Sprint Store

They have a bad service in all HP stores and their signal sucks pretty bad. In this particular store they don’t even have a technician.

So this happened when i broke my old phone and i found out im eligible for an upgrade. Which is their new iphone forever plan. So i upgraded just like how i upgraded my phone in the past. I need the phone so bad. The lady who helped me, whom according to my agreement is named Nancy.
So she helped me through the process. She only asked me for the color of the iphone 6 that i wanted. Then she came out opening the iphone and the screen protector and the case. And i asked her how big is the memory of the phone and she said 16 gb but she got me when she explained that i can just get the size that i wanted when i upgraded to the new iphone 6s that is coming out soon.
Then she told me that they have a promo that the iphone 6 comes with a free screen protector, case and a bluetooth speaker. I was thrilled. I dont want them but because it’s free i’ll take it.
So she explained to me that i can upgrade and trade my phone anytime theres a new iphone and i only have to pay for the tax. So in short i only paid $ 90 upfront and i left with a lot of freebies.
Then the new iphone came out so i went to the sprint by my house in west covina to upgrade to the newest iphone. And then i found out u dont have to pay taxes if you’re on the forever iphone plan. So what was the $ 90 that i paid for? I called sprint customer support and they said it looks like i paid for the speaker thats supposedly free. They advised me to go back to the store and talk to the manager. I was very disappointed and this has been stressing me out. I’ll do what they advised me to do then update my review here.

Went into store today and received excellent customer service from the salesperson Ruben and the manager David. They were very helpful and informative.

Excellent customer service from Ruben L. Very professional and knowledgeable. He never made us feel like we were being pushed into buying something we didn’t need. We signed up for a new account with Sprint and couldn’t be more satisfied.

Mmm ok

I had the best experience at this location thanks to Lulu and the manger David. It does get packed so make sure to make an appointment before hand. After terribly struggling at other locations looking for an upgrade, they made it easy and went above and beyond to make sure I received my phone. Manager drove to different location just to get the last Phone available for me. I am very thankful for that and for their excellent service.

Vivian Guizar and Ruben Lopez are awesome I walked in for an upgrade and right away helped me out, everything was painless and Simple great customer service! helped me out with getting some great stuff for my iPhone 6 and Ruben helped me out putting my screen protector which yall know can be a pain in the ass to put on thanks guys for all your help and most deff will be returning back!

This Sprint store is the worst. I was the first person inside the store once they opened to get my iPhone 6. The system was down so they were making a list and getting info to give people calls back to follow up and finalize the preorder. The following day, I was a bit nervous because I want my phone and didn’t leave with a good feeling and I didn’t receive another call so I called back and yup, they don’t know nothing about a list and would like me to come back to the store for more of a run around… ehhh I think not.

Service is so bad they say one thing and do another. never going back to this store I thought tmobile sucked but I think they have better service… still trying to get my problem resolved but maneger is never there!!!

The young woman that helped me was very sweet. I went in to buy the iPhone 4S and was done with the process faster than I thought.
Walking in, we weren’t greeted right away by the girls and only one was smiling– thankfully the one that helped us. (: