David’s Bridal

First of all let me start off by saying I live in New York… I cannot begin to describe to you how these ladies especially Trisha and Maryann went above and beyond for me! The dress I needed for my sisters wedding was discontinued and the style and my size was nowhere to be found at all! Except this little gem way down south in Alabama! I called and she went out of her way to dig in the back room and an hour later I got a phone call telling me she found it and would be able to ship right to my house! Amen! If it wasn’t for them trying to help me I wouldn’t know what to do cause I wouldn’t have the right dress style or color so thank you again ladies from the bottom of my heart. You make myself and a bride extremely happy! Xoxo

I had a horrible experience at this David’s Bridal. I had an appointment and was advised to go to the welcome desk. This is where my experience took a turn for the worst. The lady was not welcoming at all. As a matter of fact she was rude. There was another set of ladies already at the desk so I stood patiently waiting. After 15 minutes I realized that the employee was just chit chatting and going over a catalog with the particular ladies. The employee was blatantly ignoring me. My matron of honor (who is from Philadelphia) whispered to me «I guess there is such a thing as reverse racism». Keep in mind I was born and raised in the South but I was married to a black American and this was the first time I experienced this type of behavior. Some may think that being white I am only getting a taste of what black Americans get which maybe true but I was raised to see someone for who they are and what they bring to my life, not the color of their skin. Two wrongs do not make a right. To the lady at the welcome desk, «I forgive you. I forgive your judgement. You don’t know my heart.»

I had initially made an appointment at DB as a back up in case I didn’t find something I loved at the first place (which was a small boutique bridal salon). I had a preconceived idea that DB were generic dresses and sub-​par service at a cheaper price. I was so wrong. After having a not so great experience at the fancier place, off I went to DB with my MOH. Mind you, this was a very bittersweet day for me as I am a California transplant living in Alabama, so the only person with me was my MOH (which was amazing), but there was definitely a sad tone not having my mom, grandma and best friend there with me. That being said, I arrived at DB to be greeted by «Short Shelley» who is a manager there (and an absolute joy). She went through the styles I liked and didn’t like and my wedding venue, colors, etc., before passing me off to my stylist, Tammy. What I LOVED and NEEDED from this place was what I didn’t get from the other place, direction and limited options at a time. The first place had me go through and pull whatever I desired off the rack myself and try everything on. Tammy didn’t. She walked down a few aisles with me and once I hit 3 dresses, she stopped me and said to start from here. I didn’t feel overwhelmed at all by a buffet of dresses. Tammy ended up picking out the dress I left with that day. It was EXACTLY what I wanted. She was so helpful and sweet, making sure I was truly happy in what I was in. I left there feeling like she really cared about making that day and moment special for me and my MOH. I also wanted to compliment my Alterations Specialist, Huda. I went for my initial fitting alone and on a lunch break from work (again, a bittersweet moment for me). Huda couldn’t have been better. She gave me the critical eye I needed since I was lacking an audience for feedback. She didn’t hesitate to offer suggestions and options for me and was incredibly patient with me. I am so incredibly grateful that I made that appointment at DB, from start to finish each person has been so incredibly helpful and sweet!

Beware: I received junk mail under a fake name that I used when I was there and I used my fiancé’s (at the time) address too, not my home address which was in another state. It wasn’t on purpose that I used the fake name. The person thought my last name was something else and I didn’t correct her.

This five star review is for all the ladies who helped out today, especially Moriah (a shout out to Chenita and Shelley as well!). Moriah is nice, relaxed, patient, funny and extremely helpful. It felt that she genuinely cared about what I, the customer, was looking for and gave solid advice on what looks good or not with the gown, rather than pushing me to buy things I wasn’t 100% sure about, like some my other shopping experiences.
My order was rather complex due to some other issues, but Moriah and Chenita patiently went through the whole thing. They also did everything to make sure I could get my size since the store didn’t stock it at the time.
This was a very pleasant experience today and I’m so happy that they helped me find my dress! I LOVE IT!!!

Bridesmaids had an appointment, they acted like they had no idea. Our consultant was so scatter brained she gave us all a dress and then disappeared. She came back 15 min later and said «sorry guys, I’m going to get the next dresses for you» and we turn around and she’s helping someone else with shoes… This happened 2 other times and when she came back again she said «sorry guys, we are busy and that’s just how it goes.» So we left and went to another shop. I don’t know how they sell a single dress with that kind of service. I don’t care how busy you are, we made an appointment a month in advance therefore we should have been her top priority. They would have made over a $ 1200 sale today but we took our money elsewhere. Hope they made a lot of money on that girl’s shoes…

I had the absolute worst experience in David’s Bridal. The customer service was terrible. I took one of my bridesmaids in there to try on dresses and the lady told her to hurry up and try on dresses because she had more work to do in the back. She then just left and started helping someone else. Once the manager came over to help, she was a bit nicer but she ended up leaving to help someone else also. I was very displeased with the service and a little upset. All except one of my bridesmaids live out of town, so David’s Bridal would have been ideal for my wedding party but I wouldn’t dare step foot in another David’s Bridal! I won’t be recommending this place to any bride!

If you don’t have an appointment, you can forget going in or you will get ignored and seen as an inconvenience, especially on a Saturday.
As a bridesmaid, I went with my bff, the bride. She had an appointment but we still ended up waiting at least 30 – 40 minutes for her consultant to help her. She got the gown she picked out online after trying a lot of other dress picks from her consultant that were not at all what she was looking for.
We also looked at bridesmaid dresses, but they all seemed very low quality and cheaply made. Not worth 100 plus dollars. Even though we could’ve gotten a discount on bridesmaid dresses since the bride got her dress there, we still chose to go somewhere else.
Overall, not the best experiences here.

Arrived a little early for appointment and lady said I would need to come back at time of my appointment. I asked her if I could just LOOK at dresses and she said no, there was no dressing room open. I explained I wanted to look at dresses so when my appointment time came, I would have a few to try on. I ended up leaving because she treated me as an inconvenience instead of a valued customer. Went to Modern Brides, found a beautiful dress, was treated with respect and had the best customer service ever! I would not recommend David’s Bridal Shop if you expect good customer service or even friendly service.

I have to preface this review with my initial experience at the Birmingham location. From unprofessional, to just downright rudeness, every dissatisfying customer experience situation that could happen, did happen. As you can imagine, walking into the Huntsville location was definitely a gamble for me, but I’m happy to say that that gamble really payed off. We were immediately greeting upon walking into the door, received help on the floor, and help in the dressing room as well. We were a bit pushed for time in terms of ordering our bridesmaids dresses, but Trish and all of the other girls were great. A big round of applause for Trisha Davis, she really helped us find a dress that we not only liked, but could actually see ourselves wearing again. She was patient and understanding to our situation and really made us feel well taken care of. If you’re planning on tying the knot, going to prom, or attending any formal event, I would highly recommend visiting this David’s Bridal location.

Went there today to help pick out a dress for my sister. We walked in not knowing where to look, what to look for or even the colors. The women that helped us were incredible. We told them our budget and what style she preferred, and tabitha spent time with us and found some beautiful dresses that were what we were looking for. I feel like she gave us 100 percent of her attention and then some. An hour or two later my sister found a dress she fell in love with along with a sash. One of the things I like most about tabitha is she didn’t try to talk us into a higher priced dress, and she made us feel like friends of hers and not just a store’s profit. I will definitely recommend asking for her. her manager was also very helpful and nice, can’t remember her name though

The lady who helped me wasn’t interested in what I wanted or care what dress would look good on me, the bride! I told her I wanted lace up, she only showed ONE dress (the first one) with a laced back. When she laced the back of my first dress, she kept mumbling this takes forever, the lace up is always such a pain.
I’ve told her what I wanted and showed her some pictures of dresses I found online; none of the dresses she showed me remotely closed to what I was looking for. I kept repeating myself the type of dress I was looking for, she nodded and then left (20 minutes at a time), came back with a dress that’s completely opposite of I wanted. She kept saying, «oh I just sold this to a bride the other day and it looked cute on her» or «it’s our signature look.» I don’t care how it looks on other brides!
Also, she kept repeating if you buy today we can blah blah blah or you should get it today because of our sale with discount on this and that. And you really need to get it today so we can get it alter, we get very busy very quickly… Umm, my wedding is at least 1 year away.
On top of that, all the dresses she bought out were at least 2 times my size. So there were bunches of lips on my back. She kept saying oh we can alter to fit you, which would probably cost more than ordering one that would fit just right! She kept on adding other accessories, veil, necklace, gloves… when I didn’t even like any of the dresses I tried on…
It was a horrible experience! I will never go back to this David’s Bridal!!!