Hiley Mazda of Huntsville

We went to look at a used Toyota Tacoma I had seen online. We were greeted immediately by Brandon Dow. He was very friendly and patient with our indecisiveness. He clearly explained the details and was honest when he didn’t know a particular item about Toyoto trucks. This is not a Toyoto dealership. Thank you Brandon. If you are looking for a Madza, Audi or Volkswagen, go by and ask for Brandon.

Owned a mazda for 2 months before the car launched into another parked car. Found out there were multiple open recall items including one that could be related to the crash. So I pay a tow truck to bring it to Hiley… they kept it for a month (yes a whole MONTH!!), made the basic recall repairs; approx. 2.5 hours labor. They guy I picked the keys up from stated he’s never heard of any crashes resulting in the recall item, despite the many complaints to nhtsa. So now after a $ 4k investment, 3 months of ownership, i go to take my banged up beater home but it has a dead battery (which I replaced at time of purchase). Won’t be back here and definitely never buying a mazda again.

Not a regular customer. But our family was traveling through Huntsville and we had a tire problem. Stopped in and saw Joe Gill. They did not have a tire in stock. But Joe spent about 15 minutes searching locally, and then in Nashville for a dealer or tire source. Got us an appointment in Franklin TN (on our way home to Cincinnati). THAT is service! Huntsville is lucky to have good people like Joe Gill — and Hiley Mazda!

This is an update to my previous review written on 7÷29÷2011. I was messaged to call Ricke from Mazda. I spoke with him at length about my experience and told him honestly and fairly about everything. While he states in his reply to my original review it is not their policy to buy reviews, his offer of a free oil change was in exchange for bumping up my review to 3 stars or higher. He stated he was new and he was worried his only review on the site was bad. I told him at the time I didn’t need an oil change and that I needed new tires and perhaps we could work out a deal. He didn’t feel he could reach a deal there. I also asked if it was their policy to require the customer to ask for a rental car or other means of transportation while my vehicle was being repaired. He stated this service should have been offered to me without me having to ask. I felt we had reached an impasse so I left it at that. At no time did I agree to the oil change offer as he claims.
Several weeks later I received another message asking me to call him. I declined and instead emailed him back stating that an oil change was of no value to me 6 months after the incident. I offered, what I felt, to be a solution to us both. I was still in the market for new tires and had recently missed out on a buy 3 get 1 free sale at the dealership. We could do business together and resolve this. I never heard from him again.
At no point did I accept an offer and then try to get more. If it’s not the policy of Mazda to buy reviews, why was the original offer of an oil change in exchange to bump my original review up to 3 stars of higher? My offer was only to get a sales offer that I just missed out on and I also offered them business in purchasing tires. We both offered each other deals that we each refused. Such is the nature of business.
I appreciate the effort to reach out and make things right and it’s too bad we couldn’t come to an agreement. It appears from Ricke’s response to my original review that since I didn’t ask for a rental or transportation during the time (FOUR DAYS) my car was going to be repaired, I didn’t deserve to get one. If that is the customer service that this dealership offers, then that’s awful service.
The customer shouldn’t have to ask to be taken care of and if that is how this dealer treats their customers, then I won’t be taking my car to this shop and neither should you.