Sprint Store

They only get 1 star because zero isnt an option. After our contract is over, will NEVER use sprint again. Service is horrible. I receive text messages from my husband an hour after he’s been home from work that he sent to tell me he was on his way. Customer service is horrible. They had a special where they claim they will pay your cancelation fees for switching from another company, i submitted all the paperwork that was asked for November 13^th. Received a letter in the mail yesterday February 8^th. it went to collections. 3 months and they said it would be paid in 6 to 8 weeks. Went to the store they said to call a number. The people in that number said to send them a photo of the bill which we did and they said call back in 24 hours which we did and they said they can’t help because it’s not itemized for cancelation fees. Well the original one i submitted was. I apple to one person who 3 way called tmobile and they can’t help because they no longer own the account. When we got off the phone sprint disconnected me. I called back talked to another rep who put me on hold to check with a supervisor, left me on hold for 40 minutes. I hung up and called back and spoke to another rep who after requesting MANY times to speak with supervisor finally told me there wasn’t one. After another 30 minute call he says there is not a supervisor. Sprint is a joke. Don’t use sprint

Went to this store to deal with a billing issue for my brother in-​law because they didn’t switch his account over to his name from his deceased mom as they said they did. Worst cell phone company I’ve ever dealt with. They can’t print your contract for you, they won’t unlock your phone even if you own it, they make errors on billing, the retail store clerks (we worked with the store manager Joel, hate to see what a regular clerk is like) can’t do anything but refer you to corporate. Do yourself a favor and go with a real carrier. Sprint is a joke and I now fully understand why they’re bleeding money and dropping customers like crazy.

I went in because my two-​year contract had expired and I was eligible to upgrade my phone. I was told that since I was renewing another 2 year contract, I would not be charged the $ 36 activation fee. I got my new phone and went merrily on my way. Within 12 hours the phone had frozen multiple times so badly that I had to keep removing the battery to reboot the phone. I called customer service and they said that I could go in to the store to exchange the phone since I was still in the 3 day grace period.
I went back to the store the next day and asked if I could switch to another phone they offered (I do not have a smart phone and there are only 3 options of dumb phone available) since the phone I had couldn’t make it a single day without proving itself to be terrible. They said it was fine and since I had a weird situation with the phone not working, they would waive the restocking fee. I was told by someone claiming to be a manager that they had to put the $ 35 restocking fee through first, but then he would be able to refund it. That sounded a little sketch to me, but I didn’t really have any other options.
Fastforward a month to me getting my new bill which was literally twice as much as I usually pay ($ 110 instead of $ 55). I got charged the $ 36 activation fee, they charged me for insurance that I had refused in-​store, and when I checked my credit card statement, I still had the $ 35 restock fee that the call center and the store manager said I would not have to pay.
I had to call the customer support where I spoke to a guy with a wonky accent (Canadian?) who spoke really fast and with *LOTS* of background noise. The call was so bad I had to yell «stop» multiple times before I could get the guy to stop talking so that I could ask him to repeat himself because I could not understand a single word he was saying.
I had absolutely adored my Sprint service before this all went down. If I hadn’t signed the contract, I probably would change providers. The three gentlemen who helped me in the store were very polite, but they lied to my face and caused me to stress way more than I should have to over a simple contract renewal.

Terrible. Everything about this store is terrible. I went in today because my iphone is totally on its last leg (like I have to use speaker to talk and everything) and I’m way overdue for an upgrade.
I walk in and the vibe is already off– the employees who weren’t at a little cubby helping someone get their phone/​plan together were just standing around, looking bored, and looking as if they didn’t want to be bothered. The walls and sales floor seem almost empty because it seems there isn’t a big selection of phones and products here.
The girl who, I assume, is the greeter or whatever had a major major attitude. No smile, no «Hello, welcome to Sprint. How can I help you?» It might’ve been a shorter, ruder version. I told her I need to upgrade my phone today and she continues to have this pissed off «you inconvenienced me and my lazy work day» look on her face. and I’m thinking «lady, if that’s the impression you give customers the second they walk in, no wonder this store has such a crappy reputation».
She tells me someone will be with me… That’s all. Nothing more nothing less after I told her what I came in for. Like wtf? I ask her umm well how long will that be? It looked like she rolled her eyes as she told me id be next. I sat in a chair that was in a row of other old beat up chairs and then just wandered around for over 10 minutes… and no one came up to me, told me it’ll be shortly before I would be helped, nothing. I ended up just walking out.
My entire 10 – 15 in that store was frustrating and a negative experience and atmosphere. The employees are rude, unattentive and definitely let it show that they hate the fact that they came to work that day.
I didn’t even get to upgrade my phone like I planned– the whole experience and vibe was too negative for me. This is def the worst Sprint store I have ever visited– EVER! I’ve had metro pcs and been in their stores and had 1000% better service. Ridiculous.
I admit I called the store after I left to let them know how terrible their customer service was and how rude their employees were — the same girl answered the phone! She cut me off and told me she would be hanging up now.
I do not recommend this store to anyone. Ever.

I went in for a tablet, and there’s new management (and the dishonest employee gone). They are much improved. Why only 3 stars? A salesperson was supposed to call me back with info — and didn’t.

This store is horrible. They don’t know anything about products. They caused sprint to loose many customers mainly over lack of knowledge and District manger. District manager is tied to a few store’s. Poor business model and his stores perform worst then many stores in the same market. I research everything and by all means, go to another store if you want quality service.