Firestone Complete Auto Care

I was turned down by Discount Tire for a lugnut issue. The guys at Firestone were very knowledgeable and handled the issue within 10 minutes. Hard working experienced guys and great service, I’ll be going again for any issues. Highly recommended

my tire was vibrating A LOT… so i though why not bring it in TO DISCOUNT TIRE– HUNTSVILLE… they are a tire place after all.
i walked away from this store with the tire doing the exact same thing. it seemed like they didn’t even bother to look at it at all!!!
well, long story short. i went to Firestone-​Huntsville and they said that the tire was in very bad condition and needed replacing.
so, if discount tire are the «tire experts» (since they don’t really offer any other services)
how the heck could they miss something super obvious???
thank you Firestone for making the world right again! my car feels phenomenal.

The guys here were very helpful and nice. They did NOT charge us for a small problem we had with the car. We ran into some problem with the on the way to Houston on a saturday. We called several automobile shops and they were all closed and one even offered overtime charge of $ 50 as the base. Luckily, we found Firestone which is open all Saturday. We called and they were very professional asking what happened and told us what we could expect from them. We came, no waiting. They just took 10 minutes and fixed the part. It was free. Great service! Highly recommended!

I will NEVER do business with this car dealership again, and will not recommend that anyone else do so either. I purchased a vehicle (paid cash), a few weeks ago. I was called late Tuesday evening on 2÷12÷13 informing me that plates were in, so I went to pick them up. They close at 6pm on tues, and I was literally 4 – 5 min away. I called and explained to the secretary that I was near, and would be there no later then 6:05.I was told that «We don’t wait around, but you can ask one of the managers about it, but they are all outside.». She didn’t even bother to put me on hold to get a manager. So, I called back a few minutes later, and spoke with Joe (manger) …he told me the SAME thing. As a Customer Experience manger for a company myself, I value great customer service and strongly believe in exceeding customer expectations. It is apparent that this business does not care about pleasing their customer at all– couldn’t wait 5 min! This was totally unacceptable. not how you do business.