will continue to drive an extra ½ hour out of my way to come to this Firestone, even though I’m a mile away from a closer one.
To all, bring your car here, they have extensive knowledge on what they’re doing, and don’t make assumptions.
Thanks again

NO INTEGRITY, NO PROFESSIONALISM, SHADY MANAGEMENT, A RIP OFF.
NEVER AGAIN.
I went in here for an Über vehicle inspection. I know Firestone is a place for tires, but they didn’t just try to sell me their tires, but they flat out tried to blackmail me into buying some new tires for a couple hundred $ if I wanted to get them to PASS my vehicle inspection!!! My car is a 2013 model that came with new tires when I bought it. My tires are totally NOT worn out – they’ve got wear typical of a year’s use or 8k miles. After waiting 3 hours for the inspection of my car (I was told it’d be a 45 min wait), one of the Firestone mechanics came and told me that although my score technically qualified a PASS on my vehicle inspection, that his manager required that I purchase new tires anyway if I wanted to get that PASS. I was just so confused about what he was saying, partly bc it seemed he was just as troubled and dumbfounded by the words coming out of his mouth, that were no doubt fed to him by his manager. Then, THE MANAGER stepped in (who I’d hoped would clear things up and be fair), but goes on to say that despite objective scoring guidelines, that he will not pass my inspection, purely based on his own intuitive comfort level (and shady sales tactics), UNLESS I buy new tires from Firestone. Ridiculous – that’s like a teacher telling a student that their score was a B-​, but they will still give the student an F… unless the student gives the teacher some $.
The next day, I went to a more honest mechanic in the über network, and got a PASS on my vehicle inspection (no mention of tires needing to be replaced), WITHIN MINUTES.
I will be making a formal complaint to corporate about the shady manager of this location.

I actually had a better experience this time now since its under new management previously I felt I was just another number and left not quite satisfied. What i loved about it was the professionalism and knowledge of all that was happening with my car and what it needed. Alvaro Cardona showed excellent customer service, patience and assured me if at any time I had any questions or concerns to call him directly. I appreciate all his hard work and excellent leadership skills. I also thank his team for a great job! The only thing is that the waiting area could use a little facelift and more comfortable chairs because sometimes the wait can be long, and might as well make our selves comfortable while we wait. ;)

Well my experience here wasn’t too good. I waited two hours for an oil change 8 o’clock Saturday morning. I told them that I wanted to have my brakes checked. They wanted to charge me $ 950 for front and rear brake pads and new rotors all the way around. So I told them to put my tires back on I’m going to have it checked some where else. So when I took it to another mechanic I was told that my brakes and rotors were perfectly fine. These guys are liars or they don’t know what they’re doing. So if you are thinking about coming here stop don’t bring your business here.

I Love Coming To This Place Great Costumer Service Good Work I Always Leave With A Smile I’ve Brought My F150 Mustang Honda AND a Chevy great job to all of them fast and good prices

I have been to this particular Firestone quite a bit to get oil changes and regular alignments. But it wasn’t until my most recent experience that I really appreciated this place.
First off, I must tell you I am a woman and always have gotten crappy service from men and women when it comes to car repairs. I also don’t trust many people with my car (Subaru WRX). That was until I met Eduardo at Firestone on Gage in Bell, CA.
Eduardo seemed to put himself in my shoes and was incredibly understanding. When I started having overheating issues, I immediately brought it in. They had my car for a day, and when they couldn’t figure out the issue, I brought it home. The next morning, on the way to work, my car overheated again. I called Eduardo, crying. He told me not to worry and sent a tow truck — FREE OF CHARGE — to pick up me and my car. He then proceeded to get me a RENTAL CAR — FREE OF CHARGE. In no way, shape, or form, was this required by Firestone, or any shop I’ve ever heard of. The tow truck was $ 80, and the rental car was approximately $ 300. He then gave me a discount to replace my water pump, thermostat, and encouraged me to change my timing belt while they were in there (my car has 190k). In the end, the total was $ 1200 for the job. Subaru dealership wanted $ 1600 for the job, with no tow truck or rental car. I feel as though I’ve saved approximately $ 800 by going to Firestone vs. the dealership — AND they made sure they got Subaru parts (from the dealer I would have gone to!).
All in all, if you head over to this ship, Eduardo is your guy. He will take very good care of you. He is professional, intelligent, kind and compassionate. This particular Firestone is my go-​to for all my car needs. Very highly recommended.

I received pretty great service here. Yes, it’s expensive. Yet it’s cheaper than the dealer & I did get quite a bit of a discount because of the work I had to do. The team here are honest & I know that they carry the name of Firestone & that corporation would be on top of any «bad thing that happens.» You do have to wait but luckily there are lots of bakeries & a Starbucks down the street. Plus I’d rather have my car fixed correctly than having them take their time. Try to go on a non– busy day.

I always get good service and I think the guys are very knowledgable but the wait time is always very long. It took about 5 hours for brake repair and about 90 minutes for an oil change. Both times I’ve gone first thing in the morning when they opened at 8:00am but the wait seemed to be very long. I live around the corner and can walk home but if I had to wait inside the entire time I’d be a little irritated.
The prices for oil change are a bit high, I payed $ 37 for my 4Runner with high mileage oil (this was with a 25% off coupon). But the price for breaks was less than $ 300 which was comparable to a local mom and pop shop that I’ve been to.
This is conveniently located and they always offer and accept coupons. Do a price comparison to make sure you’re getting the best deal.

I went to this business because it is walking distance from my job. My van was making screaming noises. I thought it was a belt but I was told it was a front assembly. They wanted to charge me $ 250 including labor to fix it. The part was supposed to be $ 188.
1^st…It was a ac pulley. That part was $ 47.00. My friend put it in so I have no idea what labor woudl have been.
2^nd…If it was what was diagnosed, I found the part for $ 37.50 online.
Clearly, because I am a woman they thought they could rip me off. I am sure that if I had allowed them to «fix» my van and I would have returned they would have continued to give me new suggested repairs.
it is a shame that these people are dragging what used to be a good name into the dirt.
Stay away.