Cape Codder Resort & Spa

Average resort type hotel. Room was nice three star quality. The extras were included in stay. Water slide, wave pool, outdoor pool. Two restaurants on site. Overall nice place.

This place is dated and wave pool was closed. They never told me when reservations were made. Most of staff is less than friendly and prices they charge for rooms is ridiculous. I changed room And was not happy it was dark and dingy no one went out of their way to accommodate our request. Never again!

My sister and I recently spent the Day at the Spa and had a great experience! We booked the girls day together which included a facial, massage, salt scrub, and pedicure. The locker room was equipped with a shower and sauna. It also offered many amenities that we needed such has lotions, shampoos, conditioner, shaving cream etc. The spa also provided us with a complimentary platter of assorted cheese, fruits, and crackers along with a bottle of wine as a thank for rescheduling our appointments to the afternoon. The day was a huge success and I would definitely return.

Awful management. Instead of fixing their mistake they blame the guests and refuse to accommodate anyone to make their experience better. Will never go back.

I have been to the resort several times, and I can see them updating some of the interior stuff, …this place need a new paint job, carpets are old. In winter time, common area need more heat in the corridors. I went this year during the memorial weekend, and the wave pool was a compete turn down, outside temperature was pretty cold in the 60s, and the indoor wave pool temp was pretty cold and my family wasn’t able to enjoy the water are. The restaurants attached are a bit pricy, but it’s convenient access and have tasty food.

We stayed at the Cape Codder Resort this past weekend, and while my kids had an AMAZING time in the wave pool and pirate ship water slides, the hotel itself is really run down. They are in the process of adding an indoor water park to attract more business, but in my own opinion I really feel like they need to update, fix and improve the rooms themselves first.

Well I stayed in room 263 although the room was mostly clean the loud non stop humming sound of some sort made the night miserable didn’t sleep first thing in morning really big bleach smell first couple hours in the room also in the morning at 6am rude people screaming at there kids slamming there doors woke up my child. Outside pool was very very nice went in 2 times by ourselfs no one eles was there. Wave pool way smaller in person way way smaller than what you think in pictures and rude older kids playing ruff and never yelled at by life guards and there was little kids in the hot tub they shouldn’t even be allowed up in that area. Nowhere to sit at wave pool either but my 4 year old did love it just a lot of work to not get drowned by teenagers. My room for the most part was clean nice new mattress there was stains on the sheets and on the Curtians though but other then that the room was very clean the bathroom was very clean. I get its spring but the ants are insane here pretty gross and floating all in the wave pool that’s pretty nasty. Although we were right above the game room were rude adults were hanging out at like 11:00 pm come on it’s a family resort. Hearth and kettle gross not a big menu at all. Don’t know if I’ll come back for 200.00 come on that’s insane I should’ve had a good time I wasn’t looking for a great time but a good one wouldve been acceptable like I said 200.00 be more willing to take a 3 hour trip to nconway nh.

Dirty smokey and expensive. Old run down place. Advertise arcade which was targetted for young children and had 5 of the claw machines. Who has a 10 machine arcade with 5 of the same game? Very disappointed and will definitely not return. Our room had peeling wallpaper and a fridge but no microwave. The cleaners left the last persons leftovers in our fridge. Our sink plugged and had to be snaked.

Ok, my hubby and I have been going to this place every February since 2005, we loved it here up and until last year, when we had a somewhat disappointing experience. When we booked they didn’t tell us the spa would be closed for construction, so we couldn’t book any spa services which is part of our annual weekend for just us! Well they were very apologetic and gave a free night! Wonderful! Well! NO! We decided we loved it there and so This year we booked 3÷18÷16− 3÷20÷16 –We decided to upgrade and get a nicer room because we had that free night! Great! No! Now she warned us there was LIGHT construction but it wasn’t to start till after 8am on Saturday, but the room was brand new and a big suite for a really really great price! So we were ok with that, cause it just meant we’d get up and really have the whole day Saturday! Yeah LIGHT CONSTRUCTION STARTING AT 7:20am (not 8am as promised) IS NOT BACK UP BEEPING AND LOUD SLEDGEHAMMER TO METAL BANGING ALL DAY! We had to leave the room it was awful! We had planned breakfast in our room, we had to change our whole day– due to the extremely loud construction, and the next door neighbor had a young child throwing temper tantrums all night, the screaming started at 9pm and went on and off literally all night and into the morning when we left for breakfast, luckily for us we had a bedroom on the other side of the suite furthest from that screaming child (not crying and upset, SCREAMING AT THE TOP OF HIS LUNGS, I’m mother of two, I’m not unsympathetic and I would’ve been ok if it was an upset or sick kid, this sounded like purely bad behavior of kids supervised by older siblings,) but that was even not as bad as we didn’t hear it as much once our bedroom door was closed!!! There was a «cat fight» outside our door at 11pm, two women and children screaming at the top of their lungs, swearing, threatening to beat a child, or get someone to do it for her! dropping f bomb after f bomb it was like living in a bad neighborhood! Or how about the man in the restaurant giving his underage children alcohol, several parents on several occasions also did this, and wait staff turned a blind eye! The wave pool was full of DRUNK PARENTS (but the
Resort staff say they don’t allow alcohol in the wave pool area… So what’s with the Red solo cups everywhere) AND COMPLETELY OBNOXIOUS CHILDREN! oblivious staff! It says no kids under 14 in the hot tub, huh! These brats jump in and splash the adults! And when and if the staff say to get out, they ignore them!
And the best for last!!! The exhaust fan in the bathroom of our BRAND NEW suite was not working, so if someone actually uses the bathroom for business, it stinks out the WHOLE ROOM! And there’s no way to air it out because the sliders to the outside where unavailable because of construction and where locked from the outside! It was so disappointing! We never even got to the pool on Saturday because they couldn’t schedule our spa treatments together– so it messed up more of our day plans! It was an absolutely awful stay! We won’t going back for awhile! IF YOUR LOOKING FOR A RELAXING PLACE–
Pass on this! It’s not good right now with the construction going on!!! Great if you have little kids and wanna get drunk and let them run wild and not care! Luckily they have lifeguards! I Really loved this place, sad that they have gone downhill! I hope they fix this! We won’t be going back until they are done with construction! Sorry Cape Codder! You used to be awesome! But construction and oblivious/​inattentive/​unaware/​ineffective staff in certain areas has just ruined it! I would still recommend to family with young kids, under 12, as long as you know you probably won’t sleep much.

Everyone is very nice, nrooms are clean and comfortable. Kid loved it. You can hear excited children in hallways, kind of a pain when young children are trying to go to sleep. But it’s no worse than most other hotels.
Beware– everything is driven to increase hotel revenue. For example, they stop serving coffee in the lobby the moment their restaurant opens at 8am. For a resort, at this price, things like complimentary 24 hour coffee– if not a free continental breakfast– are par for the course.
Also the rules in the pool are very restrictive… Children under 10 not allowed in hot tub? There is no real reason for his– although you can find speculative, un-​based, reasons on Internet. This is a «kids hotel.» Lighten up. My kid goes in hot tubs in every other hotel we’ve been to and it’s allowed.
Food is OK, and you’ll like it if Applebee’s is a fine night out for you. Not to sound snobby, but «OK» is a fair review. They do chicken nuggets very well– so it yeah, it was good for what it was.

I really like this place, but I do admit it fell short in a few areas.
I stayed here for a night in the week leading up to Christmas. First off, the property is HUGE! I have driven by this place for years, but never realized how far back in goes! Upon entering the lobby, it was really nice. It looked modern, and the train for the Enchanted Village was on display for Christmas. It was really awesome!
Check-​in was easy and the front desk attendant was very friendly He also gave us passes for the day we checked in and the day we checked out for the pool, which I appreciated. He also informed us that we could extend our checkout time by asking on the day of checkout.
The room was spacious and the bed was cozy. The room had a small fridge as well. The room overlooked the courtyard and the indoor wave pool.
The enchanted village and decorations outside were really elaborate.
Now the hotel is under construction, so that created some nuisances. From my room to the wave pool was a lonnnnnnggg walk. Again, this property is huge, and because of the construction, a normal short way was cut off for the winter.
The indoor wave pool was really nice, but the indoor whirlpool was not operational. Also, only 1 sauna was working, so some kids were in the «adult only» one. I can’t really blame the kids, but it was small annoyance. The lifeguards seemed bored, not really that helpful. They were not unfriendly, but they didn’t seem thrilled when adults came up to ask them questions.
The attached restaurant, the Hearth & Kettle, was good. We had breakfast delivered and it was delicious.
I will definitely come back, and maybe post renovations, the 3 stars will rise to 4. I would give it 3.5 stars if it was an option on Unilocal

My daughter got married here a couple of weekends ago — we had the rehearsal dinner here and the reception. The staff was extremely helpful especially our wedding coordinator, Jane Henry. Jane guided us through the entire process explaining the pros and cons to some of the things we were thinking. She never tried to sell us something that she thought would to be right for us. My daughter got married on Keyes Memorial Beach which was a beautiful spot with Jane pulling the necessary permits, etc. She put us in touch with local vendors. We had probably close to 100 people staying at the hotel either for the weekend or the night of the wedding. The staff was extremely friendly and helpful to all. The staff at the wedding itself was also extremely pleasant but not overpowering. We ate in the Heart & Kettle on Sunday and breakfast was great. Would highly recommend this venus.

So, I would like to say first, that most staff I ran into were very nice and accomodating.
My mother made reservations for herself and I to have a few «girls days». We scheduled three treatments each at the spa and we’re really looking forward to the trip. The day we arrived, we got there around three, check in was relatively smooth, the room was nice and clean. Bedding was also nice and comfortable.
HOWEVER… SO MANY KIDS. The hotel failed to inform us when we made reservations and when we checked in that they would be having a teenage dance party right outside our room with a dj. I had a migraine and this was only making it worse. I called the front desk, asked them why we had not been told about this and how long this party would go on for. They didn’t know. $ 280/​night for a room, unable to use either pool be it was so crowded, and noise at all hours. I have stayed at the Daniel Webster Inn and been very satisfied. I wish this «resort» was more honest and upfront about everything. I will never come back to this particular place.

Absolutely worst management. We came as part of a skating competition. Booked this hotel for 4 nights thinking of extending our vacation at the Cape enjoying their beautiful grounds and proximity to all. The first morning Immediately upon entering the pool my son started coughing as he inhaled the stale filthy air and threw up. Their ventilation system wasn’t working and chlorine level is much higher acceptable level. The management REFUSED to let us shorten our stay saying that the pool is fixed after a few hours, and because cancelation policy is 14 days. Not only the pool is avntisenitary, the saunas are not working, the rooms are filthy and run down.
Stay away!

A pleasant life saver, last minute booking !
Maybe it was partly due to the fact that we booked this place while escaping from a beyond terrible experience at the Colonial House Inn on Main Street in nearby Yarmouth Port, but boy were we glad that this establishment had rooms available a short driving distance away.
We arrived late, after leaving that old inn, and there was someone at the front desk to greet us, including a security guard. Check in was just as smooth as checkout, with absolutely no problems. We got $ 10 vouchers for lunch or dinner at the adjoining Hearth & Kettle restaurant, and they can be combined so you can use multiples at one time. That somewhat makes up for the lack of free breakfast.
The rooms were clean and a good size, with the plus of a refrigerator to store snacks and drinks etc. no issues with housekeeping at all. The beds could have been a little more comfortable, because I would sometimes wake up slightly sore, but that could also have been attributed to other things. The place is family friendly, yet it wasn’t too crowded… probably because we stayed mainly during the week, it was busier the Friday night, which was our last night there. The bonfire was cute, although they can probably benefit from more than one fire pit since it gets crowded fast. I did roast some s’mores in it. The outdoor pool was fine, including the hot tub, and the water temperature was ideal. I didn’t use the indoor wave pool but It looked like fun!
We had no issues beginning to end, everything went smoothly, and I would definitely stay at and recommend this place again if I returned to the Cape Cod/​Hyannis Area. It is such a convenient location, super close to convenience stores, supermarkets, friendly’s, dunkin donuts, and a very short drive to the downtown are for dining, nightlife, shopping etc. Not sure when but I plan to be back .
Also, when we had lunch at the Hearth and Kettle, Sara was our server, and she was really great

We were here in August 2014.
To be honest, when we first walked in, I was very disappointed. It was like stepping into the past, but not in a good way. The «resort» is definitely dated, from the ornate iron banisters — painted white — to the empty carpeted hallways & lack of an elevator. I was very discouraged, but we stayed. I’m glad we did.
The staff was nice. There are restaurants on site. They show family movies in the courtyard each evening. There’s a huge bonfire and teen dance right outside the huge indoor wave pool. You could easily spend your entire vacation at the Cape Codder and never venture out.
By the time our vacation was over, we were looking into their sister resorts and planning our next trip here.
The only reason I gave this hotel 4 stars instead of 5 is because breakfast isn’t included. But there is a fridge in the room, so you could bring your own and eat there — there’s plentiful space.

What a great relaxing time!!! The outside pool and hot tub were excellent and actually exceeded my expectations. The staff, in particular Rosie, was AWESOME. She made us feel as if we had been there before. Very welcoming. We are now considering having our wedding there! We will definitely be back. Food is a little pricey but, you shouldn’t be on vacation if your not willing to blow a little money. But there are other eateries near by.

I came to the Cape Codder as a Christmas vacation thing. I didn’t realize how crowded it would be with people that had the same idea. The service wasn’t bad however they gave us the wrong room at first. We got switched and actually had left a package which we forgot about until that night luckily the people who got that room turned it in. The front desk was nice to bring it down.
The room wasn’t bad. It was clean and big. It was right outside of the volleyball court where the lights were. It was nice to walk out and be right near everything including the indoor pool. Our heater was broken and when I went to the front desk they couldn’t have anyone go in because we had the do not disturb sign which no one told us about until hours later that they couldn’t come in. The bathroom is small and the door will hit you if your on the toilet.
The pool. The outdoor pool was nice except for the getting out part. The indoor pool was not as nice. The water was cool. There is absolutely nothing for a toddler to do as they can’t go on the slide and once the waves start they can barely be in the water because it will knock them over.
It is very loud and as I have a children it didn’t bug me. However, the arcade is lame and the machines are rigged. The Whiskers place is nice however it’s not that great quality for what it is.

There are quite a few things that I liked about this place and a few things I didn’t like.
Janelle who set up my reservation on the phone, was actually there and greeted us really warmly.
She let us check in at 10am… thank God phew… and gave us adjacent rooms (right beside my brother’s room)
Our room is on the second level — facing the wave pool… which is nice…
We can see if the pool is busy or not…
I love the fact that we can see everything, but the noise level was low…
Our kids… 18 and 9… my brothers daughter who is 1.5 yrs old — all 3 of them had a great time here.
The wave pool, and outdoor pool was fully utilized by our kids, including us… haha…
There are a couple of lounge area… which i love…
We didn’t feel cramped, although its the 4^th of July weekend… the hotel is spacious enough…
They have an arcade… very small… but the kids enjoyed it…
Now the cons:
The hotel smells like wet carpet… there’s a fishy smell to it… ewww
I wish they had some air filter big enough to remove that smell…
I requested for renovated rooms near the suites — but our room was dated… if that was one of the renovated rooms, I cannot imagine how the older rooms look like… we stayed in the 500’s second floor.
If you want to stay here — request for rooms facing the courtyard or pool… but not facing the parking area… I dont know who would want to stay in those rooms, not unless its half off… I really wouldn’t.
It would’ve been awesome if there is a bar near the outdoor pool… they would make so much money…
It was very inconvenient, to walk over the 2 restaurants… 5 minute hike… to get some drinks… In our case, there are 4 adults… bit hard to juggle 4 drinks going back to the pool…
This ain’t a romantic getaway though… for obvious reasons…
The spa is meh… nothing special — we didn’t know where the reception was… its inside a gift shop area… also their «relaxation room» is not relaxing at all…
We had a couples massage… but since we go to really nice ones in Chicago… this was sub par… but then again, maybe for customers who are not really getting massages would find this spa ok…
Their restaurant H&K is just ok… nothing special… The Grand Cru is way better i think… more upscale, we only came here at night, to buy a bottle of wine…
Sidenote:
We were never able to enjoy the bonfire, first night, 4^th of july… it was raining, second night, we were at the beach… or any kids activities… but those are available here too
The two day family package is more than enough time to enjoy a stay with kids…

Understand this clearly. This hotel is where you go with your family including your many kids. Do not go here if you want romance, privacy, ambience and quiet. Expect to hear lots of running and screaming in the hallways and always by the pools.
Hotel maintenance is under par so be sure and call the front desk when there is something wrong in your room.
Tourist info should not be received by the mostly young Hotel staff.
Room service charges 7.50 to show up plus 18% tip so order big or not at all.
Sadly, this is one of the nicer spots around Hyannis. Many other places are little motel types.
Parking is easy and the «resort» is close to the highway and shopping.