Lumber Liquidators

Excellent Customer Service. I made a purchase of 550 Sq ft of Bamboo flooring to match my existing floors. They told me about my options because my old floors were no longer available and I chose a less expensive floor and paid to have then delivered. They sat in my house for a week before I opened one box and I was not happy with the new floor. I know I should have gone into the store but I figured it would be close enough. When I told Chris that I wasn’t happy with the new floors, he let me simply pay the difference for the ones I want then arranged to have them delivered and my other ones picked up. At no additional charge. It was my mistake, and they helped me correct that. I couldn’t believe they would do this for me. My wife is so happy. Thank you LL for fixing MY mistake. Thank you Chris.

Need a better system for taking care of more than one shopper at a time etc

Ok It is now September 20^th and I’m writing a follow up on my review from June. Lumber Liquidators finally sent someone to complete their work a few days ago. We did the clean up ourselves but will still need to repaint what could not be cleaned. The spatter from their cleaning their tools on the front of our house will require a pressure wash and additional paint. Those are things we will do our self rather than deal with this company any further. Customer service or quality service is not their strong suit. I would recommend paying more rather than risk going through what we lost. Which included having to remain home on our vacation while dealing with their short sighted planning. I hope you find this helpful.

GREAT CUSTOMER SERVICE! The wood is great and great prices! I would recommend anyone installing wood floors to go here! Super satisfied with everything.

They were hands down perfect customer service. after the crowd left 2 employees toured my husband and I of all the different quality hardwoods and answered all my entry level questions and all my husbands questions on installation. They even lowered the price on the moisture berrier so we would stay within our budget! Lots of laughing and encouragement on our remodle came from them! Thank You, we love our hardwood flooring!

These people were very helpful and attended to our every need! We weren’t too sure what type of flooring we really wanted but they spent the time to help us talk it out to find the perfect flooring for us then when we found out that they didn’t have it at that location they found one close by so we didn’t have to wait ok that is all awesome but thus is the topper it started to rain while we were there and we didn’t have an umbrella one if the guys there made me an umbrella and then collected it from me when I got to the car he was soaking wet to keep me dry! Great place!!!

My wife and I went in looking for hardwood floors for our home and the folks there seemed friendly and helpful. They had a Manager’s special @ 2.99 a square foot and purchased a box to take home to see if it would be something we could live with. After determining it wood work my wife called about a week later and asked if the flooring we wanted was still on «Manager’s Special»? No, the young man replied. He stated he spoke with his Manager and that they would honor the sale price as long as we came in by Saturday. After calling and giving dimensions and conversation that was had just 2 days prior, arrangements (trailer rental/​ATM for cash) were made to go pickup. Just 30 minutes after phone conversation they called back and said they would be happy to sell it at regular price despite agreement of them honoring sale price just 2 days prior… This order would have been over $ 6k! Doing business is as good as your word and in this instance their word lost the $$$ sale. For this reason I would not recommend doing business with this Company, ever!

Prices can’t be beat and their salespeople were very friendly — you can take samples home and scratch the flooring up and beat on it to see if it can take the traffic in your house before buying and to make sure you like the color. The only inconvenience we experienced buying here was they only had a few boxes of the flooring we purchased at this location so we had to drive out to their Carrollton location to get the rest of it.