Edible Arrangements

DO NOT, I REPEAT. DO NOT use this edible arrangements! I ordered an arrangement for my grandmother and it was never delivered. I called multiple times on the day that it was suppose to be delivered and no one cared to give me any type of update on my order. I was put on hold for over 10 minutes multiple times and also hung up on. I was not rude to anyone and was treated like this after spending a ridiculous price on FRUIT! I called the day after it was suppose to be delivered and they acted like it was normal not to notify me if they weren’t able to make the delivery. I did receive a refund, but there wasn’t any type of remorse when I called about it. I will NEVER order an edible arrangement ever again.

I would give this business 1 star but that is not allowed.
My son and DIL are in the Army and stationed in Germany and rely on Edible Arrangements for gifts, I do as well. We have had no issues except at this location.
They ordered an arrangement for me to be delivered on Mothers Day. I never got it
I called the store today at my sons request and he sent me the invoice. Because of the time change and the expense of making an over seas call I was happy to handle it. I called and got the canned advertisements for 7 minutes. No one would pick ip the phone so 8 called corporate. I lodged a complaint but kept calling the store. I got a busy tone for several hours.
This evening the phone went to the voicemail but the option to leave a voicemail did not function. This leads me to believe this company may have a lot of ticked of customers
At this point I will just call corporate back and ask them to cancel the order and credit my son. I hate that a local company wold treat customers with such disrespect.
I love Edible Arrangements but please use another franchise.
My son and DIL have triplets and a newborn and this arrangement was $ 113.00.
I plan to give them a check in that amount because my son was so upset I did not get my gift
Shame!

I called today, December 27, 2015, to order an arrangement for my mother’s birthday, as her real gift would not be delivered in time. Alexia answered the phone and proceeded to answer my questions with «yeah», «mmhumm», or «…silence…». When I asked if I was disturbing her, or if it would be more convenient for me to just go online, she actually said «yes, you should go order online because I don’t know what you want over the phone». She asked my price range, I stated that I was desperate, so I was open, but was looking in the $ 150 price range. Silence.
I then asked if there was someone else there to help and she let me know that there was another employee there, but that they don’t know how to take orders. I let Alexia know that I was calling from California, desperately trying to find a birthday option, but that my service experience with her was disappointing, she had nothing to say.
I confirmed with Alexia that this was the store associated with Oakwood University, let her know that my mother worked there for decades and would love to get a gift from them, and still she could not find the energy to help. I will find another option for a gift today.

I am being gracious giving this place 2 stars. I am only doing so because the last lady I spoke with was very helpful. Her name was Alexia. I ordered a mothers day box of strawberries and balloon for my mother in law to be delivered on Mother’s Day. They supposedly attempted to deliver it on Mother’s Day and the following day but had left NO notice of delivery attempt either time. I made sure someone was home especially on the following day — and no one came by (even though they said they attempted to deliver) and again, no notice was left at the door. When I first called, the young woman was unable to answer any of my questions — I had to pry to find out what happened with my order. I only went with edible arrangements because they provided a service to deliver ON Mother’s Day. That didn’t happen — fail! I was not notified in anyway about the status of my order — I had to call to figure out what was going on. At the end of it all, my mother in law had to pick up the order (fail) AND! They didn’t give her the balloon that I ordered with the box of strawberries because they ran out?! … They did, however refund me for the balloon. The entire point of me ordering for my mother in law this Mother’s Day was completely defeated by the poor service I received. This was unfortunately my first and last experience with edible arrangements. On the plus side, my mother in law said the strawberries were delicious. Ugh! I would have rather sent her Godiva strawberries from Hawaii myself !!! (My husband and I live in HI). I was expecting more — at least what I paid for when I confirmed the order … Silly me, I guess.